Operation failed when deleting messages

[signaturefactory]

We have an Outlook 2003 user who receives the following error: "the
operation failed" anytime a he tries to delete a message. No other
information is given with the error. We are running Exchange 2003. He
can log in through the outlook web interface and delete messages. It's
possible that this began occurring after a power outage. Any
suggestions?

 

[Milly Staples [MVP - Outlook]]

Has the user tried running Detect and Repair? How about scanpst.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| We have an Outlook 2003 user who receives the following error: "the
| operation failed" anytime a he tries to delete a message. No other
| information is given with the error. We are running Exchange 2003.
| He can log in through the outlook web interface and delete messages.
| It's possible that this began occurring after a power outage. Any
| suggestions?

 

[signaturefactory]

Detect and repair didn't help. I ended up deleting the local .ost file
and this solved the issue. This .ost file was pretty large (1.1GB),
does this cause any problem.

 

[Brian Tillman]

Has the user tried running Detect and Repair? How about scanpst.exe?

Since it's an Exchange server hosting the mailbox, would SCANPST even apply?

 

[Brian Tillman]

(e-mail address removed)

Detect and repair didn't help. I ended up deleting the local .ost
file and this solved the issue. This .ost file was pretty large
(1.1GB), does this cause any problem.

If it was left over from an OL 2002 installation, it might, since it may
have been in the old ANSI format.

 

[signaturefactory]

Actually the problem returned after some time (probably after the
complete ost file had been retransferred to the users computer). I ran
scanpst on the local ost file and it had errors that I had it repair
but this did not solve the problem. I then setup his autoarchive and
archived quite a bit of stuff and this seems to have solved the problem.