Outlook 2007 address books unavailable

[Russ Valentine [MVP-Outlook]]

Something is inconsistent. If the Outlook Address Book Service exists in
your profile, then you will be able select "Show as email address book" in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]

Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address Book"
Type "MAP1". When I double-click on this, the window that then opens
doesn't
show an address book.
I hope this helps.

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not,
add
it.

--
Russ Valentine
[MVP-Outlook]

Hi Russ. The problem started when I migrated all my files from one PC
to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but if
I
go
to the 'Mail' view and click on the address book tab, there is nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC' tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested by
yourself in the thread and also followed the steps given by 'Bham Sue'
in
her
posting in this thread. However, no matter what I do, when I get to
the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because it is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could you
state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using Outlook 2007
and
have
exactly the same problem. I have read this and other group postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot see
my
contact
information as an address book. Perhaps (most probably) there is a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But
I'm a
little confused here.... I created a new user via the mail /
control
panel.
I used one of my current email addresses to do so. Which is also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer
cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file"
....
should
this be done under the new profile or old? I assumed New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook.... from
there
on
the
right side, i have a folder titled accounts and under that i have
9
other
files all titled outlook (1.2.3.4. etc...) they are all type
.pst.
I'm
not sure how they all got there, I'd assume from trying so many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each
of
the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you
create
your
new
profile, it will create a new, empty PST file as its default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address
book.
A
support
person at Microsoft said I did not move my csv file and that
was
why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I
delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the
new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove
the
Outlook
Address Book service and re-add it to repair the service.
All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007.
What a
bummer.

 

[Peterfar]

No. I used the windows file transfer facility initially to move data from
one PC to the other, but have not used it since.

Something is inconsistent. If the Outlook Address Book Service exists in
your profile, then you will be able select "Show as email address book" in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]

Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address Book"
Type "MAP1". When I double-click on this, the window that then opens
doesn't
show an address book.
I hope this helps.

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files from one PC
to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but if
I
go
to the 'Mail' view and click on the address book tab, there is nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC' tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested by
yourself in the thread and also followed the steps given by 'Bham Sue'
in
her
posting in this thread. However, no matter what I do, when I get to
the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because it is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could you
state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using Outlook 2007
and
have
exactly the same problem. I have read this and other group postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot see
my
contact
information as an address book. Perhaps (most probably) there is a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But
I'm a
little confused here.... I created a new user via the mail /
control
panel.
I used one of my current email addresses to do so. Which is also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer
cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file"
....
should
this be done under the new profile or old? I assumed New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook.... from
there
on
the
right side, i have a folder titled accounts and under that i have
9
other
files all titled outlook (1.2.3.4. etc...) they are all type
.pst.
I'm
not sure how they all got there, I'd assume from trying so many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each
of
the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you
create
your
new
profile, it will create a new, empty PST file as its default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address
book.
A
support
person at Microsoft said I did not move my csv file and that
was
why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I
delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the
new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove
the
Outlook
Address Book service and re-add it to repair the service.
All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007.
What a
bummer.

 

[Russ Valentine [MVP-Outlook]]

Then you're doing something wrong. Provide precise steps.
--
Russ Valentine
[MVP-Outlook]

No. I used the windows file transfer facility initially to move data from
one PC to the other, but have not used it since.

Something is inconsistent. If the Outlook Address Book Service exists in
your profile, then you will be able select "Show as email address book"
in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]

Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address Book"
Type "MAP1". When I double-click on this, the window that then opens
doesn't
show an address book.
I hope this helps.

:

