Outlook deleting mail from server, not downloading.

[Erna Jensen]

Hi

I have a problem with outlook express 6, that it downloads a list of
messages on the SMTP server, then it stops as normal, but
- it does not tell how many messages there are/were
- it does not download any messages
- it deletes the messages off the server
- it does not play any sound or show any sign, that it has downloaded
anything
- it does not show any error or anything.

Why this?

Everything else seems to work.

Would it be possible to update outlook ex by the internet, there is
"windows.update", but is there such a thing for outlook express?

BR
Sonnich

 

[Erna Jensen]

Thanks, I have done that

Outlook Express is part of Internet Explorer. Your best bet for expert
advice
is to ask in the Outlook Express newsgroup, since this one is for
Microsoft
Outlook which is part of Microsoft Office.

http://www.microsoft.com/windows/ie...inetexplorer.ie6_outlookexpress&lang=en&cr=US

 

[Patrick Keenan]

Hi

I have a problem with outlook express 6, that it downloads a list of
messages on the SMTP server, then it stops as normal, but
- it does not tell how many messages there are/were
- it does not download any messages
- it deletes the messages off the server
- it does not play any sound or show any sign, that it has downloaded
anything
- it does not show any error or anything.

Why this?

Try turning on logging and see what the conversation with the mail server
looks like.

I will comment that when I have seen this kind of behaviour, it's been due
to an anti-virus program permanently deleting mail as soon as it arrived.

Everything else seems to work.

Would it be possible to update outlook ex by the internet, there is
"windows.update", but is there such a thing for outlook express?

OE updates are covered in Windows Updates.

HTH
-pk