outlook folders don't populate with new messages

[bill]

I have several users that their inbox does not populate
with new messages until they click on another folder. For
instance. I have outlook set to send/receive every one
minute. And every minute I see at the bottom in the
status bar, send/receive etc. but no new messages are in
my inbox. I can watch indefinitely and no new messages
are in my inbox. However, if I click on contacts, or any
other folder, the inbox suddenly populates with all the
new messages. i am using outlook xp on a windows active
directory domain. many users have the same problem, but
many users don't have the problem at all. any ideas?

 

[Milly Staples [MVP - Outlook]]

OL2002: You Cannot Receive New E-mail Notifications in Environments That Use
the Network Address Translation
http://support.microsoft.com/default.aspx?scid=kb;en-us;305572&Product=ol2002

Or, depending on your platform (which you did not state):

Windows XP-Based Clients Do Not Receive "New Mail" Notification Messages
After You Install Service Pack 1
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052&Product=ol2002


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, bill asked:

| I have several users that their inbox does not populate
| with new messages until they click on another folder. For
| instance. I have outlook set to send/receive every one
| minute. And every minute I see at the bottom in the
| status bar, send/receive etc. but no new messages are in
| my inbox. I can watch indefinitely and no new messages
| are in my inbox. However, if I click on contacts, or any
| other folder, the inbox suddenly populates with all the
| new messages. i am using outlook xp on a windows active
| directory domain. many users have the same problem, but
| many users don't have the problem at all. any ideas?

 

[Bill]

It's an XP environment and the change to ISA Server did
the trick. Thanks.