OFFICELIVE: How to access email in an Office Live Basic service?

[egb]

I created an account in Office Live, but can't seem to access the account.
I can't find directions for accessing it either. I don't have Outlook, but do
have Outlook Express. What am I doing wrong or what didn't I read?

Thank you.
Ed
([email protected])

 

[- Bob Buckland ?:-\) -]

Hi EGB,

For Officelive Basic Microsoft provides direct support by email, you can use
the link to go to http://membercenter.office.com
for the address or for the FAQ information. For Officelive Collaboration or
Officelive Essentials accounts you'll also find links for 24 hour phone
support. If you end up on the 'learn more' page for the 3 vesions use the
link for 'Already a Customer' on the top right of the page.

========
I created an account in Office Live, but can't seem to access the account.
I can't find directions for accessing it either. I don't have Outlook, but
do
have Outlook Express. What am I doing wrong or what didn't I read?

Thank you.
Ed >>

 

[williams2006]

I am having the same problem: I have set up an Office Live Basic website and
two email accounts. But there does not appear to be any way to access the
email accounts. I have sent a support request via email. But I would hope
somebody from MS on this forum might have already heard about this problem.
Can you look into this Bob? This seems like a major issue unless I am a
complete idiot and am missing something obvious in Office Live Basic email
interface.

 

[williams2006]

I am pleased to report I may not be a complete idiot. According to Office
Live Support, via email, "a few of our other valuable customers have also
notified up about this issue. This issue has been escalated to Microsoft
Office Live Product Research team and they are working diligently to
determine a solution."

Man, I expect a few bugs when trying out a beta, but this seems to be a
major goof. One of the main reasons for setting up a website is to have email
services seamlessly integrated with the site. D'oh!

How about an update Bob, or any MVP?

 

[Milly Staples [MVP - Outlook]]

If MSFT says they have elevated the issue to their support team, then I
would wait to hear from that support team. Microsoft does not lurk here as
a rule so you are better off interfacing directly with the Office Live! Team
than this newsgroup.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, williams2006 asked:

| I am pleased to report I may not be a complete idiot. According to
| Office Live Support, via email, "a few of our other valuable
| customers have also notified up about this issue. This issue has been
| escalated to Microsoft Office Live Product Research team and they are
| working diligently to determine a solution."
|
| Man, I expect a few bugs when trying out a beta, but this seems to be
| a major goof. One of the main reasons for setting up a website is to
| have email services seamlessly integrated with the site. D'oh!
|
| How about an update Bob, or any MVP?
|
| "williams2006" wrote:
|
|| I am having the same problem: I have set up an Office Live Basic
|| website and two email accounts. But there does not appear to be any
|| way to access the email accounts. I have sent a support request via
|| email. But I would hope somebody from MS on this forum might have
|| already heard about this problem. Can you look into this Bob? This
|| seems like a major issue unless I am a complete idiot and am missing
|| something obvious in Office Live Basic email interface.
||
|| "- Bob Buckland ? -" wrote:
||
||| Hi EGB,
|||
||| For Officelive Basic Microsoft provides direct support by email,
||| you can use the link to go to http://membercenter.office.com
||| for the address or for the FAQ information. For Officelive
||| Collaboration or Officelive Essentials accounts you'll also find
||| links for 24 hour phone support. If you end up on the 'learn more'
||| page for the 3 vesions use the link for 'Already a Customer' on the
||| top right of the page.
|||
||| ========
||| ||| I created an account in Office Live, but can't seem to access the
||| account. I can't find directions for accessing it either. I don't
||| have Outlook, but do
||| have Outlook Express. What am I doing wrong or what didn't I read?
|||
||| Thank you.
||| Ed >>
||| --
||| Bob Buckland ?
||| Microsoft MVP, Office Products

 

[williams2006]

Common sense would tell me they would, or at least should lurk here to at
least keep an eye on the emergence of possible issues related to, oh, say,
the rollout of new beta products such as Office Live, Windows Defender, etc.
Isn't that the point of a beta, to work out the bugs, and aren't some of the
bugs going to show up here?!?

