Picture does not print

[Karl Perry]

Hello,

Using Publisher 2003 SP1 in WinXP SP2 to create a newsletter. I have
several photographs in this single-page publication and one of them will not
print. It is inserted at about 20% of original size and is cropped.

I have deleted the picture and re-inserted it (Insert Picture From File),
put it on its own page all by itself, made sure it is in the foreground, and
it just will not print.

If I start Publisher and create a new publication with just this one picture
it does print. In this test the picture was reduced to 10% but was not
cropped.

If I duplicate the page where the picture will not print and, on the new
page, delete every element except the picture, it still will not print.

I am printing to an HP 2100 inkjet. I also have PDFCreator, an open source
..PDF builder. Printing to this "printer" results in a page where the
picture in question does appear. When I print the PDF the picture does
print.

How do I continue to troubleshoot this publication?

TIA,

Karl Perry

 

[Mary Sauer]

Can you get a fresh copy of the photo? Have you tried printing the image by itself in
another program? What extension is the picture? It sounds as if the picture is quite
large, can you resample it in an editing program?

Try this, select the photo, copy and then paste special into your publication.

Some .tiff pictures will have issues.
About Tagged Image File Format (TIFF)
http://office.microsoft.com/en-us/assistance/HP030812571033.aspx

 

[Karl Perry]

Can you get a fresh copy of the photo?

Not sure what you mean by this - it was taken with my digital camera and all
I have is the original file.

Have you tried printing the image by itself in another program?

In my original post I said that if I restarted Publisher, created a new
publication, and inserted just this photo it will print. It also prints in
Image Expert, a photo editor I got with my computer.

What extension is the picture?

It's a JPEG. Extension .JPG, of course.

It sounds as if the picture is quite large, can you resample it in an
editing program?

This doesn't answer your question completely but will provide some
background. I did try the "compress pictures" feature of Publisher for the
first time in this document. The publication has five photos in it. One
forms a background covering the entire portrait-oriented letter-size page.
On top of this is a text box with a blue line border and the majority of the
text in my publication; I set its Fill property to White and set its
transparency to about 20% to ghost the background photo "under" the text
box. The text box does not cover 100% of the background image, so the image
forms a border around the textbox and partially shows through the text box -
it looks pretty cool. On top of this are four groups, each with a text box
with a bottom-oriented caption and a picture. The pictures are all about
7-10% of original size and are cropped as well.

After I added the four grouped photos I clicked the "Compress pictures"
button in the image editing toolbar and chose "All pictures in publication"
and "reduce to printer resolution."

When I first tried printing the publication, only two photos printed: the
large background image that I had been highlighting when I compressed the
pictures. I ungrouped all four textbox/picture groups, deleted all four
photos, then added them all back to the publication. When I reprinted, all
but one of the photos now print.

Try this, select the photo, copy and then paste special into your
publication.

It still didn't print. The ghosted background image shows and the text box
shows.

Any other ideas, anyone?

Thanks, Mary.

Karl

 

[Karl Perry]

Update:

I'm at work now and just printed the latest version of the doc on a Xerox
Phaser 6200. It printed just fine.

So ... is it an issue with Publisher that it is not working correctly with
the HP 2100 driver, or is it an issue with HP that its driver is broken?
How do I tell?

TIA,

Karl

 

[Brian Kvalheim [MSFT MVP]]

Hi Karl Perry ([email protected]),
in the newsgroups
you posted:

|| Update:
||
|| I'm at work now and just printed the latest version of the doc on a
|| Xerox Phaser 6200. It printed just fine.
||
|| So ... is it an issue with Publisher that it is not working
|| correctly with the HP 2100 driver, or is it an issue with HP that
|| its driver is broken? How do I tell?

Microsoft Office Publisher 2003 and older are critical about printer
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.

If you have not already done so, you would want to visit the
manufacturers website of your printer to download and install the
latest printer driver that is available. It's important to note that
the CD-Rom that came with your printer will most likely NOT have the
most recent driver for your printer.

Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD

HP
http://welcome.hp.com/country/us/eng/support.html

Lexmark
http://www.lexmark.com/US/support/drivers/index.html

Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section

Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------

Search for the printer driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
Do not install or run the setup.

Go to Start > Settings > Printers and right click on your current printer
and choose delete from the menu that appears. If prompted to remove all
files, choose yes. Then restart your computer.

Once your computer restarts, go to the folder where your new printer driver
was downloaded and double click the file to extract the printer driver.
This should prompt you through the setup routine for the new driver. If
your computer "detects new hardware" upon restart, it's ok to hit cancel
on that dialog. Go ahead and continue your setup routine of your newly
downloaded printer driver.

If the file that you downloaded is not an executable, but only a file
that is *.inf, then you will need to follow these steps:

1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf file
7. Follow the remaining prompts (you may have to insert your Windows CD)
8. I would recommend restarting your computer at this point.

Now try a new print from Publisher.

This should fix your troubles. If not, either contact your printer
manufacturer directly and inform them of the problem you have experienced.
They might request that you try an older printer driver.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Mac Townsend]

One possible issue could be the image itself.

you indicate that you've reduced its size to about 20% of original.

If the original was at, say, 200 dpi, then your effective resolution is
1,000 dpi and this is a lot for any desktop printer to handle. Assuming
the 1200 hp is an inkjet, try resizing the image in an image editor (a
copy of said image...NEVER use your only copy in any publishing program!
Don't ask how I came by this understanding!) to the final size at 200
dpi. Import this and it could well output as you wish.

 

[Ed Bennett]

If the original was at, say, 200 dpi, then your effective resolution is
1,000 dpi and this is a lot for any desktop printer to handle. Assuming
the 1200 hp is an inkjet, try resizing the image in an image editor (a
copy of said image...NEVER use your only copy in any publishing program!
Don't ask how I came by this understanding!) to the final size at 200
dpi. Import this and it could well output as you wish.

Alternatively you can use the Compress Images tool in Publisher 2003 SP1 to
downsample all images in the publication to 200dpi