On the sync error, as the non-cached mode doesn't have any sync errors I
went
back an enabled the cache and immediately had sync errors (just for the
Inbox), the specific text for the error is listed below, changed it back
of
course to allow new email to still come in:
15:06:09 Error synchronizing folder
15:06:09 [80010114-3EE-80010114-560]
15:06:09 Unknown Error.
15:06:09 Microsoft Exchange Server Information Store
15:06:09 For more information on this failure, click the URL below:
15:06:09
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80010114-3ee-80010114-560
On our SP level; we've installed the rollup SP3 (MS note# 813840) whcih
actually calls itself SP4 under the installed programs logs on the server.
As
it does seem we'll have a problem going enabled the cache again I would
appreciate your feedback.
neo said:
If possible, I would like to see the text of some of the sync error
messages. This might give me a clue as to what happened and/or I can
bounce
it off a larger audience if I don't.
ps - you mentioned sp level for win2k, does this also mean that e2k has
the
latest and greatest of sp3?
JRC 99 said:
Exch 2K is running on MS Server 2K on SP4; yes there were sync failures
listed in the client's folder, appeared to be only the Inbox failing,
calendar, sent items, etc. all sync OK. The MS article linked to the
error
was similar to 842284; but as this was Outlook '03 not '00 couldn't do
all
of
the stuff listed. Also, as this was only one instance of an issue
didn't
perform the stuff listing "damage to Exchange support files" as I would
think
the issue would need to be more widespread before we would need to go
to
the
server level. We'll let this go as-is for a few days and then attempt
to
turn
the cache back on to see what happens unless you have other
suggestions.
:
Weird. What SP level is Exchange 2K at and are there any items in the
clients Sync Issues folders? The ideal solution is to get cached mode
back
on rather than run in traditional mode.
We're on SP2, this is our first instance of having any sync issues
:
Out of curiosity, what service pack to you have applied to
Office/Outlook
2003? Note: If not at Office 2003 SP2, I would recommend that it
be
applied
as I have seen weird cached mode sync issues before applying SP2
level.
UPDATE: unchecked the cache exchange mode and that brought in all
of
the
newest email, I guess my question is why do we need to do this
with
this
user
as by default this is left checked?
:
Will try to run with cache mode disabled, OST file is well under
size
limits
(14,000 KB, about 1,500 items); he also had a PST archive file
(not
on
the
email server ~ 740,000 KB), well aware of the 2GB limits per
mailbox
:
If Outlook 2003 is running in cached mode, does the same
behavior
happen
when you disabled cached mode?
If all looks good after disabling cached mode, I would put
focus
back
to the
OST file. For example, how big is the OST file? How many
items
in
the
Inbox? (Remember, if the OST is running in legacy [ansi]
mode,
then
the
outlook client is still subject to file size/count limitations
like
just its
earlier versions.)
Having an issue with a user who is not getting new email in
"regular"
Outlook
'03 since late last week. Running '00 MS Exchange. Have
already
performed
some MS KB article recommendations to troubleshoot sync and
Inbox
repair
of
ost and pst files (all repaired OK). When looking at Inbox
properties
it
shows more email on server than offline folder but can't get
new
email to
come in. As a work around we have him using OWA which does
show
new
email.
What else (settings, etc.?) should we be checking?