I am a fairly loyal Microsoft customer, but now I understand why some of the
more sophisticated computer users complain that they are slow to acknowledge
problems. It took me three email exchanges with Office Live support before
they finally admitted this was a known issue. In the first two emails they
acted like everything was fine, and I was just doing something wrong. If I
had given up after the first two emails (which I almost did), I would still
be grinding my teeth trying to figure out what I was doing wrong.

It seems to me an effective newsgroup, and, ahem, especially a Microsoft
sponsored newsgroup, would be one of the reliable places a customer could go
to learn about known issues. Somehow I doubt that I will receive a personal
notification from the "suport team" when they have fixed this problem. But
I'll let you know if I do.

If MSFT says they have elevated the issue to their support team, then I
would wait to hear from that support team. Microsoft does not lurk here as
a rule so you are better off interfacing directly with the Office Live! Team
than this newsgroup.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, williams2006 asked:

| I am pleased to report I may not be a complete idiot. According to
| Office Live Support, via email, "a few of our other valuable
| customers have also notified up about this issue. This issue has been
| escalated to Microsoft Office Live Product Research team and they are
| working diligently to determine a solution."
|
| Man, I expect a few bugs when trying out a beta, but this seems to be
| a major goof. One of the main reasons for setting up a website is to
| have email services seamlessly integrated with the site. D'oh!
|
| How about an update Bob, or any MVP?
|
| "williams2006" wrote:
|
|| I am having the same problem: I have set up an Office Live Basic
|| website and two email accounts. But there does not appear to be any
|| way to access the email accounts. I have sent a support request via
|| email. But I would hope somebody from MS on this forum might have
|| already heard about this problem. Can you look into this Bob? This
|| seems like a major issue unless I am a complete idiot and am missing
|| something obvious in Office Live Basic email interface.
||
|| "- Bob Buckland ? -" wrote:
||
||| Hi EGB,
|||
||| For Officelive Basic Microsoft provides direct support by email,
||| you can use the link to go to http://membercenter.office.com
||| for the address or for the FAQ information. For Officelive
||| Collaboration or Officelive Essentials accounts you'll also find
||| links for 24 hour phone support. If you end up on the 'learn more'
||| page for the 3 vesions use the link for 'Already a Customer' on the
||| top right of the page.
|||
||| ========
||| ||| I created an account in Office Live, but can't seem to access the
||| account. I can't find directions for accessing it either. I don't
||| have Outlook, but do
||| have Outlook Express. What am I doing wrong or what didn't I read?
|||
||| Thank you.
||| Ed >>
||| --
||| Bob Buckland ?
||| Microsoft MVP, Office Products

 

[Milly Staples [MVP - Outlook]]

The Microsoft news groups are a service that Microsoft provides but does not
staff. They have official channels for support listed on their Support Home
page. These news groups are meant for peer-to-peer support. See:
http://support.microsoft.com/newsgroups/default.aspx

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, williams2006 asked:

