Powerpoint and Norton AV

[Vassik]

Every time I open or close a PowerPoint presentation Norton 2004 AV wants to
check it for viruses and that stalls the process of opening or closing.
In the Norton preferences I have UNchecked the Office Plug-in button but
this does not stop Norton! Is there anything else I can do to stop this?
Thanks

 

[Kathy J]

Did you reboot after you unchecked the Office Plug-in? that sometimes
helps....

--
Kathryn Jacobs, Microsoft MVP PowerPoint and OneNote
Author of Kathy Jacobs on PowerPoint - Available now from Holy Macro! Books
Get PowerPoint answers at http://www.powerpointanswers.com
Featured Presenter at PPT 2004 - http://www.pptlive.com
Need to learn about advanced PowerPoint Animations? Check out:
http://www.eclecticacademy.com/newclasses.htm#pptanim

I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived

 

[Vassik]

Thanks for the suggestion, yes I did reboot but the problem refuses to go
away!

 

[Suvodip Moitra]

Dear User,

Norton AntiVirus includes an option called the "Office Plug-in" and this
option, if activated, can cause many problems with Office installation and
operation. You'll want to disable it.


Disabling NAV doesn't disable the plug-in; you. In NAV go to Options. In the
Miscellaneous section turn off "Enable Office Plug-in".


Some NAV versions (CE for example) don't include the Office Plug-In, but a
previously installed version of Norton AV may have left the Office Plug-In
DLL installed, registered and active.


Use Windows Explorer to search for: officeav.dll


If you find it, click Start, click Run and type this:

regsvr32 /u "\officeav.dll"

then click OK

This will surely help you and your problem will not persist.

Suvodip Moitra

The link from which the above is taken is :
http://www.rdpslides.com/pptfaq/FAQ00387.htm

 

[Vassik]

Hi and thanks for the suggestion .... I have tried this one already as well
and I get the following message: Loadlibrary ("office.dll") failed-The
specified module could not be found.

I am stumped!

 

[Sonia]

Did you make a typo? Suvodip specified officeav.dll, but you typed office.dll.

Maybe the following will help:
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/1999091612160606?OpenDocument&ExpandSection=3

 

[Vassik]

Yes, it was my typing error ... sorry!

Did you make a typo? Suvodip specified officeav.dll, but you typed
office.dll.

Maybe the following will help:
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/1999091612160606?OpenDocument&ExpandSection=3
--

Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials

 

[l.gutherie]

I had the problem with Norton scanning PowerPoint - this
is what I found...
Go to AntiVirus Options/auto protect. check "scan files
using SmartScan"/customize. Here is where I removed
the .ppt extension from a long list. This worked until I
re-booted - the .ppt extension was right back on the
list. I am writing Norton tech support about it, am
seriously considering ditching Norton altogether.

 

[Vassik]

You are right! I followed your suggestions and it worked until I rebooted
the computer, then it was back to scanning every time I open a presentation
causing delays. I do hope Symantec will post a fix and maybe if you hear
from them you can post it here for everyone's benefit.
Thanks

 

[Sonia]

I'm using Norton SystemWorks 2004, Windows XP SP 1, and PowerPoint 97, 2000,
2002 and 2003. I followed the suggestion to delete a couple of file extensions
(.PPT and JPG) and then rebooted. They are permanently gone from the list, so
it works just fine for me. But then the scanning upon opening a presentation
file doesn't occur for me either.

Are you opening a file on a network drive? The NAV Help File states that file
exclusion is not supported over a network.

Also, are either of you running Windows XP SP2? Are you running with admin
privileges?

 

[L. Gutherie]

I am using SystemWorks 2004, XP SP2, PowerPoint 2002. I am administrator
and, while my computer is on a wireless home network, ppt files are not
shared. Looks like that network clause is the culprit, though.

 

[Sonia]

I too am on a wireless network. Instead of suspecting that, I would suspect Win
SP 2 since Symantec published multiple emails about compatibility when it was
released and also has a major section about it on their website - -
http://www.symantec.com/techsupp/. You might want to drop them a line and
describe the problem. Be sure to include all of the details about software
versions and what you've tried.

A question: Is this new behavior and did it start after you updated to SP 2?

 

[L. Gutherie]

That is a good question, but alas, I updated to SP2 and then subscribed to
Norton 2004 without using PPT in between. So I don't know. I will check
Symantec's site again, though think I remember when I purchased it reading
that there should be no problems if SP2 was already installed. That was the
sales page, though, not the tech support page. Should I report back?

 

[Sonia]

Certainly if you find out anything helpful, it would be greatly appreciated if
you let us know. It will help others along the way, and that's how newsgroups
work - - sharing problems *and* solutions.

 

[Vassik]

Hi and thanks for the follow up. This is stand alone computer, no network I
am the only user of this computer and the administrator plus I installed
Norton AV 2004 after SP2 so I could not tell you if the problem appeared
after the SP2. .

I tried the following a couple of hours ago and it seem to have helped:
In Norton under miscellaneous made sure that the "Enable office Plug In" is
unchecked, Rebooted the computer and then I followed the advise of L.
Guthrie again and removed the ppt, clicked ok and BEFORE opening again
PowerPoint I rebooted and that seem to have solved the problem so far today!