Outlook 2003 loses text after scanning to adobe 7.0

[mccaro]

XPhome SP2. Office 2003 Basic. Adobe Acrobat Reader 7.0 (updated to 7.0.3).
HP Laserjet 3330 multi function printer.

I place my sheet into the 3330 and press the scan button. It scans... it
launches Outlook and starts an email with the .pdf attached. I type text
into the body of the email. The text in the body of the message is not
received by the recipient.

Adobe 6.0 did not lose the text when I did the same process. Anyone know
why Outlook is losing the text with the new Adobe?

 

[Milly Staples [MVP - Outlook]]

I would check with the Adobe folks on that one.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head-scratching, mccaro asked this group:

| XPhome SP2. Office 2003 Basic. Adobe Acrobat Reader 7.0 (updated to
| 7.0.3). HP Laserjet 3330 multi function printer.
|
| I place my sheet into the 3330 and press the scan button. It
| scans... it launches Outlook and starts an email with the .pdf
| attached. I type text into the body of the email. The text in the
| body of the message is not received by the recipient.
|
| Adobe 6.0 did not lose the text when I did the same process. Anyone
| know why Outlook is losing the text with the new Adobe?

 

[mccaro]

Milly,

Thanks for responding. I've posted this same thing there, and at HP... just
to cover all bases. No replies from the others as yet.

mccaro

 

[Bob I]

Acrobat READER does not create files! Sounds like you removed Adobe
Acrobat 6.0 with the readers and thus removed your ability to create PDF
files.

 

[Bob I]

Remove Acrobat READER 7.0 and reinstall Acrobat 6.0 as that is what was
creating the PDF files.

Milly,

Thanks for responding. I've posted this same thing there, and at HP... just
to cover all bases. No replies from the others as yet.

mccaro

:

I would check with the Adobe folks on that one.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head-scratching, mccaro asked this group:

| XPhome SP2. Office 2003 Basic. Adobe Acrobat Reader 7.0 (updated to
| 7.0.3). HP Laserjet 3330 multi function printer.
|
| I place my sheet into the 3330 and press the scan button. It
| scans... it launches Outlook and starts an email with the .pdf
| attached. I type text into the body of the email. The text in the
| body of the message is not received by the recipient.
|
| Adobe 6.0 did not lose the text when I did the same process. Anyone
| know why Outlook is losing the text with the new Adobe?

 

[mccaro]

Bob,

Thank you for responding.

True, Ac Reader does not create files. The HP printer does. It did with
6.0 and continues to with 7.0. I can open the .pdf fine... the email
maintains the .pdf, it loses any message typed in the body of the email.
I.E., if I were to scan a file and attach it to this message... you'd receive
the .pdf, however, instead of being able to read any of this message, you'd
only see: <<...>> .

 

[Bob I]

Ah! My apologies, misunderstood where the text was "disappearing" from.
It's my understanding that there are also some other "issues" with Adobe
7 and Office 2003. Have you tried inserting the text after the file has
been attached, instead of before? I'd still be inclined to unload reader
7 and just use Adobe 6 for everything.