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files from one
PC
to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but
if
I
go
to the 'Mail' view and click on the address book tab, there is
nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC'
tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested
by
yourself in the thread and also followed the steps given by 'Bham
Sue'
in
her
posting in this thread. However, no matter what I do, when I get to
the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because it
is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could you
state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need
to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using Outlook
2007
and
have
exactly the same problem. I have read this and other group
postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot
see
my
contact
information as an address book. Perhaps (most probably) there is
a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which
I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work.
But
I'm a
little confused here.... I created a new user via the mail /
control
panel.
I used one of my current email addresses to do so. Which is
also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer
cable
initially, i'm not sure where / how to find the settings so
that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST
file"
....
should
this be done under the new profile or old? I assumed New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook....
from
there
on
the
right side, i have a folder titled accounts and under that i
have
9
other
files all titled outlook (1.2.3.4. etc...) they are all type
.pst.
I'm
not sure how they all got there, I'd assume from trying so
many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for
each
of
the
accounts as i had set up in the old profile. BUT.... There are
no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you
create
your
new
profile, it will create a new, empty PST file as its default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a month
to
figure
out
why
after getting my new machine with Vista & MS Office 2007
then
migrating
my
datafiles/setting from old machineto new one that the
Outlook
Address
Book
was grayed out and I could not link my contacts to my
address
book.
A
support
person at Microsoft said I did not move my csv file and
that
was
why
I
could
not get my address book to work even through I could see
the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I
delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the
new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove
the
Outlook
Address Book service and re-add it to repair the
service.
All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007.
What a
bummer.

 

[Peterfar]

I tried following the entire sequence again - same result. Do you think I
should re-install Office 2007? Would I lose my contact information?

Then you're doing something wrong. Provide precise steps.
--
Russ Valentine
[MVP-Outlook]

No. I used the windows file transfer facility initially to move data from
one PC to the other, but have not used it since.

Something is inconsistent. If the Outlook Address Book Service exists in
your profile, then you will be able select "Show as email address book"
in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]
Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address Book"
Type "MAP1". When I double-click on this, the window that then opens
doesn't
show an address book.
I hope this helps.

:

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files from one
PC
to
another using the Windows Vista file transfer facility. is that my
contact
information does not appear in the Outlook address book i.e. All my
contact
information is up to date and available in the 'Contacts' view, but
if
I
go
to the 'Mail' view and click on the address book tab, there is
nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC'
tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have tried
creating
a new mail profile and then changing the default folder as suggested
by
yourself in the thread and also followed the steps given by 'Bham
Sue'
in
her
posting in this thread. However, no matter what I do, when I get to
the
last
step - that is, going to the 'Contact Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because it
is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could you
state
exactly what problem you are having and which steps you've used to
correct
it? I can't decipher that information from your post, and we'd need
to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using Outlook
2007
and
have
exactly the same problem. I have read this and other group
postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot
see
my
contact
information as an address book. Perhaps (most probably) there is
a
step i
have omitted, and i would be very grateful if you can assist me.
regards

:

1. Create a new Outlook profile (which will create a new, empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which
I
assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work.
But
I'm a
little confused here.... I created a new user via the mail /
control
panel.
I used one of my current email addresses to do so. Which is
also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book not
showing
the
contacts. Since i imported everything via the data transfer
cable
initially, i'm not sure where / how to find the settings so
that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST
file"
....
should
this be done under the new profile or old? I assumed New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook....
from
there
on
the
right side, i have a folder titled accounts and under that i
have
9
other
files all titled outlook (1.2.3.4. etc...) they are all type
.pst.
I'm
not sure how they all got there, I'd assume from trying so
many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for
each
of
the
accounts as i had set up in the old profile. BUT.... There are
no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you
create
your
new
profile, it will create a new, empty PST file as its default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a month
to
figure
out
why
after getting my new machine with Vista & MS Office 2007
then
migrating
my
datafiles/setting from old machineto new one that the
Outlook
Address
Book
was grayed out and I could not link my contacts to my
address
book.
A
support
person at Microsoft said I did not move my csv file and
that
was
why
I
could
not get my address book to work even through I could see
the
contacts
in
my
contact list. It did not make sense to me so I started web
research
on
this
issue and finally cam on your answer. My question is if I
delete
the
current
profile and add a new one to make the Outlook Address Book
visible,
can
I
still use the same information from the old profile for the
new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.

 

[Russ Valentine [MVP-Outlook]]

Reinstalling never helps. Stating the precise steps you are using would help
us see what you might be doing wrong.
--
Russ Valentine
[MVP-Outlook]

I tried following the entire sequence again - same result. Do you think I
should re-install Office 2007? Would I lose my contact information?

Then you're doing something wrong. Provide precise steps.
--
Russ Valentine
[MVP-Outlook]

No. I used the windows file transfer facility initially to move data
from
one PC to the other, but have not used it since.

:

Something is inconsistent. If the Outlook Address Book Service exists
in
your profile, then you will be able select "Show as email address
book"
in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows
Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]
Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address
Book"
Type "MAP1". When I double-click on this, the window that then
opens
doesn't
show an address book.
I hope this helps.

