OUTLOOK 2000 task problems

[sales]

My secretary is running MS XP home and Office pro 2000 SP3.
I send task requests to her and she cannot open them, she can see
them
in the list but cannot open them. What can we do to solve this?
Thanks
Stu

 

[Diane Poremsky [MVP]]

what version are you using? are you sending them as RTF? click on her email
address in the task and see if it's set for always use rtf.

 

[sales]

I am using OFFICE enterprise 2007 on Windows XP home.2002 sp2.
Sorry to be a bit stupid, but can you explain how i check the rtf
seting? I cannot work it out!
Thnks
Stu

 

[Dave Harry]

I have this trouble too.
So should they be RTF, or not RFT....??

 

[Diane Poremsky [MVP]]

outlook's special items need to be rtf if you are sending to an internet
address.

 

[Diane Poremsky [MVP]]

double click on her address in the To field. if it brings up a contact,
double click the address. there is an option at the bottom which usually
says let outlook choose the best format. set it to use rtf. if this fails
it's an incompatibility between the new version and Outlook 2000.

 

[Dave Harry]

I think they must be RTF, as the "real" message contains a WINMAIL.DAT
package for Outlook.
Still, tasks cannot be opened since KB924085 was installed.

I'm actually using 2003, but I understand people are having the same trouble
from 2000 to 2007.

 

[Diane Poremsky [MVP]]

Yes, I had a couple of emails to my webmaster address over the weekend
commenting on the problem.

 

[Dave Harry]

Is there anywhere else I can possibly ask for a solution?
Respectfully, it's been nearly 2 months and there doesn't seem to be one
lurking here.

 

[Diane Poremsky [MVP]]

you can open a support incident with Microsoft.