Office help

D

Dionne

I installed offic for windows 95 on my windows 98 system. Now when I try to
open word files from newer systems they won't open and I get the error:
WINWORD caused an invalid page fault in
module MSWRD832.CNV at 015f:01eef6d5.
Registers:
EAX=00000001 CS=015f EIP=01eef6d5 EFLGS=00010206
EBX=00450000 SS=0167 ESP=0062d76c EBP=0062d780
ECX=00458ffe DS=0167 ESI=00459001 FS=6adf
EDX=00450000 ES=0167 EDI=01f1c8b9 GS=6c4e
Bytes at CS:EIP:
66 8b 1e 83 c6 02 0f b7 cb 8d 45 fc 50 51 e8 38
Stack dump:
00458b3c 0000000f 00458990 00468706 00000008 0062d7a8 01ef25b4 00458708
0045fffe 00000002 00000000 0000000f 00000000 000003fa 004585a6 0062d7ec

Please help!!!
Thank you.
 
T

Timothy L

1. Which (exact) version of Microsoft Word do you have? (in Microsoft Word,
click Help -> About Microsoft Word)
- Examples: Microsoft Word 95, Microsoft Word 7.0, Microsoft Word 97,
Microsoft Word 8.0, Microsoft Word 2000, etc.

2. What version of Microsoft Word were the Word Documents (files ending in
..doc) created in?

3. How did you get these Word Documents? (i.e. someone emailed them to you
OR you created them yourself)
- If you received these files from a different source, ask them what version
of Microsoft Word the Word Documents were created in.

4. How exactly did you open this Word Document? (please provide step by step
instructions)


Knowing this information can help in determining what the problem is or what
may have caused it.


In addition, you might also want to try posting your original message at
microsoft.public.word.application.errors
 
D

Dionne

1. Version Microsolt office pro 7.0 designed for windows 95
2. The documents were in XP
3. They were e-mailed to me
4. I double clicked on the file icon
Thanks
 
T

Timothy L

Just what I had thought.

Microsoft Office 95 (a.k.a. Microsoft Office 7.0) cannot open files created in Microsoft Office 97, Microsoft
Office 2000, Microsoft Office XP (2002), or Microsoft Office 2003. This is because the Microsoft Office 95
file format is different from the Microsoft Office 97/2000/XP/2003 file format.

As for Microsoft Word 95 (a.k.a. Microsoft Word 7.0), you will not be able to open Word Documents created in
Microsoft Office 97, Microsoft Office 2000, Microsoft Office XP (2002), or Microsoft Office 2003 without the
Word 97-2000 Import Converter (a.k.a. Word 97/2000 Converter for Word 6 and 95 Users).

Basically what I'm saying is that you have an outdated version of Microsoft Office that cannot read the newer
file formats used in newer versions of Microsoft Office (without a converter).



My conclusion:
I think you either have an outdated or corrupted Word 97-2000 Import Converter (MSWRD832.CNV). The solution is
to download and install the Word 97/2000 Converter for Word 6 and 95 Users (Windows 32-bit Operating Systems)
from Microsoft Office Online (link below).
http://www.microsoft.com/downloads/...D4-0935-44E8-B960-1F0984AAEF4E&displaylang=en



My recommendations:
For the time being, it might be easier for you to ask the person who sent you the Word Document to select
either "Word 6.0/95" or "Word 97-2003 &
6.0/95 - RTF" (in this case, I think it would be called "Word 97-XP & 6.0/95 - RTF") in the "Save as type:"
selection list (in the File -> Save As... dialog). The person who emailed you file may need to download and
install the Office File Converter Pack (see link below).
http://www.microsoft.com/downloads/...f0-70e5-4595-8a98-370278f40c57&DisplayLang=en



Another recommendation (for the time being) is to download and install the Microsoft Word Viewer 97, Microsoft
Excel Viewer 97, and the Microsoft
PowerPoint Viewer 97 (or Microsoft PowerPoint Viewer 2003 if you are running Windows 98 Second Edition). These
viewers will allow you to view files created in Microsoft Word 97, Microsoft Excel 97, and Microsoft
PowerPoint 97 (and later versions, including 2000, XP, and 2003).

