Outlook doesn't load completely

[Joe]

I have been successfully running outlook for email since
installing XP Pro a couple weeks ago. All of the sudden
3 nights ago when I tried to load Outlook from my desktop
icon, it would partially load then hang up. It told me I
had to run Front Page from SAFE mode. Didn't work.

However, when I use MS messenger and select check email,
Outlook loads fine. Why can I not load outlook from My
desktop or "All Programs" selections?

Can anyone help?

 

[Jocelyn Fiorello [MVP - Outlook]]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: Since you're using Windows XP, you'll need to search in hidden and
system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

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