Office Update SP2

[Bill Ridgeway]

The latest Office update (SP2) seems to have caused a lot of problems and
queries -

It was, seemingly, a repeat of SP2 issued very recently
Some have been unable to download it (are they the lucky ones?)
Some have been unable to install it
Some have incurred problem having installed it

Despite numerous posts from several people to several NewsGroups the only
response from Microsoft (as I have seen) is to the effect that "we're
looking into it".

I would like to invite Microsoft to come clean and give us, its users and
its customers, an explanation of what is happening.

Regards.

Bill Ridgeway
Computer Solutions

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

A number of reasons for the failure of the Service Pack to install are given
at:

http://support.microsoft.com/kb/906323/

For further information, see:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

http://support.microsoft.com/kb/887616#XSLTH4176121122120121120120

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Bill Ridgeway]

Doug,

Thanks for your prompt response.

Unfortunately you haven't addressed the query that it was, seemingly, a
repeat of SP2 issued very recently.

You refer to http://support.microsoft.com/kb/906323/ which infers that this
all that is necessary to get round the problem. If only life was that
straight-forward! Why is it then that the original SP2 downloaded and
installed OK but the revised SP2 either didn't download or caused problems
on install?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Just consider me the messenger.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Tom Ferguson]

If you want to contact Microsoft then the public newsgroups are not a
good way to do it. These are user-to-user groups. While a Microsoft rep
might check some messages from time-to-time, there is no way of knowing
when or if your message will be seen by any Microsoftie.

There is contact information here:
http://www.microsoft.com/worldwide/

Also, their toll-free phone numbers are available in the usual places.

In my experience, their usual response is to investigate the problem
including reproducing it, developing and testing a solution and then
releasing that solution to users. Personally, I would prefer to see them
do that than expend many man hours of time developing public explanations
and apologia. However, others have different views.

All the best.

Tom
MSMVP
Windows shell/User

: The latest Office update (SP2) seems to have caused a lot of problems
and
: queries -
:
: It was, seemingly, a repeat of SP2 issued very recently
: Some have been unable to download it (are they the lucky ones?)
: Some have been unable to install it
: Some have incurred problem having installed it
:
: Despite numerous posts from several people to several NewsGroups the
only
: response from Microsoft (as I have seen) is to the effect that "we're
: looking into it".
:
: I would like to invite Microsoft to come clean and give us, its users
and
: its customers, an explanation of what is happening.
:
: Regards.
:
: Bill Ridgeway
: Computer Solutions
:
: