Outlook hangs on send/receive

[Jennifer A. Ray]

Hi there!

I've recently set up a new laptop and have had issues using Outlook 2007 on
it. I wondered if any of you had experienced the same issues and had a
resolution for it.

Environment:
Windows Vista Home Premium SP1 64-bit
Outlook 2007 SP1 (build 12.0.6316.5000)
POP3/SMTP email account (various services, including Comcast, Yahoo, IXWeb,
and Gmail)

Problem Detail:
I can set up the email accounts successfully and can send/receive, but the
procedure hangs when it is almost complete and does not download new email
until I end the Outlook process and launch Outlook again.

Resolution Attempts:
1. I tested this with a single email account, a new Outlook profile, and
a new, empty PST file to ensure that the profile or the pst were not
corrupt. This test also ruled out the idea that the issue is caused by a
large PST file.

2. I have run a repair on Outlook to correct any possible issues with the
installation.

3. I have rebooted the PC.

Thanks to anyone who may have an idea on this!

 

[Jennifer A. Ray]

Some additional info:

I have the polling interval for the various accounts set at a minimum of 15
minutes, and some at 60 minutes. The profile I set up with the single
account in it was set to 15 minutes.

I have set up a new send/receive group in the hope that it would correct the
issue, but it didn't have any effect on the problem.

 

[Brian Tillman [MVP - Outlook]]

Problem Detail:
I can set up the email accounts successfully and can send/receive, but the
procedure hangs when it is almost complete and does not download new email
until I end the Outlook process and launch Outlook again.

Try starting Outlook in safe mode and see ifr that changes things. Press
Windowskey-R (if your keyboard has the Windows logo key) and enter
"outlook.exe /safe" in the Open field. Be sure to not include the quotes,
but do include the space.

 

[Jennifer A. Ray]

Thanks, Brian!

Great idea to test Outlook in safe mode - I had not tried that yet. I just
did, and the problem persists even with Outlook in safe mode.

P.S. Windows key + R is one of my favorite shortcuts.

 

[Brian Tillman [MVP - Outlook]]

Great idea to test Outlook in safe mode - I had not tried that yet. I
just did, and the problem persists even with Outlook in safe mode.

Hmm... Did you try diagnostic logging to see what's happening during a
send/receive?
http://support.microsoft.com/kb/300479

 

[Jennifer A. Ray]

No, I haven't, but I will. Thanks for the tip! I'll let you know what
happens.

FYI, and update on some other things I've attempted so far today:

I uninstalled Norton completely. With no antivirus running on the system,
the issue still occurs.

I booted Windows into safe mode with networking and the issue still occurs.

 

[Jennifer A. Ray]

I haven't run the diag yet, but wanted to post another update. I had
previously uninstalled Norton using the Windows uninstaller and found an
article this afternoon that suggested that leaves remnants of Norton behind,
so I have since run Norton's removal tool and the problem still exists.