Outlook Process does not stop

[cjobes]

Hi all,

I have one user with WXP and Office2003 with an Outlook problem that I
haven't seen before. When the user closes Outlook, the Outlook.exe process
doesn't shut down. When the user tries to restart Outlook it opens up a
second process but nothing comes up.
I tried detect and repair but that didn't change anything. Has anyone seen
this problem?
Any advice would be very much appreciated.

Thanks,
Claus

 

[Milly Staples [MVP - Outlook]]

Reasons why Outlook remains TSR:

WinFax Pro version 10.0x
PDA in docking station
Activesync older version
Intellisync older version
COM add-ins
AV set to scan incoming/outgoing mail
Mail checker set to pop up notifications when Outlook is closed.
Franklin-Covey Plan Plus!


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After scratching one's head,
cjobes <[email protected]> asked this group:
| Hi all,
|
| I have one user with WXP and Office2003 with an Outlook problem that I
| haven't seen before. When the user closes Outlook, the Outlook.exe
| process doesn't shut down. When the user tries to restart Outlook it
| opens up a second process but nothing comes up.
| I tried detect and repair but that didn't change anything. Has anyone
| seen this problem?
| Any advice would be very much appreciated.
|
| Thanks,
| Claus

 

[cjobes]

Thanks for the answer. See my comments below.

Any other possibility you can think of?

Claus

"Milly Staples [MVP - Outlook]"

Reasons why Outlook remains TSR:

WinFax Pro version 10.0x Not present
PDA in docking station Not configured
Activesync older version Not configured
Intellisync older version Not configured
COM add-ins Like which one?
AV set to scan incoming/outgoing mail Is set to only incoming mail

and has
always been that way

Mail checker set to pop up notifications when Outlook is closed. Where

would that

be configured?

Franklin-Covey Plan Plus! Not present


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After scratching one's head,
cjobes <[email protected]> asked this group:
| Hi all,
|
| I have one user with WXP and Office2003 with an Outlook problem that I
| haven't seen before. When the user closes Outlook, the Outlook.exe
| process doesn't shut down. When the user tries to restart Outlook it
| opens up a second process but nothing comes up.
| I tried detect and repair but that didn't change anything. Has anyone
| seen this problem?
| Any advice would be very much appreciated.
|
| Thanks,
| Claus