| Common sense would tell me they would, or at least should lurk here
| to at least keep an eye on the emergence of possible issues related
| to, oh, say, the rollout of new beta products such as Office Live,
| Windows Defender, etc. Isn't that the point of a beta, to work out
| the bugs, and aren't some of the bugs going to show up here?!?
|
| I am a fairly loyal Microsoft customer, but now I understand why some
| of the more sophisticated computer users complain that they are slow
| to acknowledge problems. It took me three email exchanges with Office
| Live support before they finally admitted this was a known issue. In
| the first two emails they acted like everything was fine, and I was
| just doing something wrong. If I had given up after the first two
| emails (which I almost did), I would still be grinding my teeth
| trying to figure out what I was doing wrong.
|
| It seems to me an effective newsgroup, and, ahem, especially a
| Microsoft sponsored newsgroup, would be one of the reliable places a
| customer could go to learn about known issues. Somehow I doubt that I
| will receive a personal notification from the "suport team" when they
| have fixed this problem. But I'll let you know if I do.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| If MSFT says they have elevated the issue to their support team,
|| then I would wait to hear from that support team. Microsoft does
|| not lurk here as a rule so you are better off interfacing directly
|| with the Office Live! Team than this newsgroup.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, williams2006 asked:
||
||| I am pleased to report I may not be a complete idiot. According to
||| Office Live Support, via email, "a few of our other valuable
||| customers have also notified up about this issue. This issue has
||| been escalated to Microsoft Office Live Product Research team and
||| they are working diligently to determine a solution."
|||
||| Man, I expect a few bugs when trying out a beta, but this seems to
||| be a major goof. One of the main reasons for setting up a website
||| is to have email services seamlessly integrated with the site. D'oh!
|||
||| How about an update Bob, or any MVP?
|||
||| "williams2006" wrote:
|||
|||| I am having the same problem: I have set up an Office Live Basic
|||| website and two email accounts. But there does not appear to be any
|||| way to access the email accounts. I have sent a support request via
|||| email. But I would hope somebody from MS on this forum might have
|||| already heard about this problem. Can you look into this Bob? This
|||| seems like a major issue unless I am a complete idiot and am
|||| missing something obvious in Office Live Basic email interface.
||||
|||| "- Bob Buckland ? -" wrote:
||||
||||| Hi EGB,
|||||
||||| For Officelive Basic Microsoft provides direct support by email,
||||| you can use the link to go to http://membercenter.office.com
||||| for the address or for the FAQ information. For Officelive
||||| Collaboration or Officelive Essentials accounts you'll also find
||||| links for 24 hour phone support. If you end up on the 'learn
||||| more' page for the 3 vesions use the link for 'Already a
||||| Customer' on the top right of the page.
|||||
||||| ========
||||| ||||| I created an account in Office Live, but can't seem to access the
||||| account. I can't find directions for accessing it either. I don't
||||| have Outlook, but do
||||| have Outlook Express. What am I doing wrong or what didn't I read?
|||||
||||| Thank you.
||||| Ed >>
||||| --
||||| Bob Buckland ?
||||| Microsoft MVP, Office Products

 

[williams2006]

The Microsoft news groups are a service that Microsoft provides but does not
staff. They have official channels for support listed on their Support Home
page. These news groups are meant for peer-to-peer support. See:
http://support.microsoft.com/newsgroups/default.aspx

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, williams2006 asked:

| Common sense would tell me they would, or at least should lurk here
| to at least keep an eye on the emergence of possible issues related
| to, oh, say, the rollout of new beta products such as Office Live,
| Windows Defender, etc. Isn't that the point of a beta, to work out
| the bugs, and aren't some of the bugs going to show up here?!?
|
| I am a fairly loyal Microsoft customer, but now I understand why some
| of the more sophisticated computer users complain that they are slow
| to acknowledge problems. It took me three email exchanges with Office
| Live support before they finally admitted this was a known issue. In
| the first two emails they acted like everything was fine, and I was
| just doing something wrong. If I had given up after the first two
| emails (which I almost did), I would still be grinding my teeth
| trying to figure out what I was doing wrong.
|
| It seems to me an effective newsgroup, and, ahem, especially a
| Microsoft sponsored newsgroup, would be one of the reliable places a
| customer could go to learn about known issues. Somehow I doubt that I
| will receive a personal notification from the "suport team" when they
| have fixed this problem. But I'll let you know if I do.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| If MSFT says they have elevated the issue to their support team,
|| then I would wait to hear from that support team. Microsoft does
|| not lurk here as a rule so you are better off interfacing directly
|| with the Office Live! Team than this newsgroup.
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, williams2006 asked:
||
||| I am pleased to report I may not be a complete idiot. According to
||| Office Live Support, via email, "a few of our other valuable
||| customers have also notified up about this issue. This issue has
||| been escalated to Microsoft Office Live Product Research team and
||| they are working diligently to determine a solution."
|||
||| Man, I expect a few bugs when trying out a beta, but this seems to
||| be a major goof. One of the main reasons for setting up a website
||| is to have email services seamlessly integrated with the site. D'oh!
|||
||| How about an update Bob, or any MVP?
|||
||| "williams2006" wrote:
|||
|||| I am having the same problem: I have set up an Office Live Basic
|||| website and two email accounts. But there does not appear to be any
|||| way to access the email accounts. I have sent a support request via
|||| email. But I would hope somebody from MS on this forum might have
|||| already heard about this problem. Can you look into this Bob? This
|||| seems like a major issue unless I am a complete idiot and am
|||| missing something obvious in Office Live Basic email interface.
||||
|||| "- Bob Buckland ? -" wrote:
||||
||||| Hi EGB,
|||||
||||| For Officelive Basic Microsoft provides direct support by email,
||||| you can use the link to go to http://membercenter.office.com
||||| for the address or for the FAQ information. For Officelive
||||| Collaboration or Officelive Essentials accounts you'll also find
||||| links for 24 hour phone support. If you end up on the 'learn
||||| more' page for the 3 vesions use the link for 'Already a
||||| Customer' on the top right of the page.
|||||
||||| ========
||||| ||||| I created an account in Office Live, but can't seem to access the
||||| account. I can't find directions for accessing it either. I don't
||||| have Outlook, but do
||||| have Outlook Express. What am I doing wrong or what didn't I read?
|||||
||||| Thank you.
||||| Ed >>
||||| --
||||| Bob Buckland ?
||||| Microsoft MVP, Office Products

