Office XP Pro upgrade fails

[Elizabeth]

I have a Gateway notebook with Office XP SBE 2002, we
needed Powerpoint and Access so we purchased the Office
XP Pro 2002 upgrade, but the install fails because it
can't find a required Office XP.
Office XP SBE is already installed, and I even loaded the
original Office XP SBE CD, and it still fails.
Anyone have any thoughts on what's going on?

Thanks.

 

[Milly Staples [MVP - Outlook]]

Loading a different edition of the same Office version is not considered an
upgrade but a cross-grade installation and is not supported.

Did you read the Upgrade package where it stated the 2 products eligible for
upgrade were Office 97 and Office 2000?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Elizabeth <[email protected]> asked:

| I have a Gateway notebook with Office XP SBE 2002, we
| needed Powerpoint and Access so we purchased the Office
| XP Pro 2002 upgrade, but the install fails because it
| can't find a required Office XP.
| Office XP SBE is already installed, and I even loaded the
| original Office XP SBE CD, and it still fails.
| Anyone have any thoughts on what's going on?
|
| Thanks.

 

[Elizabeth]

The package says one of the requirements is Office XP
SBE, but it doesn't specify the exact version 97/2000, so
I assumed it would work for version 2002.
Will I have to wait for version 2003?