Outlook 2007 address books unavailable

[mikej]

After migrating to office 2007 from Office 2003, the check box to "Show
folder as e-mail address book" is unavailable. How can I correct this?

Thanks, Mike

 

[Russ Valentine [MVP-Outlook]]

Most likely you can't. How did you migrate your data? If you did an in place
upgrade of Office without taking care to migrate your data separately, your
profile is corrupt. Create a new one.

 

[Brian Tillman]

After migrating to office 2007 from Office 2003, the check box to
"Show folder as e-mail address book" is unavailable. How can I
correct this?

Add the Outlook Address Book to your mail profile or, if it's there already,
remove it and re-add it. Do this with Outlook closed via the Mail applet in
Control Panel.

 

[Russ Valentine [MVP-Outlook]]

Brian,
There's a bug in Outlook 2007. You can no longer remove the Outlook Address
Book service and re-add it to repair the service. All you can do is create a
new profile.

 

[Brian Tillman]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a bummer.

 

[Russ Valentine [MVP-Outlook]]

Yeah. We were thrilled to discover that one.

 

[deekramer]

Thank you for this posting! I have been trying for a month to figure out why
after getting my new machine with Vista & MS Office 2007 then migrating my
datafiles/setting from old machineto new one that the Outlook Address Book
was grayed out and I could not link my contacts to my address book. A support
person at Microsoft said I did not move my csv file and that was why I could
not get my address book to work even through I could see the contacts in my
contact list. It did not make sense to me so I started web research on this
issue and finally cam on your answer. My question is if I delete the current
profile and add a new one to make the Outlook Address Book visible, can I
still use the same information from the old profile for the new one and
import my old pst file?

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

I haven't explicitly tried that in my copy of OL 2007. What a bummer.

 

[Russ Valentine [MVP-Outlook]]

Of course. Only you should never import a PST file. When you create your new
profile, it will create a new, empty PST file as its default. All you need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new empty
PST file.
--
Russ Valentine
[MVP-Outlook]

Thank you for this posting! I have been trying for a month to figure out
why
after getting my new machine with Vista & MS Office 2007 then migrating my
datafiles/setting from old machineto new one that the Outlook Address Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can I
still use the same information from the old profile for the new one and
import my old pst file?

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a bummer.

 

[Victor]

I am having the same problem after I just got my new computer with Vista and
outlook 2007 and migrated my files from the old computer running XP and
office 2003. My question is how do you creat a new user profile? Do you have
to create a new user account?

Of course. Only you should never import a PST file. When you create your new
profile, it will create a new, empty PST file as its default. All you need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new empty
PST file.
--
Russ Valentine
[MVP-Outlook]

Thank you for this posting! I have been trying for a month to figure out
why
after getting my new machine with Vista & MS Office 2007 then migrating my
datafiles/setting from old machineto new one that the Outlook Address Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can I
still use the same information from the old profile for the new one and
import my old pst file?

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a bummer.

 

[Gordon]

I am having the same problem after I just got my new computer with Vista
and
outlook 2007 and migrated my files from the old computer running XP and
office 2003. My question is how do you creat a new user profile? Do you
have
to create a new user account?

In XP it's Control Panel-Mail-Profiles, so presumably go to the equivalent
place in Vista.....

 

[Bham Sue]

I used to think of myself as fairly computer literate until going from
XP/Office 2003 to Vista/Office 2007. I have read through this thread and this
is what I came up with. It seems to have worked.

Close Outlook 2007
In Control Panel: Mail / Profiles / Show Profiles
Outlook (only profile shown)
Add
Outlook 2007 (my new profile name)
Answer questions to set up email account(s) for this profile. Once new
profile is added, change the name under “Always use this profile†to new name
(Outlook 2007).

Open Outlook 2007
In Outlook: File / Data File Management / Data Files tab
Change default to old folders
Close
Your old mail, contacts extra should now show

Right Click on a Contact Folder
Click on properties
Click on Outlook Address Book Tab
Check Show this folder as an e-mail Address

 

[Ann]

I did all this and the option to make outlook the default was "greyed" out..
any other suggestions
Ann

 

[Russ Valentine [MVP-Outlook]]

Post the steps you used to corrupt your profile and your Outlook version.