:

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If
not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files from
one
PC
to
another using the Windows Vista file transfer facility. is that
my
contact
information does not appear in the Outlook address book i.e. All
my
contact
information is up to date and available in the 'Contacts' view,
but
if
I
go
to the 'Mail' view and click on the address book tab, there is
nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC'
tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have
tried
creating
a new mail profile and then changing the default folder as
suggested
by
yourself in the thread and also followed the steps given by 'Bham
Sue'
in
her
posting in this thread. However, no matter what I do, when I get
to
the
last
step - that is, going to the 'Contact
Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because
it
is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could
you
state
exactly what problem you are having and which steps you've used
to
correct
it? I can't decipher that information from your post, and we'd
need
to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using
Outlook
2007
and
have
exactly the same problem. I have read this and other group
postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot
see
my
contact
information as an address book. Perhaps (most probably) there
is
a
step i
have omitted, and i would be very grateful if you can assist
me.
regards

:

1. Create a new Outlook profile (which will create a new,
empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile
(which
I
assume
is
what you meant when you said you "used one of my current
email
addresses").
3. Open your previous Outlook data file in Outlook and set it
as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by
default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email
address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
message
I have had this same problem since i switched computers back
in
December.
I
think I'm just about to the point where it may actually
work.
But
I'm a
little confused here.... I created a new user via the mail
/
control
panel.
I used one of my current email addresses to do so. Which
is
also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book
not
showing
the
contacts. Since i imported everything via the data
transfer
cable
initially, i'm not sure where / how to find the settings so
that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST
file"
....
should
this be done under the new profile or old? I assumed
New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook....
from
there
on
the
right side, i have a folder titled accounts and under that
i
have
9
other
files all titled outlook (1.2.3.4. etc...) they are all
type
.pst.
I'm
not sure how they all got there, I'd assume from trying so
many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for
each
of
the
accounts as i had set up in the old profile. BUT.... There
are
no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When
you
create
your
new
profile, it will create a new, empty PST file as its
default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook
and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a
month
to
figure
out
why
after getting my new machine with Vista & MS Office 2007
then
migrating
my
datafiles/setting from old machineto new one that the
Outlook
Address
Book
was grayed out and I could not link my contacts to my
address
book.
A
support
person at Microsoft said I did not move my csv file and
that
was
why
I
could
not get my address book to work even through I could see
the
contacts
in
my
contact list. It did not make sense to me so I started
web
research
on
this
issue and finally cam on your answer. My question is if
I
delete
the
current
profile and add a new one to make the Outlook Address
Book
visible,
can
I
still use the same information from the old profile for
the
new
one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]
message
Russ Valentine [MVP-Outlook] <[email protected]>
wrote:

 

[Peterfar]

Ok, thanks. I will be as concise as possible.

The problem: In Outlook 2007 'Contacts' view all my contacts are there and
are editable and synch with my Nokia phone. In 'Mail' view, if I click on
the address book icon in the top toolbar, the address book window opens.
However, there is nothing in the small window under the 'address book'
heading. If I search for a contact, a window opens with the message "Search
cannot be completed. You must have an address list to search in. If you
don't have an address list, please contact your Microsoft Exchange
Administrator"

If go to 'Contact>Properties>Outlook Address Book, the name 'Contacts'
appears in the small window under 'Name of Address Book' but it is greyed
out. So is the 'Show This Folder as an E-mail Address Book' check box, which
is empty.

Steps taken to fix the problem:

Closed Outlook 2007 programme.
Opened 'Control Panel>Mail>Profiles>Show Profiles - Only profile shown is
Outlook
Added Outlook 2007 (new profile name)
Followed the process to set up e-mail account for this profiile and then
checked the 'Always use this Profile' option and selected Outlook 2007 as the
profile to be used.
Opened Outlook 2007 Programme.
Opened "File>Data File Management>Data Files. There are now three files in
this window - Archive.pst, Outlook.pst (these were there before) also and
Outlook1.pst(new default file).
Changed the default to Outlook.pst.
Closed this window.