 

[AlexMarmol]

let me get this straight, all you people need is to access your windows
office live email you created...right? if so, go to hotmail and type in
"[email protected]" and "yourpassword." you should be able to
access now your office live basic email accounts.

 

[williams2006]

Going directly to Hotmail, as you mention, is the "workaround" way to get
your email. That's not how Office Live is supposed to work. You're supposed
to be able to view your email directly in Office Live or be able to
automatically forward email sent to an Office Live website email account to
another account (for example, an ISP email account) so it eventually arrives
to your Outlook inbox on your computer.

 

[skynemesis]

Nope, according to MS Live Support, they use the hotmail interface but
cleverly hotmail will not recognize MS Live accounts...

 

[williams2006]

Yeah, and I am still patiently waiting to hear back from the Office Live
support team who promised they would contact me when this problem was
resolved. If you sense sarcasm in my words, you are right. PCWorld Magazine
columnist Stephen Manes hit the nail on the head in his latest column in the
May issue of the magazine. He made fun of the Never-Ending Beta Version
problem, which seems to apply to Office Live and this e-mail issue. You can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

 

[JoAnn Paules [MVP]]

It *is* a beta. You're not supposed to use it for real life situations.

 

[williams2006]

It looks like you might need a "Microsoft MVP" refresher course JoAnn. On the
Office Live FAQ page it says "At Microsoft, a beta is an application or
service that is being tested in real-world environments by regular users."
I'm not an MVP, but that sounds exactly like it is supposed to be used in
"real life situations." Or is there a distinction between "real-world" and
"real life" in the official Microsoft dictionary?

It *is* a beta. You're not supposed to use it for real life situations.

--

JoAnn Paules
MVP Microsoft [Publisher]

Yeah, and I am still patiently waiting to hear back from the Office Live
support team who promised they would contact me when this problem was
resolved. If you sense sarcasm in my words, you are right. PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest column in
the
May issue of the magazine. He made fun of the Never-Ending Beta Version
problem, which seems to apply to Office Live and this e-mail issue. You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

 

[JoAnn Paules [MVP]]

What I was told is that there are no guarantees that anything produced with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word "beta" is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]

It looks like you might need a "Microsoft MVP" refresher course JoAnn. On
the
Office Live FAQ page it says "At Microsoft, a beta is an application or
service that is being tested in real-world environments by regular users."
I'm not an MVP, but that sounds exactly like it is supposed to be used in
"real life situations." Or is there a distinction between "real-world" and
"real life" in the official Microsoft dictionary?

It *is* a beta. You're not supposed to use it for real life situations.

--

JoAnn Paules
MVP Microsoft [Publisher]

Yeah, and I am still patiently waiting to hear back from the Office
Live
support team who promised they would contact me when this problem was
resolved. If you sense sarcasm in my words, you are right. PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta Version
problem, which seems to apply to Office Live and this e-mail issue. You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail interface but
cleverly hotmail will not recognize MS Live accounts...

