Office:mac 2004 installation problem

[mike]

Hi, I'm wondering if anyone out there can help me...

Way back in March I bought a new MacBook, and with it a copy of
Office:mac 2004 student & teacher edition. I installed my copy of
Office straight away, but didn't realise I needed to uninstall the
Trial edition first.

Every time I opened anything in Office, both the REAL and TRIAL
editions started up - which is obviously quite annoying - so I tried
to uninstall the trial. However, the REAL Office then stopped
working.

Getting a bit fed up, I tried to completely remove all traces of
Office and start again. However, when I try and reinstall the
following error message comes up after I enter the product key:

"Please verify the product key you entered is correct"

I've typed in the product key about 30 times, and have also tried the
other two keys I got when I purchased Mac and still get the same
message. I've Spotlighted and trashed all Microsoft files, I've
repaired all the disc permissions in Disc utility, but it STILL won't
install. It's driving me mad, so any help you might be able to offer
would be greatly appreciated!

Mike

 

[Michel Bintener]

Getting a bit fed up, I tried to completely remove all traces of
Office and start again.

How did you proceed? Simply trashing the applications will not do; you will
need to run the Remove Office application, which you can find in
Applications/Microsoft Office 2004/Additional Tools/Remove Office. Drag the
removal tool to the desktop, then run it and uninstall every occurrence of
Office it can find. When you've done that, restart your Mac and try
reinstalling Office. If you still don't succeed, post back!


--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[Intego - Entourage Problem.]

Sir;
After successfully installing Office Mac 2004, I installed Intego
Anti-Spam software as part of an Intego anti-virus suite. I immediately
began having problems with Entourage. Perhaps the worst is
missing/overprinted characters in areas such as the line which tells you the
status of the mail download. Also, the mail information, such as the sender,
subject, etc., is shortened until you put your cursor on the mail item. I
have uninstalled the Intego Spam software with no improvement and tried
uninstalling and reinstalling Office but suspect there is a corrupt "ini"
file somewhere (which remains after an uninstall) as the problem persists.
Any suggestions? Thanks.

Carl Machemer

 

[Diane Ross]

After successfully installing Office Mac 2004, I installed Intego
Anti-Spam software as part of an Intego anti-virus suite. I immediately
began having problems with Entourage. Perhaps the worst is
missing/overprinted characters in areas such as the line which tells you the
status of the mail download. Also, the mail information, such as the sender,
subject, etc., is shortened until you put your cursor on the mail item. I
have uninstalled the Intego Spam software with no improvement and tried
uninstalling and reinstalling Office but suspect there is a corrupt "ini"
file somewhere (which remains after an uninstall) as the problem persists.
Any suggestions? Thanks.

Create a new User in System Preferences. Test Entourage there. If the
behavior goes away your Office install is OK. Look for some left over file
in your preferences folder.