Outlook 2002 SP3 stopped receiving multiple incoming mail accounts

[CMKBDinCT]

I have been using OfficeXP for since introduction and have three e-mail
accounts. I work from a home office with one personal account with AT&T and
two business acounts with an ISP who handles my web-site. AT&T recently
changed their POP3 and SMTP settings for more security and I now check the
"requires SSL" box. My personal mail through AT&T is sending and receiving.
I have always sent all of my mail for all three accounts through this account
and the mail is sending from all accounts.

I am not able to download my mail from my ISP through Outlook on the two
business accounts. The ISP and I have checked settings and on their settings
we are using the default POP3 setting. Changing their POP3 to the new AT&T
setting did not work. I get the feeling that I need to change a service
setting or open a port on a router or something beyond my level of knowledge,
or advise my ISP to change a setting but the dolts at AT&T can only read
through a script and are useless beyond. Any ideas would be appreciated as
this is entering week 3 of what I not so fondly refer to as Microsoft Hell.

 

[CMKBDinCT]

I forgot to mention that the Outlook error code is 0x800CCC0f. We have
increased the timeout setting to 3 minutes and still get this error message.

 

[Milly Staples [MVP - Outlook]]

Did you set your other 2 accounts to authenticate to the AT&T server? It is more properly ISP Hell rather than Microsoft Hell - Microsoft does not run your web services.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, CMKBDinCT asked:

| I have been using OfficeXP for since introduction and have three
| e-mail accounts. I work from a home office with one personal account
| with AT&T and two business acounts with an ISP who handles my
| web-site. AT&T recently changed their POP3 and SMTP settings for
| more security and I now check the "requires SSL" box. My personal
| mail through AT&T is sending and receiving. I have always sent all of
| my mail for all three accounts through this account and the mail is
| sending from all accounts.
|
| I am not able to download my mail from my ISP through Outlook on the
| two business accounts. The ISP and I have checked settings and on
| their settings we are using the default POP3 setting. Changing their
| POP3 to the new AT&T setting did not work. I get the feeling that I
| need to change a service setting or open a port on a router or
| something beyond my level of knowledge, or advise my ISP to change a
| setting but the dolts at AT&T can only read through a script and are
| useless beyond. Any ideas would be appreciated as this is entering
| week 3 of what I not so fondly refer to as Microsoft Hell.

 

[CMKBDinCT]

Thank you for reviewing my question. I am not sure what you mean by
authenticate to the AT&T server. Would you please explain if this is done
through the e-mail setup screens, in which case I have set all of the
settings for the outgoing SMTP account to AT&T settings, and all incoming to
the ISP settings because I am reading the mail through my POP3 address at the
ISP. At least that is my understanding of how I should set this up. Am I
mistaken?

The reference to Microsoft hell BTW relates to this Outlook issue striking
two weeks before vacation, and a complete system failure upon return
triggered by automatic updates to XP and a .Net Framework that did not agree
with my system. By the time Microsoft and I could resolve the issues, by way
of uninstalling and then reinstalling the .Net Framework and the related
security patches several of my software programs would not run, uninstall,
repair, or reinstall because they were installed before the .Net update. I
have had to reformat and reinstall everything and it has been a huge waste of
time.

 

[Milly Staples [MVP - Outlook]]

Review your authentication settings and try to set "my server requires me to authenticate" on the outgoing server settings.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, CMKBDinCT asked:

