Outlook 2003 hangs

R

Rico

I just installed Office 2003 and when I start Outlook it
hangs. I use task manager to stop it and restart
Outlook. It asks me to start in safe mode and it start
configuring outlook and it hangs again.

We have an exchange 2000 server and I am currently
connected via vpn. I'll try connecting on the lan
tomorrow at work.

Has anyone seen this or know how to fix it?
 
M

Milly Staples [MVP - Outlook]

Try a new mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Rico asked:

| I just installed Office 2003 and when I start Outlook it
| hangs. I use task manager to stop it and restart
| Outlook. It asks me to start in safe mode and it start
| configuring outlook and it hangs again.
|
| We have an exchange 2000 server and I am currently
| connected via vpn. I'll try connecting on the lan
| tomorrow at work.
|
| Has anyone seen this or know how to fix it?
 
R

Rico

Thanks.

I've tried that and it did not help. I've also tried
creating a totally new profile and still no luck.

Trying at work did not help either. I've uninstalled and
reinstalled and still the same.
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Rico asked:

| Thanks.
|
| I've tried that and it did not help. I've also tried
| creating a totally new profile and still no luck.
|
| Trying at work did not help either. I've uninstalled and
| reinstalled and still the same.
|
|| -----Original Message-----
|| Try a new mail profile.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the SWEN virus, all mail sent to my personal account will be deleted
|| without reading.
||
|| After searching google.groups.com and finding no answer, Rico asked:
||
||| I just installed Office 2003 and when I start Outlook it
||| hangs. I use task manager to stop it and restart
||| Outlook. It asks me to start in safe mode and it start
||| configuring outlook and it hangs again.
|||
||| We have an exchange 2000 server and I am currently
||| connected via vpn. I'll try connecting on the lan
||| tomorrow at work.
|||
||| Has anyone seen this or know how to fix it?
||
||
|| .
 

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