Outlook 2000 hangs

[Meghan]

Hi there,
I am running Windows XP with Outlook 2000. I configured
my mailbox settings but when I go to start Outlook, the
program just hangs. The same thing happens when I view
Outlook Properties and select the Delivery tab. Does
anyone know what might be causing this?

 

[Jocelyn Fiorello [MVP - Outlook]]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: Since you're using Windows XP, you'll need to search in hidden and
system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

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