Outlook 2003 doesn't load

[Pat Adams]

I upgraded Office XP to 2003 and Outlook hangs when I try to run it. I tried uninstalling and re-installing. I tried the detect and repair and nothing works. Any ideas would be greatly appreciated.

Thanks,
Pat

 

[Roady [MVP]]

1) try running scanpst.exe on your Personal Folder

2) try renaming outcmd.dat to .old and restart Outlook. All the Toolbars
will reset then. This is quite a common problem with Outlook . The default
location for this file is:
C:\Documents and Settings\%username%\Local Settings\Application
Data\Microsoft\Outlook

3) try recreating the profile in Control Panel-> Mail-> button Show Profiles

4) try running Outlook with the /safe switch from your Start-> Run window
(if it works continue with 5)

5) try disabling individual add-ons in Tools-> Options-> tab Other-> button
Advanced E-mail Options... (make sure they are all compatible with Outlook
2003)


--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

-----
I upgraded Office XP to 2003 and Outlook hangs when I try to run it. I tried
uninstalling and re-installing. I tried the detect and repair and nothing
works. Any ideas would be greatly appreciated.

Thanks,
Pat

 

[Pat Adams]

I've tried each one of these items with the exception of number 5 below with
no success. Outlook hangs when I try to run in Safe Mode. When I do the End
Process in the Task Manager, it lists 2 instances of Outlook...not
responding. Any other ideas?

TIA,
Pat

 

[Pat Adams]

I had an add-in that I forgot about. It's called PDF Converter. Once
uninstalled it, Outlook loaded just fine. Thanks.

 

[Roady [MVP]]

You're welcome! Good to hear you've got it solved!

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3