Outlook doesn't show previous e-mail addresses used

[Admin.Matthew]

Do you know how Outlook will show you an e-mail by just typing a few
letters because you have sent to that e-mail address before? We have a
user where all of a sudden it is not doing that anymore. Is there an
easy way to get it working again without having to do all the addresses
manually again?

 

[Francine Otterson]

Are you saying a list comes up but is blank or that the option is not there
at all. Check to see if that function was turned off under Tools -
Options - Email Options - Advanced Options. Make sure the auto-name is
checked.

If they were deleted from the registry I am not sure if they can be
re-created.

 

[Admin.Matthew]

Thanks for the reply Francine. I checked and the option is turned on.
It looks like the information some how got lost from the registry.
Thanks again though for helping out.

 

[Brian Tillman]

Do you know how Outlook will show you an e-mail by just typing a few
letters because you have sent to that e-mail address before? We have a
user where all of a sudden it is not doing that anymore. Is there an
easy way to get it working again without having to do all the
addresses manually again?

Ususally a sign that the connection between the autocompletion cache and the
mail profile has been damaged. Try creating a new mail profile and, with
Outlook closed, rename the NK2 file to match the name of the profile and see
if that helps.