Where does the information workflow start? With an unformatted e-mail
(meaning a letter sent by the new client and not by a webform or template)
or within a database? If within a database or by hand adding the client into
the database you can start the workflow with a trigger on the creation of a
new record. Either way; Outlook isn't involved in this except from the
sending part but just could be any MAPI complient mailclient.
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Roady
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