 

[Christa]

I have had this same problem since i switched computers back in December. I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control panel.
I used one of my current email addresses to do so. Which is also in my other
folder. I have 4 other (total of 5) email's set up as pop accounts in the
old profile. Which worked fine except for the address book not showing the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" .... should
this be done under the new profile or old? I assumed New..... Soooo I click
on that and it opens folders... microsoft... Outlook.... from there on the
right side, i have a folder titled accounts and under that i have 9 other
files all titled outlook (1.2.3.4. etc...) they are all type .pst. I'm
not sure how they all got there, I'd assume from trying so many darn times to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no accounts
showing in the list except for the new one.

This is driving me crazy!!

Of course. Only you should never import a PST file. When you create your new
profile, it will create a new, empty PST file as its default. All you need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new empty
PST file.
--
Russ Valentine
[MVP-Outlook]

Thank you for this posting! I have been trying for a month to figure out
why
after getting my new machine with Vista & MS Office 2007 then migrating my
datafiles/setting from old machineto new one that the Outlook Address Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can I
still use the same information from the old profile for the new one and
import my old pst file?

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a bummer.

 

[Russ Valentine [MVP-Outlook]]

1. Create a new Outlook profile (which will create a new, empty data file as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume is
what you meant when you said you "used one of my current email addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in its
properties.

--
Russ Valentine
[MVP-Outlook]

I have had this same problem since i switched computers back in December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there on
the
right side, i have a folder titled accounts and under that i have 9 other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no accounts
showing in the list except for the new one.

This is driving me crazy!!

Of course. Only you should never import a PST file. When you create your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]

Thank you for this posting! I have been trying for a month to figure
out
why
after getting my new machine with Vista & MS Office 2007 then migrating
my
datafiles/setting from old machineto new one that the Outlook Address
Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts
in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can
I
still use the same information from the old profile for the new one and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Peterfar]

Hi Russ. This is my first time posting on a web community, so please forgive
me if I am not using the right terminology. I am using Outlook 2007 and have
exactly the same problem. I have read this and other group postings and have
followed your suggestions, including using the 287563 article suggestions and
creating a new Outlook profile as you suggest. I still cannot see my contact
information as an address book. Perhaps (most probably) there is a step i
have omitted, and i would be very grateful if you can assist me. regards

1. Create a new Outlook profile (which will create a new, empty data file as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume is
what you meant when you said you "used one of my current email addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in its
properties.

--
Russ Valentine
[MVP-Outlook]

I have had this same problem since i switched computers back in December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there on
the
right side, i have a folder titled accounts and under that i have 9 other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no accounts
showing in the list except for the new one.

This is driving me crazy!!

Of course. Only you should never import a PST file. When you create your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to figure
out
why
after getting my new machine with Vista & MS Office 2007 then migrating
my
datafiles/setting from old machineto new one that the Outlook Address
Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts
in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can
I
still use the same information from the old profile for the new one and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Russ Valentine [MVP-Outlook]]

This is a long and old thread which contains many posts. Could you state
exactly what problem you are having and which steps you've used to correct
it? I can't decipher that information from your post, and we'd need to know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. This is my first time posting on a web community, so please
forgive
me if I am not using the right terminology. I am using Outlook 2007 and
have
exactly the same problem. I have read this and other group postings and
have
followed your suggestions, including using the 287563 article suggestions
and
creating a new Outlook profile as you suggest. I still cannot see my
contact
information as an address book. Perhaps (most probably) there is a step i
have omitted, and i would be very grateful if you can assist me. regards

1. Create a new Outlook profile (which will create a new, empty data file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in
its
properties.

