Out of Office Assistant with Exchange 2003 not working

[Courtneyf04]

I work at a college with an exchange 2003 server. We have one user whose
oooa does not work. It will not reply back when a sender sends an e-mail.
She was using office xp but we upgraded her to office 2003 and her os is xp
pro. There are no previous rules set in her e-mail account. As I said this
is a college server and so I can't do anything on the server side for a quick
fix (unless I contact the admin), but only this one user is having a problem.
Any suggestions?

 

[neo [mvp outlook]]

Is the deliver location a personal folders file or exchange mailbox?

 

[Courtneyf04]

The exchange mailbox.

Is the deliver location a personal folders file or exchange mailbox?

 

[neo [mvp outlook]]

Are you testing the functionality from an internet address or from another
internal address? The reason that I ask is that the functionality to reply
to the internet is disabled by default under Exchange 2003 and requires the
administrator to turn on for everyone.

Outside of that, I would try a new Outlook profile (don't copy the existing
one) and see if that helps.

 

[Courtneyf04]

Tested it through an internal address. Will try to delete the profile and
add it again and see how that works. Thank you very much.