outlook 2002 not hanging up when starting word as email editor

[Mx-Mom]

I am having problems creating a new email with Microsoft word as my email
editor. it was working, now it is not. When I change to plain text it will
send an email.
Any suggestions? should I do a system restore to when it was working
properly?
Thanks,
Mx-Mom

 

[Lou]

I have found the possible solution to the problem. If you have Norton Antivirus 2003 installed read the Microsoft KnowledgeBase item listed here

http://support.microsoft.com/default.aspx?scid=kb;EN-US;329820

(just cut and paste this address into your address field.


It states when your turn off the Norton AV plug-in you will again have use of Word as your Outlook editor. IT WORK