IMPORTANT NOTE:
You can view and print the files in these viewers, but you will NOT be able to edit them.
These viewers were meant for those that do not have Microsoft Word, Microsoft Excel, and/or Microsoft
PowerPoint, however, I'm recommending that you download them while you still have Microsoft Office 95 so that
you can at least view files created in later versions of Microsoft Word, Microsoft Excel, and Microsoft
PowerPoint.

Microsoft Word Viewer 97
http://www.microsoft.com/downloads/...44-38f6-4eb5-aca6-8bd280d5e6b1&DisplayLang=en

Microsoft Excel Viewer 97 (this is a direct download link, works with Windows 95 or later)
http://download.microsoft.com/download/excel2000/Xlviewer/2000/WIN98/EN-US/xlViewer.exe

Microsoft PowerPoint Viewer 97
http://www.microsoft.com/downloads/...8e-5513-46c4-aa4f-058a84a37df1&DisplayLang=en

Microsoft PowerPoint Viewer 2003 (download and install ONLY if you are running Windows 98 Second Edition or
later)
http://www.microsoft.com/downloads/...27-43AB-4F24-90B7-A94784AF71A4&displaylang=en



For those users who are running Windows 2000, Windows XP, Windows 2003, or later, you should download the
updated viewers:

Microsoft Word Viewer 2003
http://www.microsoft.com/downloads/...87-8732-48d5-8689-ab826e7b8fdf&DisplayLang=en

Microsoft Word 2003: XML Viewer (for viewing WordprocessingML files as HTML within Microsoft Internet
Explorer)
http://www.microsoft.com/downloads/...18-1bcd-4852-93ba-0b5a203ea731&DisplayLang=en

Microsoft Excel Viewer 2003
http://www.microsoft.com/downloads/...F4-996C-4569-B547-75EDBD03AAF0&displaylang=en

Microsoft PowerPoint Viewer 2003
http://www.microsoft.com/downloads/...27-43AB-4F24-90B7-A94784AF71A4&displaylang=en




When you can, you should upgrade to Microsoft Office 97 (at the least). In your case, the Professional
Edition. This will allow you to work with files
saved in the Microsoft Office 97/2000/XP/2003 file format with some loss in features in the file.
For example: If a Microsoft Word Document was saved with a feature that was introduced in Microsoft Word 2003,
Microsoft Word 97 would still open the
file. The only problem is that the feature wouldn't be visible or would work in a different way when opened
Microsoft Word 97.

Assuming that you live in the United States, you should be able to find Microsoft Office 97 Professional for a
really good price at a local Computer Show and Sale.
http://www.marketproshows.com/
http://www.marketpro.com/





Here are some helpful articles for all users:

Strategies for sharing documents with different versions of Word
http://office.microsoft.com/en-us/assistance/HP051902821033.aspx

Turn on or off features introduced in recent versions of Word
http://office.microsoft.com/en-us/assistance/HP052489031033.aspx

Using Excel 2003 with earlier versions of Excel
http://office.microsoft.com/en-us/assistance/HP051985111033.aspx

Features affected by working with a PowerPoint presentation in an earlier
version
http://office.microsoft.com/en-us/assistance/HP052619821033.aspx





SE = Second Edition
In other words:
Windows 98 SE = Windows 98 Second Edition
 
T

Timothy L

If you plan on purchasing an "upgrade version" of Microsoft Office, read these articles:



Products that qualify for the Office upgrade (applies to Microsoft Office 97)
http://support.microsoft.com/kb/158069/

Microsoft Office 97 System Requirements
http://www.microsoft.com/office/previous/office97_95/ofc97brch/specs.asp




OFF2000: Products That Qualify for the Microsoft Office Upgrade (applies to Microsoft Office 2000)
http://support.microsoft.com/kb/210437/

Microsoft Office 2000 System Requirements
http://www.microsoft.com/Office/previous/2000/sysreq2000.asp




Products that qualify for the Microsoft Office XP upgrade
http://support.microsoft.com/kb/290540/

Office XP System Requirements
http://www.microsoft.com/office/previous/xp/sysreqs.asp

Frequently Asked Questions about Office XP
http://www.microsoft.com/office/previous/xp/faq.asp




Products that qualify for the Office 2003 upgrade
http://support.microsoft.com/kb/832288/

Office 2003 Editions System Requirements
http://www.microsoft.com/office/editions/prodinfo/sysreq.mspx

Office 2003 Editions Frequently Asked Questions (FAQs)
http://www.microsoft.com/office/editions/prodinfo/faq.mspx
 

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