Office XP Bus. Edition upgrade to Pro problem

[Traci]

Hello,
Office XP Business Edition v 2002, came installed on my
Dell when I bought it a couple years ago. I recently
purchased a brand new, never installed or registered
upgrade of Office XP Pro v 2002 and when I attempt to
install it, it says it can't find a qualifying product
for the upgrade. I tried to repair and also to reinstall
the Business Edition - to no avail.

Any idea of what the problem could be? I'm stumped and
sat on hold forever with Microsoft support and finally
hung-up.

Thanks,
Traci

 

[Bastet]

Hello,
Office XP Business Edition v 2002, came installed on my
Dell when I bought it a couple years ago. I recently
purchased a brand new, never installed or registered
upgrade of Office XP Pro v 2002 and when I attempt to
install it, it says it can't find a qualifying product
for the upgrade. I tried to repair and also to reinstall
the Business Edition - to no avail.

Any idea of what the problem could be? I'm stumped and
sat on hold forever with Microsoft support and finally
hung-up.

Thanks,
Traci

Guess what? It can't find a qualifying product because...<FANFARE
PLEASE>...there isn't one! And, if you'd bothered to read the system
requirements, you'd have been able to answer your own question...but I guess
you're one of those people who doesn't bother with things like that. Little
details that mean you don't waste $350. Little details that mean you can't
be refunded because a) you opened the software and b) it was your fault.

You *CANNOT* upgrade between products of the same version as Microsoft
doesn't consider it an upgrade but a cross-grade and it is *NOT* supported.

However, if you are running Windows 2000 SP3 or later or Windows XP you
qualify for an upgrade to Office 2003 (for the cost of shipping) - *if* you
send in the order form - with proof of purchase - by the end of the month.

And then you can sell your XP upgrade on eBay...you won't get back what you
paid for it, but at least you'll get something - and you'll have learnt a
valuable lesson in the process.

 

[Milly Staples [MVP - Outlook]]

http://www.microsoft.com/Office/howtobuy/techguarantee.mspx

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
(e-mail address removed) <[email protected]>
asked:

| To Bartet,
| Kindly tell us, to whom, or where the "proof of purchase"
| can be sent to, in order to receive Office XP 2003. And
| what proof document is needed to show I am using Windows
| XP.
| Thanks.
|
|
|| -----Original Message-----
|| Traci wrote:
||| Hello,
||| Office XP Business Edition v 2002, came installed on my
||| Dell when I bought it a couple years ago. I recently
||| purchased a brand new, never installed or registered
||| upgrade of Office XP Pro v 2002 and when I attempt to
||| install it, it says it can't find a qualifying product
||| for the upgrade. I tried to repair and also to reinstall
||| the Business Edition - to no avail.
|||
||| Any idea of what the problem could be? I'm stumped and
||| sat on hold forever with Microsoft support and finally
||| hung-up.
|||
||| Thanks,
||| Traci
||
|| Guess what? It can't find a qualifying product because...<FANFARE
|| PLEASE>...there isn't one! And, if you'd bothered to read the system
|| requirements, you'd have been able to answer your own question...but
|| I guess you're one of those people who doesn't bother with things
|| like that. Little details that mean you don't waste $350. Little
|| details that mean you can't be refunded because a) you opened the
|| software and b) it was your fault.
||
|| You *CANNOT* upgrade between products of the same version as
|| Microsoft doesn't consider it an upgrade but a cross-grade and it is
|| *NOT* supported.
||
|| However, if you are running Windows 2000 SP3 or later or Windows XP
|| you qualify for an upgrade to Office 2003 (for the cost of shipping)
|| - *if* you send in the order form - with proof of purchase - by the
|| end of the month.
||
|| And then you can sell your XP upgrade on eBay...you won't get back
|| what you paid for it, but at least you'll get something - and you'll
|| have learnt a valuable lesson in the process.
||
||
|| .

 

[Audey Teeter]

I believe the following article can help you.

290540.KB.EN-US OFFXP: Products That Qualify for the Microsoft Office XP
Upgrade
http://support.microsoft.com/default.aspx?scid=KB;EN-US;290540

Also, if you have a qualifying product (Office 97 or Office 2000) for
Office XP, you can follow the steps below to install Office XP without
installing the previous version.