In 'Mail' view, if I click on the address book icon in the top toolbar, the
address book window opens. However, there is again nothing in the small
window under the 'address book' heading. If I search for a contact, a window
opens with the message "Search cannot be completed. You must have an address
list to search in. If you don't have an address list, please contact your
Microsoft Exchange Administrator".

In 'Contact>Properties>Outlook Address Book, the name 'Contacts' appears in
the small window under 'Name of Address Book' but it is again greyed out. So
is the 'Show This Folder as an E-mail Address Book' check box, which is empty.

Closed Outlook 2007 programme and re-opened, but with same result.
Shutdown and re-started the computer, but with same result.

I hope this helps you to find what I might be doing wrong. Thanks.

Reinstalling never helps. Stating the precise steps you are using would help
us see what you might be doing wrong.
--
Russ Valentine
[MVP-Outlook]

I tried following the entire sequence again - same result. Do you think I
should re-install Office 2007? Would I lose my contact information?

Then you're doing something wrong. Provide precise steps.
--
Russ Valentine
[MVP-Outlook]
No. I used the windows file transfer facility initially to move data
from
one PC to the other, but have not used it since.

:

Something is inconsistent. If the Outlook Address Book Service exists
in
your profile, then you will be able select "Show as email address
book"
in
the Properties of your Contacts Folders, unless you somehow managed to
corrupt this profile as well. You're not still trying to use Windows
Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]
Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address
Book"
Type "MAP1". When I double-click on this, the window that then
opens
doesn't
show an address book.
I hope this helps.

:

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should. If
not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files from
one
PC
to
another using the Windows Vista file transfer facility. is that
my
contact
information does not appear in the Outlook address book i.e. All
my
contact
information is up to date and available in the 'Contacts' view,
but
if
I
go
to the 'Mail' view and click on the address book tab, there is
nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or 'BCC'
tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have
tried
creating
a new mail profile and then changing the default folder as
suggested
by
yourself in the thread and also followed the steps given by 'Bham
Sue'
in
her
posting in this thread. However, no matter what I do, when I get
to
the
last
step - that is, going to the 'Contact
Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book' because
it
is
greyed
out. Thanks so much for your assistance on this as this issue is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts. Could
you
state
exactly what problem you are having and which steps you've used
to
correct
it? I can't decipher that information from your post, and we'd
need
to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. This is my first time posting on a web community, so
please
forgive
me if I am not using the right terminology. I am using
Outlook
2007
and
have
exactly the same problem. I have read this and other group
postings
and
have
followed your suggestions, including using the 287563 article
suggestions
and
creating a new Outlook profile as you suggest. I still cannot
see
my
contact
information as an address book. Perhaps (most probably) there
is
a
step i
have omitted, and i would be very grateful if you can assist
me.
regards

:

1. Create a new Outlook profile (which will create a new,
empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile
(which
I
assume
is
what you meant when you said you "used one of my current
email
addresses").
3. Open your previous Outlook data file in Outlook and set it
as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by
default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email
address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
message
I have had this same problem since i switched computers back
in
December.
I
think I'm just about to the point where it may actually
work.
But
I'm a
little confused here.... I created a new user via the mail
/
control
panel.
I used one of my current email addresses to do so. Which
is
also
in
my
other
folder. I have 4 other (total of 5) email's set up as pop
accounts
in
the
old profile. Which worked fine except for the address book
not
showing
the
contacts. Since i imported everything via the data
transfer
cable
initially, i'm not sure where / how to find the settings so
that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST
file"
....
should
this be done under the new profile or old? I assumed
New.....
Soooo
I
click
on that and it opens folders... microsoft... Outlook....
from
there
on
the
right side, i have a folder titled accounts and under that
i
have
9
other
files all titled outlook (1.2.3.4. etc...) they are all
type
.pst.
I'm
not sure how they all got there, I'd assume from trying so
many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for
each
of
the
accounts as i had set up in the old profile. BUT.... There
are
no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When
you
create
your
new
profile, it will create a new, empty PST file as its
default.
All
you
need
to do is open your old PST file in Outlook (File > Open >
Outlook
data
file...), set it to be the default, then restart Outlook
and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
message
Thank you for this posting! I have been trying for a
month
to

 

[Russ Valentine [MVP-Outlook]]

You haven't created a new profile correctly. You are simply modifying your
old, corrupt profile. A new profile will only contain one PST file-- a new,
empty file that will be the default. If you want to use a previous file, you
must let Outlook create its new file, then open your old file in Outlook and
set it as the default. Then restart Outlook and enable your Contacts Folder
as an email address book in its
Give your new profile a unique name that does not contain the word "Outlook"
so you will have an all new profile.
--
Russ Valentine
[MVP-Outlook]

Ok, thanks. I will be as concise as possible.