| Thank you for reviewing my question. I am not sure what you mean by
| authenticate to the AT&T server. Would you please explain if this is
| done through the e-mail setup screens, in which case I have set all
| of the settings for the outgoing SMTP account to AT&T settings, and
| all incoming to the ISP settings because I am reading the mail
| through my POP3 address at the ISP. At least that is my
| understanding of how I should set this up. Am I mistaken?
|
| The reference to Microsoft hell BTW relates to this Outlook issue
| striking two weeks before vacation, and a complete system failure
| upon return triggered by automatic updates to XP and a .Net Framework
| that did not agree with my system. By the time Microsoft and I could
| resolve the issues, by way of uninstalling and then reinstalling the
| .Net Framework and the related security patches several of my
| software programs would not run, uninstall, repair, or reinstall
| because they were installed before the .Net update. I have had to
| reformat and reinstall everything and it has been a huge waste of
| time.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Did you set your other 2 accounts to authenticate to the AT&T
|| server? It is more properly ISP Hell rather than Microsoft Hell -
|| Microsoft does not run your web services.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, CMKBDinCT asked:
||
||| I have been using OfficeXP for since introduction and have three
||| e-mail accounts. I work from a home office with one personal
||| account with AT&T and two business acounts with an ISP who handles
||| my web-site. AT&T recently changed their POP3 and SMTP settings for
||| more security and I now check the "requires SSL" box. My personal
||| mail through AT&T is sending and receiving. I have always sent all
||| of my mail for all three accounts through this account and the mail
||| is sending from all accounts.
|||
||| I am not able to download my mail from my ISP through Outlook on the
||| two business accounts. The ISP and I have checked settings and on
||| their settings we are using the default POP3 setting. Changing
||| their POP3 to the new AT&T setting did not work. I get the feeling
||| that I need to change a service setting or open a port on a router
||| or something beyond my level of knowledge, or advise my ISP to
||| change a setting but the dolts at AT&T can only read through a
||| script and are useless beyond. Any ideas would be appreciated as
||| this is entering week 3 of what I not so fondly refer to as
||| Microsoft Hell.

 

[CMKBDinCT]

Milly thank you for time and input on this issue. Based upon your suggestion
I went back to my business ISP and they got the idea for me to try a numeric
DNS in place of my POP3 alpha based address and the mail is now downloading.
I appreciate your assistance.

Review your authentication settings and try to set "my server requires me to authenticate" on the outgoing server settings.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, CMKBDinCT asked:

| Thank you for reviewing my question. I am not sure what you mean by
| authenticate to the AT&T server. Would you please explain if this is
| done through the e-mail setup screens, in which case I have set all
| of the settings for the outgoing SMTP account to AT&T settings, and
| all incoming to the ISP settings because I am reading the mail
| through my POP3 address at the ISP. At least that is my
| understanding of how I should set this up. Am I mistaken?
|
| The reference to Microsoft hell BTW relates to this Outlook issue
| striking two weeks before vacation, and a complete system failure
| upon return triggered by automatic updates to XP and a .Net Framework
| that did not agree with my system. By the time Microsoft and I could
| resolve the issues, by way of uninstalling and then reinstalling the
| .Net Framework and the related security patches several of my
| software programs would not run, uninstall, repair, or reinstall
| because they were installed before the .Net update. I have had to
| reformat and reinstall everything and it has been a huge waste of
| time.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Did you set your other 2 accounts to authenticate to the AT&T
|| server? It is more properly ISP Hell rather than Microsoft Hell -
|| Microsoft does not run your web services.
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, CMKBDinCT asked:
||
||| I have been using OfficeXP for since introduction and have three
||| e-mail accounts. I work from a home office with one personal
||| account with AT&T and two business acounts with an ISP who handles
||| my web-site. AT&T recently changed their POP3 and SMTP settings for
||| more security and I now check the "requires SSL" box. My personal
||| mail through AT&T is sending and receiving. I have always sent all
||| of my mail for all three accounts through this account and the mail
||| is sending from all accounts.
|||
||| I am not able to download my mail from my ISP through Outlook on the
||| two business accounts. The ISP and I have checked settings and on
||| their settings we are using the default POP3 setting. Changing
||| their POP3 to the new AT&T setting did not work. I get the feeling
||| that I need to change a service setting or open a port on a router
||| or something beyond my level of knowledge, or advise my ISP to
||| change a setting but the dolts at AT&T can only read through a
||| script and are useless beyond. Any ideas would be appreciated as
||| this is entering week 3 of what I not so fondly refer to as
||| Microsoft Hell.