1. Run Office XP Setup.
2. In the "User Information" dialog box, type your product key in the
"Product Key" boxes, and then click "OK".
3. In the "Product Compliance Check CD Key" dialog box, click "OK".
4. In the "Product Compliance Check" dialog box, in the "Drive" list,
click the CD-ROM or DVD-ROM drive that contains the Office XP CD.
5. Remove the Office XP CD from the computer's CD-ROM or DVD-ROM, and
then insert either Office 2000 CD1, or Office 97 CD1 (as
appropriate to your situation). If you are using Office 2000 Small
Business Edition, insert Office 2000 Small Business Edition CD2.
6. Wait approximately 30 seconds to permit the computer's CD-ROM drive
to recognize the CD that you inserted.
7. In the "Product Compliance Check" dialog box, click "OK".
8. When the Microsoft Office XP End-User License Agreement (EULA)
appears, remove the CD for the previous version of Office from the
computer's CD-ROM or DVD-ROM drive, and then insert the Office XP CD.
9. Click to select the "I accept the terms of the License Agreement"
check box after you read the End-User License Agreement (EULA), and
then click "Next".
10. Follow the instructions that are displayed on the screen to install
Office XP.

Hope this helps,

Audey
--------------------
| Content-Class: urn:content-classes:message
| From: "Traci" <[email protected]>
| Sender: "Traci" <[email protected]>
| Subject: Office XP Bus. Edition upgrade to Pro problem
| Date: Sat, 22 Nov 2003 12:04:08 -0800
| Lines: 15
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcOxM8maozQMslaAQ3OeC9Aqa9ZOhg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.office.setup
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl microsoft.public.office.setup:79337
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.office.setup
|
| Hello,
| Office XP Business Edition v 2002, came installed on my
| Dell when I bought it a couple years ago. I recently
| purchased a brand new, never installed or registered
| upgrade of Office XP Pro v 2002 and when I attempt to
| install it, it says it can't find a qualifying product
| for the upgrade. I tried to repair and also to reinstall
| the Business Edition - to no avail.
|
| Any idea of what the problem could be? I'm stumped and
| sat on hold forever with Microsoft support and finally
| hung-up.
|
| Thanks,
| Traci
|

 

[Audey Teeter]

I believe the following article can help you.

290540.KB.EN-US OFFXP: Products That Qualify for the Microsoft Office XP
Upgrade
http://support.microsoft.com/default.aspx?scid=KB;EN-US;290540

Also, if you have a qualifying product (Office 97 or Office 2000) for
Office XP, you can follow the steps below to install Office XP without
installing the previous version.

1. Run Office XP Setup.
2. In the "User Information" dialog box, type your product key in the
"Product Key" boxes, and then click "OK".
3. In the "Product Compliance Check CD Key" dialog box, click "OK".
4. In the "Product Compliance Check" dialog box, in the "Drive" list,
click the CD-ROM or DVD-ROM drive that contains the Office XP CD.
5. Remove the Office XP CD from the computer's CD-ROM or DVD-ROM, and
then insert either Office 2000 CD1, or Office 97 CD1 (as
appropriate to your situation). If you are using Office 2000 Small
Business Edition, insert Office 2000 Small Business Edition CD2.
6. Wait approximately 30 seconds to permit the computer's CD-ROM drive
to recognize the CD that you inserted.
7. In the "Product Compliance Check" dialog box, click "OK".
8. When the Microsoft Office XP End-User License Agreement (EULA)
appears, remove the CD for the previous version of Office from the
computer's CD-ROM or DVD-ROM drive, and then insert the Office XP CD.
9. Click to select the "I accept the terms of the License Agreement"
check box after you read the End-User License Agreement (EULA), and
then click "Next".
10. Follow the instructions that are displayed on the screen to install
Office XP.

Hope this helps,

Audey
--------------------
| Content-Class: urn:content-classes:message
| From: "Traci" <[email protected]>
| Sender: "Traci" <[email protected]>
| Subject: Office XP Bus. Edition upgrade to Pro problem
| Date: Sat, 22 Nov 2003 12:04:08 -0800
| Lines: 15
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcOxM8maozQMslaAQ3OeC9Aqa9ZOhg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.office.setup
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl microsoft.public.office.setup:79337
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.office.setup
|
| Hello,
| Office XP Business Edition v 2002, came installed on my
| Dell when I bought it a couple years ago. I recently
| purchased a brand new, never installed or registered
| upgrade of Office XP Pro v 2002 and when I attempt to
| install it, it says it can't find a qualifying product
| for the upgrade. I tried to repair and also to reinstall
| the Business Edition - to no avail.
|
| Any idea of what the problem could be? I'm stumped and
| sat on hold forever with Microsoft support and finally
| hung-up.
|
| Thanks,
| Traci
|

 

[Audey Teeter]

I believe the following article can help you.

290540.KB.EN-US OFFXP: Products That Qualify for the Microsoft Office XP
Upgrade
http://support.microsoft.com/default.aspx?scid=KB;EN-US;290540

Also, if you have a qualifying product (Office 97 or Office 2000) for
Office XP, you can follow the steps below to install Office XP without
installing the previous version.

