K
Kelly
We no longer will be able to have a seperate Helpdesk
account and so when our users sit at the delpdesk they
must add the Helpdesk mailbox and send and receive emails
for the helpdesk.
My question is that when they receive a problem and
respond back to the user, a copy of the Sent email is put
in their personal Sent Folder.. I cannot figure out a way
to put it in the Helpdesk's Sent folder. Any suggestions
account and so when our users sit at the delpdesk they
must add the Helpdesk mailbox and send and receive emails
for the helpdesk.
My question is that when they receive a problem and
respond back to the user, a copy of the Sent email is put
in their personal Sent Folder.. I cannot figure out a way
to put it in the Helpdesk's Sent folder. Any suggestions