Outlook locks up when NAV begins to scan "Outlook.srs."...??

[latenightsurfer2000]

I am using Outlook 2003 and have Norton Systemworks 2004 PRO installed.
Recently while I have Outlook open, a NAV window pops up stating that
"Microsoft Outlook is waiting for a virus scan of Outlook.srs." The choices
are "OK" and "CANCEL" which according to the NAV information, Canceling
should stop the scan. Instead, no matter what I choose or even if I choose
nothing, Outlook is hourglassed to the point of not responding leading me to
shut the application down; if I want a SHORT time to use Outlook, I must
reboot my system. I have read the Knowledgebase results (13 of them) and
eventually came to a reference to KB Article 823166 that speaks of virus
scanning and an Exchange Server (which I do NOT have). However, the article
mentions configuring NAV to exclude a folder - in my case I chose to exclude
the entire C:\documents and settings\user_name\application
data\Microsoft\Outlook. So far, no lock-ups, but I can not tell if my e-mail
is being scanned properly or not. If anyone is familiar with this issue or
has any suggestions, I'm begging for assistance. Thanks in advance, Steve -

 

[Milly Staples [MVP - Outlook]]

Never have Norton scan incoming or outgoing mail unless you want endless
headaches and duplicate emails.

The Outlook.srs is the send/receive settings and does not need to be
scanned. Turn all of mail scanning off in Norton.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| I am using Outlook 2003 and have Norton Systemworks 2004 PRO
| installed. Recently while I have Outlook open, a NAV window pops up
| stating that "Microsoft Outlook is waiting for a virus scan of
| Outlook.srs." The choices are "OK" and "CANCEL" which according to
| the NAV information, Canceling should stop the scan. Instead, no
| matter what I choose or even if I choose nothing, Outlook is
| hourglassed to the point of not responding leading me to shut the
| application down; if I want a SHORT time to use Outlook, I must
| reboot my system. I have read the Knowledgebase results (13 of them)
| and eventually came to a reference to KB Article 823166 that speaks
| of virus scanning and an Exchange Server (which I do NOT have).
| However, the article mentions configuring NAV to exclude a folder -
| in my case I chose to exclude the entire C:\documents and
| settings\user_name\application data\Microsoft\Outlook. So far, no
| lock-ups, but I can not tell if my e-mail is being scanned properly
| or not. If anyone is familiar with this issue or has any
| suggestions, I'm begging for assistance. Thanks in advance, Steve -