 

[williams2006]

Thanks for the link. It says MVP's "are recognized, credible, and accessible
individuals with expertise in one or more Microsoft products who actively
participate in online and offline communities to share their knowledge and
expertise with other Microsoft customers."

But I was more intrigued by the MVP FAQ's page which says that MVP's can
"submit a bug report or send feedback about Microsoft products" using the
"MVP Product Feedback service." Mere mortals, such as myself, cannot utilize
this feedback service.

So how come not a single MVP on this thread (or on at least one similar
thread I came across) has ever said "Yeah, this appears to be a serious
problem, I will submit a bug report using the MVP Product Feedback service"??
I'm sure that Microsoft has millions invested in OfficeLive and is anxious
to get it to work properly.

Seriously JoAnn (and other MVP's out there), all snarking aside, this email
problem relates to a critical element of OfficeLive. OfficeLive users
understandably want website hosting and email accounts that work in sync with
the website, which is how it works at other website hosting companies. Why
hasn't one MVP here said they will notify Microsoft using the MVP Product
Feedback service?

Let me be even more specific: A basic function of website hosting is that
the emails associated with the website can all be downloaded from the website
host OR can be set to automatically be forwarded from the website host to
another email address, such as an email account of the website owners ISP.

Which is what I do with emails at my other website: Any email sent to me
using one of my webiste email accounts, ie [email protected], goes to the
website hosting company, the website hosting company then forwards the email
to my ISP email acccount, ie [email protected], and when I download my
email using Outlook 2003, it all ends up in my inbox.

But I can't do this with my OfficeLive site despite the fact that I have
Office 2003 Professional Edition, and use Outlook 2003 as my email program.
How the heck can MICROSOFT Outlook 2003 not somehow sync with my MICROSOFT
OfficeLive website so that downloading email is as simple as it is for the
email that comes from my NON-MICROSOFT site? Why do I have to (1) go online
(2) log-in with Passport and (3) go to Hotmail, to get the email associated
with my OfficeLive website. Its ridiculous.

What I was told is that there are no guarantees that anything produced with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word "beta" is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]

It looks like you might need a "Microsoft MVP" refresher course JoAnn. On
the
Office Live FAQ page it says "At Microsoft, a beta is an application or
service that is being tested in real-world environments by regular users."
I'm not an MVP, but that sounds exactly like it is supposed to be used in
"real life situations." Or is there a distinction between "real-world" and
"real life" in the official Microsoft dictionary?

It *is* a beta. You're not supposed to use it for real life situations.

--

JoAnn Paules
MVP Microsoft [Publisher]



Yeah, and I am still patiently waiting to hear back from the Office
Live
support team who promised they would contact me when this problem was
resolved. If you sense sarcasm in my words, you are right. PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta Version
problem, which seems to apply to Office Live and this e-mail issue. You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail interface but
cleverly hotmail will not recognize MS Live accounts...

 

[Tom [Pepper] Willett]

Submit your problem:
http://support.officelive.msn.com/default.aspx

Thanks for the link. It says MVP's "are recognized, credible, and
accessible
individuals with expertise in one or more Microsoft products who actively
participate in online and offline communities to share their knowledge and
expertise with other Microsoft customers."

But I was more intrigued by the MVP FAQ's page which says that MVP's can
"submit a bug report or send feedback about Microsoft products" using the
"MVP Product Feedback service." Mere mortals, such as myself, cannot
utilize
this feedback service.

So how come not a single MVP on this thread (or on at least one similar
thread I came across) has ever said "Yeah, this appears to be a serious
problem, I will submit a bug report using the MVP Product Feedback
service"??
I'm sure that Microsoft has millions invested in OfficeLive and is anxious
to get it to work properly.

Seriously JoAnn (and other MVP's out there), all snarking aside, this
email
problem relates to a critical element of OfficeLive. OfficeLive users
understandably want website hosting and email accounts that work in sync
with
the website, which is how it works at other website hosting companies. Why
hasn't one MVP here said they will notify Microsoft using the MVP Product
Feedback service?