The problem: In Outlook 2007 'Contacts' view all my contacts are there
and
are editable and synch with my Nokia phone. In 'Mail' view, if I click on
the address book icon in the top toolbar, the address book window opens.
However, there is nothing in the small window under the 'address book'
heading. If I search for a contact, a window opens with the message
"Search
cannot be completed. You must have an address list to search in. If you
don't have an address list, please contact your Microsoft Exchange
Administrator"

If go to 'Contact>Properties>Outlook Address Book, the name 'Contacts'
appears in the small window under 'Name of Address Book' but it is greyed
out. So is the 'Show This Folder as an E-mail Address Book' check box,
which
is empty.

Steps taken to fix the problem:

Closed Outlook 2007 programme.
Opened 'Control Panel>Mail>Profiles>Show Profiles - Only profile shown is
Outlook
Added Outlook 2007 (new profile name)
Followed the process to set up e-mail account for this profiile and then
checked the 'Always use this Profile' option and selected Outlook 2007 as
the
profile to be used.
Opened Outlook 2007 Programme.
Opened "File>Data File Management>Data Files. There are now three files
in
this window - Archive.pst, Outlook.pst (these were there before) also and
Outlook1.pst(new default file).
Changed the default to Outlook.pst.
Closed this window.

In 'Mail' view, if I click on the address book icon in the top toolbar,
the
address book window opens. However, there is again nothing in the small
window under the 'address book' heading. If I search for a contact, a
window
opens with the message "Search cannot be completed. You must have an
address
list to search in. If you don't have an address list, please contact your
Microsoft Exchange Administrator".

In 'Contact>Properties>Outlook Address Book, the name 'Contacts' appears
in
the small window under 'Name of Address Book' but it is again greyed out.
So
is the 'Show This Folder as an E-mail Address Book' check box, which is
empty.

Closed Outlook 2007 programme and re-opened, but with same result.
Shutdown and re-started the computer, but with same result.

I hope this helps you to find what I might be doing wrong. Thanks.

Reinstalling never helps. Stating the precise steps you are using would
help
us see what you might be doing wrong.
--
Russ Valentine
[MVP-Outlook]

I tried following the entire sequence again - same result. Do you think
I
should re-install Office 2007? Would I lose my contact information?

:

Then you're doing something wrong. Provide precise steps.
--
Russ Valentine
[MVP-Outlook]
No. I used the windows file transfer facility initially to move
data
from
one PC to the other, but have not used it since.

:

Something is inconsistent. If the Outlook Address Book Service
exists
in
your profile, then you will be able select "Show as email address
book"
in
the Properties of your Contacts Folders, unless you somehow managed
to
corrupt this profile as well. You're not still trying to use
Windows
Easy
Transfer, are you?

--
Russ Valentine
[MVP-Outlook]
Hi Russ.
Yes, I called the new profile Outlook 2007.
In Tools>Account Settings>Address Books there is "Outlook Address
Book"
Type "MAP1". When I double-click on this, the window that then
opens
doesn't
show an address book.
I hope this helps.

:

When you created a new profile, did you give it a unique name?
Look in Tools > Account Settings > Address Books
Does the Outlook Address Book Service appear there? It should.
If
not,
add
it.

--
Russ Valentine
[MVP-Outlook]
Hi Russ. The problem started when I migrated all my files
from
one
PC
to
another using the Windows Vista file transfer facility. is
that
my
contact
information does not appear in the Outlook address book i.e.
All
my
contact
information is up to date and available in the 'Contacts'
view,
but
if
I
go
to the 'Mail' view and click on the address book tab, there is
nothing
in
the
address book. Likewise, if I click on the 'To' or 'CC' or
'BCC'
tabs
on a
new mail message, it does not bring up any names.
I have followed this whole thread as far as possible and have
tried
creating
a new mail profile and then changing the default folder as
suggested
by
yourself in the thread and also followed the steps given by
'Bham
Sue'
in
her
posting in this thread. However, no matter what I do, when I
get
to
the
last
step - that is, going to the 'Contact
Folder'/'Properties'/'Address
Book'
tab, I am unable to check the box 'Show as Address Book'
because
it
is
greyed
out. Thanks so much for your assistance on this as this issue
is
giving
me
more grey hair than I already have.

