"paper size not support on the device": HP Color LaserJet 4500

[RTL]

Hello all,

We recently upgraded to Publisher 2003 and now printing to this printer
fails. We can use other apps to print to the printer without problems. I
have re-installed the driver and still a no-go. The machines still running
Publisher 2000 have no problems printing to this printer. Google search has
not shown any relevant articles

Has anyone run into this?

Thanks in advance,

Rich
http://www.techarts.com

 

[Brian Kvalheim [MSFT MVP]]

http://h20000.www2.hp.com/bizsuppor...t.y=10&submit.x=11&lang=en&cc=us&swEnvOID=228

The above link is a driver dated 05/07/04 which might be newer than the one
you keep reinstalling. Try updating your printer driver.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[RTL]

Hi Brian,

We have the latest printer driver. The Publisher 2000 works great still
printing. It's the 2003 version that it's barking at. We have applied the
latest driver a while back. HP's site tells us it's the latest one...

Any settings that we should be aware of?


Cheers and Thanks,

Rich

 

[Mary Sauer]

What paper size are you using?

Click advanced Print Settings in the print dialog, page settings, clear crop marks
and allow bleeds. This is a solution some folks have found helpful.

 

[Brian Kvalheim [MSFT MVP]]

Microsoft Office Publisher 2003 and older are critical about printer
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.

If you have not already done so, you would want to visit the
manufacturers website of your printer to download and install the
latest printer driver that is available. It's important to note that
the CD-Rom that came with your printer will most likely NOT have the
most recent driver for your printer.

Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD

HP
http://welcome.hp.com/country/us/eng/support.html

Lexmark
http://www.lexmark.com/US/support/drivers/index.html

Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section

Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------

Search for the printer driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
Do not install or run the setup.

Go to Start > Settings > Printers and right click on your current printer
and choose delete from the menu that appears. If prompted to remove all
files, choose yes. Then restart your computer.

Once your computer restarts, go to the folder where your new printer driver
was downloaded and double click the file to extract the printer driver.
This should prompt you through the setup routine for the new driver. If
your computer "detects new hardware" upon restart, it's ok to hit cancel
on that dialog. Go ahead and continue your setup routine of your newly
downloaded printer driver.

If the file that you downloaded is not an executable, but only a file
that is *.inf, then you will need to follow these steps:

1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf file
7. Follow the remaining prompts (you may have to insert your Windows CD)
8. I would recommend restarting your computer at this point.

Now try a new print from Publisher.

This should fix your troubles. If not, either contact your printer
manufacturer directly and inform them of the problem you have experienced.
They might request that you try an older printer driver.

Post back if you have any further questions. Feel free to visit my website
at http://www.mvps.org/publisher for some great information.



--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[RTL]

Thank you both for responding. Our solution was to bypass the print spooler
and print directly to the printer: problem solved.

Rich