OL2000 stops responding after about 20+ minutes

[Jeff L]

I have a couple of random machines at 2 different sites that their Outlook
2000 just stops sending and receiving emails after about 20 - 30 minutes.
(See actual error message below)
Config on all machines:
Win2000 with all patches
Office 2000 with SP3
(Network 1 mail service (via hosting package) uses POP3 on BOTH SMTP and
POP3 and requires authentication. Again all works great for about the first
20 minutes or so.)
(2nd Network mail service is setup with POP3 accounts recieving and local
ISP as SMTP since they block port 25, also works fine for about the first 20
minutes.)

1 network has 8 machines the other has 4. They are completely seperate of
one another.

This issue occurs at both sites and only after Outlook has been open for
about 20 - 30 minutes.

Also, 2nd network has one machine in particular that monitors 5 separate
email accounts. Again works fine initially, then one of the 5 accounts will
throw the error listed below! It's not always the same account i.e. Account 1
will error out, then another day (sometimes same day) account #3 or 4 or 2 or
5 will error out as above. The rest of the remaining 4 accounts will work
just fine! Even though one of the five doesn't. And their all on the same
server!

Ugh.

Entire Error Message:
Unable to connect to the server. (Account: 'mail.ourdomain.com', POP3
Server:'mail.ourdomain.com', Error Number:0x800ccc0e).

I have dumped the Accounts in Outlook and re-built them... re-created them
in Outlook Express and Imported them into Outlook. I have dumped the mail
accounts at the ISP and re-built them. I have un-installed Outlook and
re-installed Outlook. I have changed the MTU on the Linksys routers to the
reccomended "1472". I have set up Forwarding for port 25.

I really don't know what else to try. ANY help will be appreciated. If I
can't get this fixed I am going to have to switch them all over to Eudora
since I don't know what else to try!

Thanks to any and all that offer their insight!

Jeff

 

[Milly Staples [MVP - Outlook]]

What polling interval do you have set on the machines? Nothing less than 10
minutes should be used, especially if you have more than one account being
checked.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jeff L asked:

| I have a couple of random machines at 2 different sites that their
| Outlook 2000 just stops sending and receiving emails after about 20 -
| 30 minutes. (See actual error message below)
| Config on all machines:
| Win2000 with all patches
| Office 2000 with SP3
| (Network 1 mail service (via hosting package) uses POP3 on BOTH SMTP
| and POP3 and requires authentication. Again all works great for about
| the first 20 minutes or so.)
| (2nd Network mail service is setup with POP3 accounts recieving and
| local ISP as SMTP since they block port 25, also works fine for about
| the first 20 minutes.)
|
| 1 network has 8 machines the other has 4. They are completely
| seperate of one another.
|
| This issue occurs at both sites and only after Outlook has been open
| for about 20 - 30 minutes.
|
| Also, 2nd network has one machine in particular that monitors 5
| separate email accounts. Again works fine initially, then one of the
| 5 accounts will throw the error listed below! It's not always the
| same account i.e. Account 1 will error out, then another day
| (sometimes same day) account #3 or 4 or 2 or 5 will error out as
| above. The rest of the remaining 4 accounts will work just fine! Even
| though one of the five doesn't. And their all on the same server!
|
| Ugh.
|
| Entire Error Message:
| Unable to connect to the server. (Account: 'mail.ourdomain.com', POP3
| Server:'mail.ourdomain.com', Error Number:0x800ccc0e).
|
| I have dumped the Accounts in Outlook and re-built them... re-created
| them in Outlook Express and Imported them into Outlook. I have dumped
| the mail accounts at the ISP and re-built them. I have un-installed
| Outlook and re-installed Outlook. I have changed the MTU on the
| Linksys routers to the reccomended "1472". I have set up Forwarding
| for port 25.
|
| I really don't know what else to try. ANY help will be appreciated.
| If I can't get this fixed I am going to have to switch them all over
| to Eudora since I don't know what else to try!
|
| Thanks to any and all that offer their insight!
|
| Jeff

 

[Jeff L]

They are all set for 10 minutes. It has gotten so bad that I have given them
instructions to just shutdown OL and restart it after a 30 count.

Since this is happening at various customer sites (with differeing ISP's)
does it not suggest an issue with OL itself???