:

This is a long and old thread which contains many posts.
Could
you
state
exactly what problem you are having and which steps you've
used
to
correct
it? I can't decipher that information from your post, and
we'd
need
to
know
that to tell if you're doing anything wrong.
--
Russ Valentine
[MVP-Outlook]
message
Hi Russ. This is my first time posting on a web community,
so
please
forgive
me if I am not using the right terminology. I am using
Outlook
2007
and
have
exactly the same problem. I have read this and other group
postings
and
have
followed your suggestions, including using the 287563
article
suggestions
and
creating a new Outlook profile as you suggest. I still
cannot
see
my
contact
information as an address book. Perhaps (most probably)
there
is
a
step i
have omitted, and i would be very grateful if you can
assist
me.
regards

:

1. Create a new Outlook profile (which will create a new,
empty
data
file
as
its default).
2. Add whatever email _accounts_ you want to that profile
(which
I
assume
is
what you meant when you said you "used one of my current
email
addresses").
3. Open your previous Outlook data file in Outlook and set
it
as
your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by
default
when
you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email
address
book
in
its
properties.

--
Russ Valentine
[MVP-Outlook]
message
I have had this same problem since i switched computers
back
in
December.
I
think I'm just about to the point where it may actually
work.
But
I'm a
little confused here.... I created a new user via the
mail
/
control
panel.
I used one of my current email addresses to do so.
Which
is
also
in
my
other
folder. I have 4 other (total of 5) email's set up as
pop
accounts
in
the
old profile. Which worked fine except for the address
book
not
showing
the
contacts. Since i imported everything via the data
transfer
cable
initially, i'm not sure where / how to find the settings
so
that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old
PST
file"
....
should
this be done under the new profile or old? I assumed
New.....
Soooo
I
click
on that and it opens folders... microsoft...
Outlook....
from
there
on
the
right side, i have a folder titled accounts and under
that
i
have
9
other
files all titled outlook (1.2.3.4. etc...) they are all
type
.pst.
I'm
not sure how they all got there, I'd assume from trying
so
many
darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders
for
each
of
the
accounts as i had set up in the old profile. BUT....
There
are
no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file.
When
you
create
your
new
profile, it will create a new, empty PST file as its
default.
All
you
need
to do is open your old PST file in Outlook (File > Open

Outlook
data
file...), set it to be the default, then restart
Outlook
and
close
new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
in
message
Thank you for this posting! I have been trying for a
month
to

 

[Christine Kent]

Can someone please start these instructions from scratch.

I have read through all of this and read through the MS support materials on
this, and I still don't have an address book. I still get the "show this
folder as an email address book" greyed out despite having done everythign I
think I have been told to do.

If someone has succeeded could they please write idiot proof step by step
instructions and take nothing for granted. I'm afraid the previous MVP
instructions are too obscure for me to be sure I have followed them.

1. Create a new Outlook profile (which will create a new, empty data file as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume is
what you meant when you said you "used one of my current email addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in its
properties.

--
Russ Valentine
[MVP-Outlook]

I have had this same problem since i switched computers back in December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there on
the
right side, i have a folder titled accounts and under that i have 9 other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no accounts
showing in the list except for the new one.

This is driving me crazy!!

Of course. Only you should never import a PST file. When you create your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to figure
out
why
after getting my new machine with Vista & MS Office 2007 then migrating
my
datafiles/setting from old machineto new one that the Outlook Address
Book
was grayed out and I could not link my contacts to my address book. A
support
person at Microsoft said I did not move my csv file and that was why I
could
not get my address book to work even through I could see the contacts
in
my
contact list. It did not make sense to me so I started web research on
this
issue and finally cam on your answer. My question is if I delete the
current
profile and add a new one to make the Outlook Address Book visible, can
I
still use the same information from the old profile for the new one and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the Outlook
Address Book service and re-add it to repair the service. All you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Russ Valentine [MVP-Outlook]]

Can't make it any clearer than that. You'll have to tell us what you don't
understand. We can't read your mind.
--
Russ Valentine
[MVP-Outlook]

Can someone please start these instructions from scratch.

