outlook stops when scrolling the outlookadresbook

[Saskia]

The error occurs when making a new e-mail, open the contactsfolder by clicking
the "To" button. The first half of the contactslist is showing, but when I
try to scroll down, or typing the firsts letter of a name at the button of
the list, outlook generates an error message ("Outlook has generated errors
and will be closed down"). And that's is excactly happens: outlook closes
down.

There's no problem scrolling the contacts from the contactsfolder (so not
when you're making a new e-mail).
There's no problem when the mailbox is accessed on a different computer.
There's no problem before installing office sp3.

Using:
MS Exchange Server 2000
Windows 2000 fully updated
Ms Office 2000 fully uupdated.

Does any know how to solve this problem, other then not installing SP3?


Saskia

 

[Russ Valentine [MVP-Outlook]]

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

 

[Saskia]

I'm afraid I am one of those people :-(
Thanks anyway.

Saskia

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.


--
Russ Valentine
[MVP-Outlook]

The error occurs when making a new e-mail, open the contactsfolder by
clicking
the "To" button. The first half of the contactslist is showing, but when I
try to scroll down, or typing the firsts letter of a name at the button of
the list, outlook generates an error message ("Outlook has generated
errors
and will be closed down"). And that's is excactly happens: outlook closes
down.

There's no problem scrolling the contacts from the contactsfolder (so not
when you're making a new e-mail).
There's no problem when the mailbox is accessed on a different computer.
There's no problem before installing office sp3.

Using:
MS Exchange Server 2000
Windows 2000 fully updated
Ms Office 2000 fully uupdated.

Does any know how to solve this problem, other then not installing SP3?


Saskia

 

[Russ Valentine [MVP-Outlook]]

Do you have any idea what started this problem?
--
Russ Valentine
[MVP-Outlook]

I'm afraid I am one of those people :-(
Thanks anyway.

Saskia

This is a very common problem which Microsoft claims they cannot
reproduce
and therefore cannot solve. Anecdotal reports claim the following may
help:
1. Look for and correct a corrupt address in the Contacts displayed in
the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.


--
Russ Valentine
[MVP-Outlook]

The error occurs when making a new e-mail, open the contactsfolder by
clicking
the "To" button. The first half of the contactslist is showing, but
when I
try to scroll down, or typing the firsts letter of a name at the button
of
the list, outlook generates an error message ("Outlook has generated
errors
and will be closed down"). And that's is excactly happens: outlook
closes
down.

There's no problem scrolling the contacts from the contactsfolder (so
not
when you're making a new e-mail).
There's no problem when the mailbox is accessed on a different
computer.
There's no problem before installing office sp3.

Using:
MS Exchange Server 2000
Windows 2000 fully updated
Ms Office 2000 fully uupdated.

Does any know how to solve this problem, other then not installing SP3?


Saskia