Thanks!
Jeff L

What polling interval do you have set on the machines? Nothing less than 10
minutes should be used, especially if you have more than one account being
checked.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jeff L asked:

| I have a couple of random machines at 2 different sites that their
| Outlook 2000 just stops sending and receiving emails after about 20 -
| 30 minutes. (See actual error message below)
| Config on all machines:
| Win2000 with all patches
| Office 2000 with SP3
| (Network 1 mail service (via hosting package) uses POP3 on BOTH SMTP
| and POP3 and requires authentication. Again all works great for about
| the first 20 minutes or so.)
| (2nd Network mail service is setup with POP3 accounts recieving and
| local ISP as SMTP since they block port 25, also works fine for about
| the first 20 minutes.)
|
| 1 network has 8 machines the other has 4. They are completely
| seperate of one another.
|
| This issue occurs at both sites and only after Outlook has been open
| for about 20 - 30 minutes.
|
| Also, 2nd network has one machine in particular that monitors 5
| separate email accounts. Again works fine initially, then one of the
| 5 accounts will throw the error listed below! It's not always the
| same account i.e. Account 1 will error out, then another day
| (sometimes same day) account #3 or 4 or 2 or 5 will error out as
| above. The rest of the remaining 4 accounts will work just fine! Even
| though one of the five doesn't. And their all on the same server!
|
| Ugh.
|
| Entire Error Message:
| Unable to connect to the server. (Account: 'mail.ourdomain.com', POP3
| Server:'mail.ourdomain.com', Error Number:0x800ccc0e).
|
| I have dumped the Accounts in Outlook and re-built them... re-created
| them in Outlook Express and Imported them into Outlook. I have dumped
| the mail accounts at the ISP and re-built them. I have un-installed
| Outlook and re-installed Outlook. I have changed the MTU on the
| Linksys routers to the reccomended "1472". I have set up Forwarding
| for port 25.
|
| I really don't know what else to try. ANY help will be appreciated.
| If I can't get this fixed I am going to have to switch them all over
| to Eudora since I don't know what else to try!
|
| Thanks to any and all that offer their insight!
|
| Jeff

 

[Milly Staples [MVP - Outlook]]

Not necessarily, since this is the first issue I have seen with this
problem. No one else has reported this specific problem. Have you googled
"20-30 minutes" to see if there are any other reports?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jeff L asked:

| They are all set for 10 minutes. It has gotten so bad that I have
| given them instructions to just shutdown OL and restart it after a 30
| count.
|
| Since this is happening at various customer sites (with differeing
| ISP's) does it not suggest an issue with OL itself???
|
| Thanks!
| Jeff L
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What polling interval do you have set on the machines? Nothing less
|| than 10 minutes should be used, especially if you have more than one
|| account being checked.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, Jeff L asked:
||
||| I have a couple of random machines at 2 different sites that their
||| Outlook 2000 just stops sending and receiving emails after about 20
||| - 30 minutes. (See actual error message below)
||| Config on all machines:
||| Win2000 with all patches
||| Office 2000 with SP3
||| (Network 1 mail service (via hosting package) uses POP3 on BOTH SMTP
||| and POP3 and requires authentication. Again all works great for
||| about
||| the first 20 minutes or so.)
||| (2nd Network mail service is setup with POP3 accounts recieving and
||| local ISP as SMTP since they block port 25, also works fine for
||| about
||| the first 20 minutes.)
|||
||| 1 network has 8 machines the other has 4. They are completely
||| seperate of one another.
|||
||| This issue occurs at both sites and only after Outlook has been open
||| for about 20 - 30 minutes.
|||
||| Also, 2nd network has one machine in particular that monitors 5
||| separate email accounts. Again works fine initially, then one of the
||| 5 accounts will throw the error listed below! It's not always the
||| same account i.e. Account 1 will error out, then another day
||| (sometimes same day) account #3 or 4 or 2 or 5 will error out as
||| above. The rest of the remaining 4 accounts will work just fine!
||| Even though one of the five doesn't. And their all on the same
||| server!
|||
||| Ugh.
|||
||| Entire Error Message:
||| Unable to connect to the server. (Account: 'mail.ourdomain.com',
||| POP3 Server:'mail.ourdomain.com', Error Number:0x800ccc0e).
|||
||| I have dumped the Accounts in Outlook and re-built them...
||| re-created them in Outlook Express and Imported them into Outlook.
||| I have dumped
||| the mail accounts at the ISP and re-built them. I have un-installed
||| Outlook and re-installed Outlook. I have changed the MTU on the
||| Linksys routers to the reccomended "1472". I have set up Forwarding
||| for port 25.
|||
||| I really don't know what else to try. ANY help will be appreciated.
||| If I can't get this fixed I am going to have to switch them all over
||| to Eudora since I don't know what else to try!
|||
||| Thanks to any and all that offer their insight!
|||
||| Jeff