I have read through all of this and read through the MS support materials
on
this, and I still don't have an address book. I still get the "show this
folder as an email address book" greyed out despite having done everythign
I
think I have been told to do.

If someone has succeeded could they please write idiot proof step by step
instructions and take nothing for granted. I'm afraid the previous MVP
instructions are too obscure for me to be sure I have followed them.

1. Create a new Outlook profile (which will create a new, empty data file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in
its
properties.

--
Russ Valentine
[MVP-Outlook]

I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address book.
A
support
person at Microsoft said I did not move my csv file and that was why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book visible,
can
I
still use the same information from the old profile for the new one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.

 

[Peterfar]

Thank you very much Russ. My problem is now resolved. As you said, I wasn't
creating a new profile, but merely modifying the old one. Thanks again for
your help and patience.

Can't make it any clearer than that. You'll have to tell us what you don't
understand. We can't read your mind.
--
Russ Valentine
[MVP-Outlook]

Can someone please start these instructions from scratch.

I have read through all of this and read through the MS support materials
on
this, and I still don't have an address book. I still get the "show this
folder as an email address book" greyed out despite having done everythign
I
think I have been told to do.

If someone has succeeded could they please write idiot proof step by step
instructions and take nothing for granted. I'm afraid the previous MVP
instructions are too obscure for me to be sure I have followed them.

1. Create a new Outlook profile (which will create a new, empty data file
as
its default).
2. Add whatever email _accounts_ you want to that profile (which I assume
is
what you meant when you said you "used one of my current email
addresses").
3. Open your previous Outlook data file in Outlook and set it as your
default.
4. Restart Outlook.
5. Close the new, empty data file the Outlook created by default when you
created the new profile.
6. Make sure your Contacts Folder is enabled as an email address book in
its
properties.

--
Russ Valentine
[MVP-Outlook]
I have had this same problem since i switched computers back in
December.
I
think I'm just about to the point where it may actually work. But I'm a
little confused here.... I created a new user via the mail / control
panel.
I used one of my current email addresses to do so. Which is also in my
other
folder. I have 4 other (total of 5) email's set up as pop accounts in
the
old profile. Which worked fine except for the address book not showing
the
contacts. Since i imported everything via the data transfer cable
initially, i'm not sure where / how to find the settings so that
everything
will transfer to the new profile account.
If I do as stated from this last post, "open your old PST file" ....
should
this be done under the new profile or old? I assumed New..... Soooo I
click
on that and it opens folders... microsoft... Outlook.... from there
on
the
right side, i have a folder titled accounts and under that i have 9
other
files all titled outlook (1.2.3.4. etc...) they are all type .pst.
I'm
not sure how they all got there, I'd assume from trying so many darn
times
to
create the new profile to merge as I've read before.
I click on one and ok... I can now open my sub folders for each of the
accounts as i had set up in the old profile. BUT.... There are no
accounts
showing in the list except for the new one.

This is driving me crazy!!

:

Of course. Only you should never import a PST file. When you create
your
new
profile, it will create a new, empty PST file as its default. All you
need
to do is open your old PST file in Outlook (File > Open > Outlook data
file...), set it to be the default, then restart Outlook and close new
empty
PST file.
--
Russ Valentine
[MVP-Outlook]
Thank you for this posting! I have been trying for a month to
figure
out
why
after getting my new machine with Vista & MS Office 2007 then
migrating
my
datafiles/setting from old machineto new one that the Outlook
Address
Book
was grayed out and I could not link my contacts to my address book.
A
support
person at Microsoft said I did not move my csv file and that was why
I
could
not get my address book to work even through I could see the
contacts
in
my
contact list. It did not make sense to me so I started web research
on
this
issue and finally cam on your answer. My question is if I delete
the
current
profile and add a new one to make the Outlook Address Book visible,
can
I
still use the same information from the old profile for the new one
and
import my old pst file?

:

Yeah. We were thrilled to discover that one.
--
Russ Valentine
[MVP-Outlook]

There's a bug in Outlook 2007. You can no longer remove the
Outlook
Address Book service and re-add it to repair the service. All
you
can
do is create a new profile.

I haven't explicitly tried that in my copy of OL 2007. What a
bummer.