outlook 2007 has stopped working

[An7z]

Everything was working fine for a few days but now everytime I log on to
Outlook it stops working and closes. As far as I can see, I dont have
Cloudmark, so that's not the issue. I cant open in safe mode without the same
thing happening either. Running Office Enterprise on Vista Home Premium.
event viewer info:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Outlook" />
<EventID Qualifiers="49152">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-15T22:56:07.000Z" />
<EventRecordID>27411</EventRecordID>
<Channel>Application</Channel>
<Computer>Home</Computer>
<Security />
</System>
- <EventData>
<Data>0x8007043c</Data>
</EventData>
</Event>
any ideas?

 

[Brian Tillman]

Everything was working fine for a few days but now everytime I log on
to Outlook it stops working and closes. As far as I can see, I dont
have Cloudmark, so that's not the issue. I cant open in safe mode
without the same thing happening either. Running Office Enterprise on
Vista Home Premium. event viewer info:
- <Event
xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Outlook" />
<EventID Qualifiers="49152">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-15T22:56:07.000Z" />
<EventRecordID>27411</EventRecordID>
<Channel>Application</Channel>
<Computer>Home</Computer>
<Security />
</System>
- <EventData>
<Data>0x8007043c</Data>
</EventData>
</Event>
any ideas?

That error means "ERROR_NOT_SAFEBOOT_SERVICE", which means you need a
service not available in Safe Mode. I don't believe that is indictive of
your problem. Does anything get logged in the Event Log when not in safe
mode?

 

[An7z]

That error means "ERROR_NOT_SAFEBOOT_SERVICE", which means you need a
service not available in Safe Mode. I don't believe that is indictive of
your problem. Does anything get logged in the Event Log when not in safe
mode?

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-11-21T16:00:48.000Z

EventRecordID 29385

Channel Application

Computer Home

Security


- EventData

OUTLOOK.EXE
12.0.6023.5000
46574050
pstprx32.dll
12.0.4518.1014
4541800d
c0000005
0003dd6a
1380
01c82c57a954ccb0

does this help at all? Many thanks for your help!

 

[Brian Tillman]

Just tried again and the latest report is:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2007-11-21T16:00:48.000Z
EventRecordID 29385
Channel Application
Computer Home
Security
- EventData
OUTLOOK.EXE
12.0.6023.5000
46574050
pstprx32.dll
12.0.4518.1014
4541800d
c0000005
0003dd6a
1380
01c82c57a954ccb0

does this help at all? Many thanks for your help!

The pstprx32.dll file indicates an issue with the Personal Folders service.
Were this to happen to me, I'd create a new mail profile and see if that
addresses the issue.
http://www.howto-outlook.com/faq/newprofile.htm

 

[An7z]

Thanks Brian, this seems to have worked! Your help is much appreciated!

Just tried again and the latest report is:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2007-11-21T16:00:48.000Z
EventRecordID 29385
Channel Application
Computer Home
Security
- EventData
OUTLOOK.EXE
12.0.6023.5000
46574050
pstprx32.dll
12.0.4518.1014
4541800d
c0000005
0003dd6a
1380
01c82c57a954ccb0

does this help at all? Many thanks for your help!

The pstprx32.dll file indicates an issue with the Personal Folders service.
Were this to happen to me, I'd create a new mail profile and see if that
addresses the issue.
http://www.howto-outlook.com/faq/newprofile.htm