Let me be even more specific: A basic function of website hosting is that
the emails associated with the website can all be downloaded from the
website
host OR can be set to automatically be forwarded from the website host to
another email address, such as an email account of the website owners ISP.

Which is what I do with emails at my other website: Any email sent to me
using one of my webiste email accounts, ie [email protected], goes to
the
website hosting company, the website hosting company then forwards the
email
to my ISP email acccount, ie [email protected], and when I download my
email using Outlook 2003, it all ends up in my inbox.

But I can't do this with my OfficeLive site despite the fact that I have
Office 2003 Professional Edition, and use Outlook 2003 as my email
program.
How the heck can MICROSOFT Outlook 2003 not somehow sync with my MICROSOFT
OfficeLive website so that downloading email is as simple as it is for the
email that comes from my NON-MICROSOFT site? Why do I have to (1) go
online
(2) log-in with Passport and (3) go to Hotmail, to get the email
associated
with my OfficeLive website. Its ridiculous.

What I was told is that there are no guarantees that anything produced
with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word "beta"
is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]

It looks like you might need a "Microsoft MVP" refresher course JoAnn.
On
the
Office Live FAQ page it says "At Microsoft, a beta is an application or
service that is being tested in real-world environments by regular
users."
I'm not an MVP, but that sounds exactly like it is supposed to be used
in
"real life situations." Or is there a distinction between "real-world"
and
"real life" in the official Microsoft dictionary?

:

It *is* a beta. You're not supposed to use it for real life
situations.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Yeah, and I am still patiently waiting to hear back from the Office
Live
support team who promised they would contact me when this problem
was
resolved. If you sense sarcasm in my words, you are right. PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest
column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta
Version
problem, which seems to apply to Office Live and this e-mail issue.
You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail interface
but
cleverly hotmail will not recognize MS Live accounts...

 

[williams2006]

If you had bothered to read the rest of this thread you would know that I
already did submit this problem to OfficeLive support.

Submit your problem:
http://support.officelive.msn.com/default.aspx

Thanks for the link. It says MVP's "are recognized, credible, and
accessible
individuals with expertise in one or more Microsoft products who actively
participate in online and offline communities to share their knowledge and
expertise with other Microsoft customers."

But I was more intrigued by the MVP FAQ's page which says that MVP's can
"submit a bug report or send feedback about Microsoft products" using the
"MVP Product Feedback service." Mere mortals, such as myself, cannot
utilize
this feedback service.

So how come not a single MVP on this thread (or on at least one similar
thread I came across) has ever said "Yeah, this appears to be a serious
problem, I will submit a bug report using the MVP Product Feedback
service"??
I'm sure that Microsoft has millions invested in OfficeLive and is anxious
to get it to work properly.

Seriously JoAnn (and other MVP's out there), all snarking aside, this
email
problem relates to a critical element of OfficeLive. OfficeLive users
understandably want website hosting and email accounts that work in sync
with
the website, which is how it works at other website hosting companies. Why
hasn't one MVP here said they will notify Microsoft using the MVP Product
Feedback service?

Let me be even more specific: A basic function of website hosting is that
the emails associated with the website can all be downloaded from the
website
host OR can be set to automatically be forwarded from the website host to
another email address, such as an email account of the website owners ISP.

Which is what I do with emails at my other website: Any email sent to me
using one of my webiste email accounts, ie [email protected], goes to
the
website hosting company, the website hosting company then forwards the
email
to my ISP email acccount, ie [email protected], and when I download my
email using Outlook 2003, it all ends up in my inbox.

But I can't do this with my OfficeLive site despite the fact that I have
Office 2003 Professional Edition, and use Outlook 2003 as my email
program.
How the heck can MICROSOFT Outlook 2003 not somehow sync with my MICROSOFT
OfficeLive website so that downloading email is as simple as it is for the
email that comes from my NON-MICROSOFT site? Why do I have to (1) go
online
(2) log-in with Passport and (3) go to Hotmail, to get the email
associated
with my OfficeLive website. Its ridiculous.