1. Run Office XP Setup.
2. In the "User Information" dialog box, type your product key in the
"Product Key" boxes, and then click "OK".
3. In the "Product Compliance Check CD Key" dialog box, click "OK".
4. In the "Product Compliance Check" dialog box, in the "Drive" list,
click the CD-ROM or DVD-ROM drive that contains the Office XP CD.
5. Remove the Office XP CD from the computer's CD-ROM or DVD-ROM, and
then insert either Office 2000 CD1, or Office 97 CD1 (as
appropriate to your situation). If you are using Office 2000 Small
Business Edition, insert Office 2000 Small Business Edition CD2.
6. Wait approximately 30 seconds to permit the computer's CD-ROM drive
to recognize the CD that you inserted.
7. In the "Product Compliance Check" dialog box, click "OK".
8. When the Microsoft Office XP End-User License Agreement (EULA)
appears, remove the CD for the previous version of Office from the
computer's CD-ROM or DVD-ROM drive, and then insert the Office XP CD.
9. Click to select the "I accept the terms of the License Agreement"
check box after you read the End-User License Agreement (EULA), and
then click "Next".
10. Follow the instructions that are displayed on the screen to install
Office XP.

Hope this helps,

Audey
--------------------
| Content-Class: urn:content-classes:message
| From: "Traci" <[email protected]>
| Sender: "Traci" <[email protected]>
| Subject: Office XP Bus. Edition upgrade to Pro problem
| Date: Sat, 22 Nov 2003 12:04:08 -0800
| Lines: 15
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcOxM8maozQMslaAQ3OeC9Aqa9ZOhg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.office.setup
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl microsoft.public.office.setup:79337
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.office.setup
|
| Hello,
| Office XP Business Edition v 2002, came installed on my
| Dell when I bought it a couple years ago. I recently
| purchased a brand new, never installed or registered
| upgrade of Office XP Pro v 2002 and when I attempt to
| install it, it says it can't find a qualifying product
| for the upgrade. I tried to repair and also to reinstall
| the Business Edition - to no avail.
|
| Any idea of what the problem could be? I'm stumped and
| sat on hold forever with Microsoft support and finally
| hung-up.
|
| Thanks,
| Traci
|

 

[Audey Teeter]

I believe the following article can help you.

290540.KB.EN-US OFFXP: Products That Qualify for the Microsoft Office XP
Upgrade
http://support.microsoft.com/default.aspx?scid=KB;EN-US;290540

Also, if you have a qualifying product (Office 97 or Office 2000) for
Office XP, you can follow the steps below to install Office XP without
installing the previous version.

1. Run Office XP Setup.
2. In the "User Information" dialog box, type your product key in the
"Product Key" boxes, and then click "OK".
3. In the "Product Compliance Check CD Key" dialog box, click "OK".
4. In the "Product Compliance Check" dialog box, in the "Drive" list,
click the CD-ROM or DVD-ROM drive that contains the Office XP CD.
5. Remove the Office XP CD from the computer's CD-ROM or DVD-ROM, and
then insert either Office 2000 CD1, or Office 97 CD1 (as
appropriate to your situation). If you are using Office 2000 Small
Business Edition, insert Office 2000 Small Business Edition CD2.
6. Wait approximately 30 seconds to permit the computer's CD-ROM drive
to recognize the CD that you inserted.
7. In the "Product Compliance Check" dialog box, click "OK".
8. When the Microsoft Office XP End-User License Agreement (EULA)
appears, remove the CD for the previous version of Office from the
computer's CD-ROM or DVD-ROM drive, and then insert the Office XP CD.
9. Click to select the "I accept the terms of the License Agreement"
check box after you read the End-User License Agreement (EULA), and
then click "Next".
10. Follow the instructions that are displayed on the screen to install
Office XP.

Hope this helps,

Audey
--------------------
| Content-Class: urn:content-classes:message
| From: "Traci" <[email protected]>
| Sender: "Traci" <[email protected]>
| Subject: Office XP Bus. Edition upgrade to Pro problem
| Date: Sat, 22 Nov 2003 12:04:08 -0800
| Lines: 15
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcOxM8maozQMslaAQ3OeC9Aqa9ZOhg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.office.setup
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl microsoft.public.office.setup:79337
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.office.setup
|
| Hello,
| Office XP Business Edition v 2002, came installed on my
| Dell when I bought it a couple years ago. I recently
| purchased a brand new, never installed or registered
| upgrade of Office XP Pro v 2002 and when I attempt to
| install it, it says it can't find a qualifying product
| for the upgrade. I tried to repair and also to reinstall
| the Business Edition - to no avail.
|
| Any idea of what the problem could be? I'm stumped and
| sat on hold forever with Microsoft support and finally
| hung-up.
|
| Thanks,
| Traci
|