Outlook locks up on forward or reply when using word as mail editor

[carlos]

We have a user using Outlook 2002 connected to a local
Exchange 2000 server. When the user forwards or replies
to an item in the inbox, and the mail editor is set to
use Word, Outlook locks up. Using Outlook as the editor
and all is fine.

Please advise...

 

[Diane Poremsky [MVP]]

close word, rename normal.dot and see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Guest]

Renaming the normal.dot file did not correct the issue.

Thanks!
Carlos

-----Original Message-----
close word, rename normal.dot and see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

We have a user using Outlook 2002 connected to a local
Exchange 2000 server. When the user forwards or replies
to an item in the inbox, and the mail editor is set to
use Word, Outlook locks up. Using Outlook as the editor
and all is fine.

Please advise...

.