What I was told is that there are no guarantees that anything produced
with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word "beta"
is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]



It looks like you might need a "Microsoft MVP" refresher course JoAnn.
On
the
Office Live FAQ page it says "At Microsoft, a beta is an application or
service that is being tested in real-world environments by regular
users."
I'm not an MVP, but that sounds exactly like it is supposed to be used
in
"real life situations." Or is there a distinction between "real-world"
and
"real life" in the official Microsoft dictionary?

:

It *is* a beta. You're not supposed to use it for real life
situations.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Yeah, and I am still patiently waiting to hear back from the Office
Live
support team who promised they would contact me when this problem
was
resolved. If you sense sarcasm in my words, you are right. PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest
column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta
Version
problem, which seems to apply to Office Live and this e-mail issue.
You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail interface
but
cleverly hotmail will not recognize MS Live accounts...

 

[Tom [Pepper] Willett]

With your attitude, it's not likely you're going to get much further help.
Good luck <PLONK>

If you had bothered to read the rest of this thread you would know that I
already did submit this problem to OfficeLive support.

Submit your problem:
http://support.officelive.msn.com/default.aspx

Thanks for the link. It says MVP's "are recognized, credible, and
accessible
individuals with expertise in one or more Microsoft products who
actively
participate in online and offline communities to share their knowledge
and
expertise with other Microsoft customers."

But I was more intrigued by the MVP FAQ's page which says that MVP's
can
"submit a bug report or send feedback about Microsoft products" using
the
"MVP Product Feedback service." Mere mortals, such as myself, cannot
utilize
this feedback service.

So how come not a single MVP on this thread (or on at least one similar
thread I came across) has ever said "Yeah, this appears to be a serious
problem, I will submit a bug report using the MVP Product Feedback
service"??
I'm sure that Microsoft has millions invested in OfficeLive and is
anxious
to get it to work properly.

Seriously JoAnn (and other MVP's out there), all snarking aside, this
email
problem relates to a critical element of OfficeLive. OfficeLive users
understandably want website hosting and email accounts that work in
sync
with
the website, which is how it works at other website hosting companies.
Why
hasn't one MVP here said they will notify Microsoft using the MVP
Product
Feedback service?

Let me be even more specific: A basic function of website hosting is
that
the emails associated with the website can all be downloaded from the
website
host OR can be set to automatically be forwarded from the website host
to
another email address, such as an email account of the website owners
ISP.

Which is what I do with emails at my other website: Any email sent to
me
using one of my webiste email accounts, ie [email protected], goes
to
the
website hosting company, the website hosting company then forwards the
email
to my ISP email acccount, ie [email protected], and when I download
my
email using Outlook 2003, it all ends up in my inbox.

But I can't do this with my OfficeLive site despite the fact that I
have
Office 2003 Professional Edition, and use Outlook 2003 as my email
program.
How the heck can MICROSOFT Outlook 2003 not somehow sync with my
MICROSOFT
OfficeLive website so that downloading email is as simple as it is for
the
email that comes from my NON-MICROSOFT site? Why do I have to (1) go
online
(2) log-in with Passport and (3) go to Hotmail, to get the email
associated
with my OfficeLive website. Its ridiculous.


:

What I was told is that there are no guarantees that anything produced
with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word
"beta"
is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]



message
It looks like you might need a "Microsoft MVP" refresher course
JoAnn.
On
the
Office Live FAQ page it says "At Microsoft, a beta is an application
or
service that is being tested in real-world environments by regular
users."
I'm not an MVP, but that sounds exactly like it is supposed to be
used
in
"real life situations." Or is there a distinction between
"real-world"
and
"real life" in the official Microsoft dictionary?

:

It *is* a beta. You're not supposed to use it for real life
situations.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Yeah, and I am still patiently waiting to hear back from the
Office
Live
support team who promised they would contact me when this problem
was
resolved. If you sense sarcasm in my words, you are right.
PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest
column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta
Version
problem, which seems to apply to Office Live and this e-mail
issue.
You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail
interface
but
cleverly hotmail will not recognize MS Live accounts...

 

[williams2006]

You mean an attitude like this?