 

[Jeff L]

Hi and YES! I have Googled till 3 in the morning trying to find a resolution.
I can find the error code with no problem, it's just that all of those are
"Install or ISP" issues that revolve primarily around Socket errors and Port
25 being blocked by ISP's.
The error message that I get on the different networks is the same. It
references 0x800ccc0e but NO mention of socket issue. Perchance do you know
if this would be treated as a $35.00 MS Support Call or of the $245.00 ilk?
I only ask because the customer(s) want this issue resolved and I need to
brace them if it is going to be of the $245 variety.

Honestly, I have been searching this one for a week and a half and my only
recorse was to post here before placing a support call. I really don't know
what else to try!
I have checked with the various ISP's to see if there was a common thread
there but to no avail. Do you know of somewhere else I should be looking? I
tried the KB on MS but even after hours of following remote possibilities, I
have nothing left to try. (Sorry, just little frustrated. This is the first
time I haven't been able to resolve an issue on my own and it is a little....
well frustrating will suffice;-)

Thanks again for taking the time to reply!
Jeff L

Not necessarily, since this is the first issue I have seen with this
problem. No one else has reported this specific problem. Have you googled
"20-30 minutes" to see if there are any other reports?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jeff L asked:

| They are all set for 10 minutes. It has gotten so bad that I have
| given them instructions to just shutdown OL and restart it after a 30
| count.
|
| Since this is happening at various customer sites (with differeing
| ISP's) does it not suggest an issue with OL itself???
|
| Thanks!
| Jeff L
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What polling interval do you have set on the machines? Nothing less
|| than 10 minutes should be used, especially if you have more than one
|| account being checked.
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, Jeff L asked:
||
||| I have a couple of random machines at 2 different sites that their
||| Outlook 2000 just stops sending and receiving emails after about 20
||| - 30 minutes. (See actual error message below)
||| Config on all machines:
||| Win2000 with all patches
||| Office 2000 with SP3
||| (Network 1 mail service (via hosting package) uses POP3 on BOTH SMTP
||| and POP3 and requires authentication. Again all works great for
||| about
||| the first 20 minutes or so.)
||| (2nd Network mail service is setup with POP3 accounts recieving and
||| local ISP as SMTP since they block port 25, also works fine for
||| about
||| the first 20 minutes.)
|||
||| 1 network has 8 machines the other has 4. They are completely
||| seperate of one another.
|||
||| This issue occurs at both sites and only after Outlook has been open
||| for about 20 - 30 minutes.
|||
||| Also, 2nd network has one machine in particular that monitors 5
||| separate email accounts. Again works fine initially, then one of the
||| 5 accounts will throw the error listed below! It's not always the
||| same account i.e. Account 1 will error out, then another day
||| (sometimes same day) account #3 or 4 or 2 or 5 will error out as
||| above. The rest of the remaining 4 accounts will work just fine!
||| Even though one of the five doesn't. And their all on the same
||| server!
|||
||| Ugh.
|||
||| Entire Error Message:
||| Unable to connect to the server. (Account: 'mail.ourdomain.com',
||| POP3 Server:'mail.ourdomain.com', Error Number:0x800ccc0e).
|||
||| I have dumped the Accounts in Outlook and re-built them...
||| re-created them in Outlook Express and Imported them into Outlook.
||| I have dumped
||| the mail accounts at the ISP and re-built them. I have un-installed
||| Outlook and re-installed Outlook. I have changed the MTU on the
||| Linksys routers to the reccomended "1472". I have set up Forwarding
||| for port 25.
|||
||| I really don't know what else to try. ANY help will be appreciated.
||| If I can't get this fixed I am going to have to switch them all over
||| to Eudora since I don't know what else to try!
|||
||| Thanks to any and all that offer their insight!
|||
||| Jeff