Outlook 2003 loses connection to Exchange 5.5

[mtnbiker]

We have recently been upgrading our users from Outlook 2002 to Outlook
2003. After the new year we started having problems with users losing
the connection to the exchange 5.5 server. The connection gets lost
and the user is asked for user name and password. Sometimes you get
reconnected sometimes you don't. Outlook 2002 users seem to be
unaffected.

Using exchange 5.5 SP4 on Windows Server 2000
Using Outlook 2003 on Windows XP Pro SP2

We have tried reboots of switch, Mailserver and Domain Controllers.

Any help would be appreciated.

Thanks.

 

[kgoods]

We have recently been upgrading our users from Outlook 2002 to Outlook
2003. After the new year we started having problems with users losing
the connection to the exchange 5.5 server. The connection gets lost
and the user is asked for user name and password. Sometimes you get
reconnected sometimes you don't. Outlook 2002 users seem to be
unaffected.

Using exchange 5.5 SP4 on Windows Server 2000
Using Outlook 2003 on Windows XP Pro SP2

We have tried reboots of switch, Mailserver and Domain Controllers.

Any help would be appreciated.

Thanks.

We are experiencing similar problems... While I'm not seeing random
disconnects, I am seeing very long connect times. (typically ~3-5
minutes and in some case up to ~30 minutes). This started after the
first of the year and I'm getting more and more user complaints as time
goes on. As a test I set up a new machine for a user and when setting
up Outlook 2003 (against our Exchange 5.5 SP4 box) I see a 3-5 minute
lag when Checking the Name and then again after clicking Finish and
then again for Outlook to actually connect. After that the folder
updates seem to progress normally and useability seems normal. If I
clode Outlook and reopen it I again get the 3-5 minute lag before it
connects. I have eliminated network problems as the culprit and it
doesn't seem to matter if the clients are in-house or connecting
through a VPN from outside. The lag seems consistant until this morning
when I got a report of it taking 30 minutes to connect although I have
not seen it take that long myself (and users do have a habit of
stretching the truth sometimes).

I've ran network traces which didn't really indicate anything glaringly
wrong. My best guess is that one of the recent Microsoft updates (or
possibly updating to IE 7) has caused the problem. I'm doing more
testing in that regard as I write this.

Outlook 2000 users are completely unaffected.

I know we aren't experiencing the same exact problem but I'm hoping
that we may have a common cause. If you come up with anything please
post it here and I'll do the same.

Kind regards,
Ken

 

[kgoods]

We have recently been upgrading our users from Outlook 2002 to Outlook
2003. After the new year we started having problems with users losing
the connection to the exchange 5.5 server. The connection gets lost
and the user is asked for user name and password. Sometimes you get
reconnected sometimes you don't. Outlook 2002 users seem to be
unaffected.

Using exchange 5.5 SP4 on Windows Server 2000
Using Outlook 2003 on Windows XP Pro SP2

We have tried reboots of switch, Mailserver and Domain Controllers.

Any help would be appreciated.

Thanks.

We are experiencing similar problems... While I'm not seeing random
disconnects, I am seeing very long connect times. (typically ~3-5
minutes and in some case up to ~30 minutes). This started after the
first of the year and I'm getting more and more user complaints as time
goes on. As a test I set up a new machine for a user and when setting
up Outlook 2003 (against our Exchange 5.5 SP4 box) I see a 3-5 minute
lag when Checking the Name and then again after clicking finish and
then again for Outlook to actually connect. After that the folder
updates seem to progress normally and useability seems normal. If I
clode Outlook and reopen it I again get the 3-5 minute lag before it
connects. I have eliminated network problems as the culprit and it
doesn't seem to matter if the clients are in-house or connecting
through a VPN from outside. The lag seems consistant until this morning
when I got a report of it taking 30 minutes to connect although I have
not seen it take that long myself (and users do have a habit of
stretching the truth sometimes).

I've ran network traces which didn't really indicate anything glaringly
wrong. My best guess is that one of the recent Microsoft updates (or
possibly updating to IE 7) has caused the problem. I'm doing more
testing in that regard as I write this.

I know we aren't experiencing the same exact problem but I'm hoping
that we may have a common cause. If you come up with anything please
post it here and I'll do the same.

Kind regards,
Ken