Your answer is BS. It depends on how the host file is used. It can
indeed be a viable solution.

And why are you doing drive-by's here anyway? You're a Frontpage MVP.




You need to ask in an Outlook newsgroup as this is not related to FrontPage.
--
Tom [Pepper] Willett
Microsoft MVP - FrontPage
FrontPage Support: http://www.frontpagemvps.com/

With your attitude, it's not likely you're going to get much further help.
Good luck <PLONK>

If you had bothered to read the rest of this thread you would know that I
already did submit this problem to OfficeLive support.

Submit your problem:
http://support.officelive.msn.com/default.aspx


Thanks for the link. It says MVP's "are recognized, credible, and
accessible
individuals with expertise in one or more Microsoft products who
actively
participate in online and offline communities to share their knowledge
and
expertise with other Microsoft customers."

But I was more intrigued by the MVP FAQ's page which says that MVP's
can
"submit a bug report or send feedback about Microsoft products" using
the
"MVP Product Feedback service." Mere mortals, such as myself, cannot
utilize
this feedback service.

So how come not a single MVP on this thread (or on at least one similar
thread I came across) has ever said "Yeah, this appears to be a serious
problem, I will submit a bug report using the MVP Product Feedback
service"??
I'm sure that Microsoft has millions invested in OfficeLive and is
anxious
to get it to work properly.

Seriously JoAnn (and other MVP's out there), all snarking aside, this
email
problem relates to a critical element of OfficeLive. OfficeLive users
understandably want website hosting and email accounts that work in
sync
with
the website, which is how it works at other website hosting companies.
Why
hasn't one MVP here said they will notify Microsoft using the MVP
Product
Feedback service?

Let me be even more specific: A basic function of website hosting is
that
the emails associated with the website can all be downloaded from the
website
host OR can be set to automatically be forwarded from the website host
to
another email address, such as an email account of the website owners
ISP.

Which is what I do with emails at my other website: Any email sent to
me
using one of my webiste email accounts, ie [email protected], goes
to
the
website hosting company, the website hosting company then forwards the
email
to my ISP email acccount, ie [email protected], and when I download
my
email using Outlook 2003, it all ends up in my inbox.

But I can't do this with my OfficeLive site despite the fact that I
have
Office 2003 Professional Edition, and use Outlook 2003 as my email
program.
How the heck can MICROSOFT Outlook 2003 not somehow sync with my
MICROSOFT
OfficeLive website so that downloading email is as simple as it is for
the
email that comes from my NON-MICROSOFT site? Why do I have to (1) go
online
(2) log-in with Passport and (3) go to Hotmail, to get the email
associated
with my OfficeLive website. Its ridiculous.


:

What I was told is that there are no guarantees that anything produced
with
a beta version will work with the final release.

And perhaps you need a refresher course on what an MVP is.
https://mvp.support.microsoft.com/mvpexecsum Please note the word
"beta"
is
not included anywhere.
Have a lovely afternoon.
--

JoAnn Paules
MVP Microsoft [Publisher]



message
It looks like you might need a "Microsoft MVP" refresher course
JoAnn.
On
the
Office Live FAQ page it says "At Microsoft, a beta is an application
or
service that is being tested in real-world environments by regular
users."
I'm not an MVP, but that sounds exactly like it is supposed to be
used
in
"real life situations." Or is there a distinction between
"real-world"
and
"real life" in the official Microsoft dictionary?

:

It *is* a beta. You're not supposed to use it for real life
situations.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Yeah, and I am still patiently waiting to hear back from the
Office
Live
support team who promised they would contact me when this problem
was
resolved. If you sense sarcasm in my words, you are right.
PCWorld
Magazine
columnist Stephen Manes hit the nail on the head in his latest
column
in
the
May issue of the magazine. He made fun of the Never-Ending Beta
Version
problem, which seems to apply to Office Live and this e-mail
issue.
You
can
read his column at this link:
http://www.pcworld.com/news/article/0,aid,124850,00.asp.

:

Nope, according to MS Live Support, they use the hotmail
interface
but
cleverly hotmail will not recognize MS Live accounts...