--
Russ Valentine
[MVP-Outlook]

I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address book.
A
support
person at Microsoft said I did not move my csv file and that was why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book visible,
can
I
still use the same information from the old profile for the new one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Peterfar]

Hi Russ. The problem started when I migrated all my files from one PC to
another using the Windows Vista file transfer facility. is that my contact
information does not appear in the Outlook address book i.e. All my contact
information is up to date and available in the 'Contacts' view, but if I go
to the 'Mail' view and click on the address book tab, there is nothing in the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC' tabs on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried creating
a new mail profile and then changing the default folder as suggested by
yourself in the thread and also followed the steps given by 'Bham Sue' in her
posting in this thread. However, no matter what I do, when I get to the last
step - that is, going to the 'Contact Folder'/'Properties'/'Address Book'
tab, I am unable to check the box 'Show as Address Book' because it is greyed
out. Thanks so much for your assistance on this as this issue is giving me
more grey hair than I already have.

This is a long and old thread which contains many posts. Could you state
exactly what problem you are having and which steps you've used to correct
it? I can't decipher that information from your post, and we'd need to know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. This is my first time posting on a web community, so please
forgive
me if I am not using the right terminology. I am using Outlook 2007 and
have
exactly the same problem. I have read this and other group postings and
have
followed your suggestions, including using the 287563 article suggestions
and
creating a new Outlook profile as you suggest. I still cannot see my
contact
information as an address book. Perhaps (most probably) there is a step i
have omitted, and i would be very grateful if you can assist me. regards

1. Create a new Outlook profile (which will create a new, empty data file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address book.
A
support
person at Microsoft said I did not move my csv file and that was why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book visible,
can
I
still use the same information from the old profile for the new one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Russ Valentine [MVP-Outlook]]

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not, add
it.

--
Russ Valentine
[MVP-Outlook]

Hi Russ. The problem started when I migrated all my files from one PC to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but if I
go
to the 'Mail' view and click on the address book tab, there is nothing in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC' tabs on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested by
yourself in the thread and also followed the steps given by 'Bham Sue' in
her
posting in this thread. However, no matter what I do, when I get to the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address Book'
tab, I am unable to check the box 'Show as Address Book' because it is
greyed
out. Thanks so much for your assistance on this as this issue is giving
me
more grey hair than I already have.

This is a long and old thread which contains many posts. Could you state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. This is my first time posting on a web community, so please
forgive
me if I am not using the right terminology. I am using Outlook 2007
and
have
exactly the same problem. I have read this and other group postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot see my
contact
information as an address book. Perhaps (most probably) there is a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But
I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in
my
other
folder. I have 4 other (total of 5) email's set up as pop accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file"
....
should
this be done under the new profile or old? I assumed New..... Soooo
I
click
on that and it opens folders... microsoft... Outlook.... from
there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of
the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All
you
need
to do is open your old PST file in Outlook (File > Open > Outlook
data
file...), set it to be the default, then restart Outlook and close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address
book.
A
support
person at Microsoft said I did not move my csv file and that was
why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Peterfar]

Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address Book"
Type "MAP1". When I double-click on this, the window that then opens doesn't
show an address book.
I hope this helps.

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not, add
it.

--
Russ Valentine
[MVP-Outlook]

Hi Russ. The problem started when I migrated all my files from one PC to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but if I
go
to the 'Mail' view and click on the address book tab, there is nothing in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC' tabs on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested by
yourself in the thread and also followed the steps given by 'Bham Sue' in
her
posting in this thread. However, no matter what I do, when I get to the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address Book'
tab, I am unable to check the box 'Show as Address Book' because it is
greyed
out. Thanks so much for your assistance on this as this issue is giving
me
more grey hair than I already have.

This is a long and old thread which contains many posts. Could you state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so please
forgive
me if I am not using the right terminology. I am using Outlook 2007
and
have
exactly the same problem. I have read this and other group postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot see my
contact
information as an address book. Perhaps (most probably) there is a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But
I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in
my
other
folder. I have 4 other (total of 5) email's set up as pop accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file"
....
should
this be done under the new profile or old? I assumed New..... Soooo
I
click
on that and it opens folders... microsoft... Outlook.... from
there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of
the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All
you
need
to do is open your old PST file in Outlook (File > Open > Outlook
data
file...), set it to be the default, then restart Outlook and close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address
book.
A
support
person at Microsoft said I did not move my csv file and that was
why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.