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I am running Office 2000 on Windows ME, with a Dell dimension 8100
(Pentium 4 w/ 128 RAM). I have a sonicwall firewall running McAfee
virus protection software and my critical update files for office and
windows are current. The problem: when I try to open any Powerpoint
presentation, my machine freezes during the PPT launch (at a gray
screen). I have to control/alt/delete to get out of the freeze, and
it says, "The system is dangerously low in resources! Would you like
to terminate the following application?" I can close powerpoint by
tabbing through the choices (the mouse doesn't work at this point),
but if I try to open another application or even open a folder, it
says, "There is not enough memory to run this program. Quit one or
more programs, and then try again." There are no other running
programs that I am aware of – something is wrong, though, because I've
run many open windows in the past with no problems (photoshop,
powerpoint, and excel used to run effortlessly all at once). I
usually hit control/alt/delete until the machine re-starts (generally
takes two or three tries) and when it fires back up I always have to
restore my active desktop. The symptoms sound similar to those
described for a Word freezing issue where the solution is to
remove/replace normal.dot. I can't find any info on the powerpoint
problem. The rest of office runs fine as long as I stay away from
powerpoint. Also, when I open a folder with powerpoint files in it,
and I then select a powerpoint presentation (just highlighting it) I
can see the preview of the title page in the dialog box. Any ideas?
I am at a loss and this is definitely hampering my productivity so any
help is appreciated!!
(Pentium 4 w/ 128 RAM). I have a sonicwall firewall running McAfee
virus protection software and my critical update files for office and
windows are current. The problem: when I try to open any Powerpoint
presentation, my machine freezes during the PPT launch (at a gray
screen). I have to control/alt/delete to get out of the freeze, and
it says, "The system is dangerously low in resources! Would you like
to terminate the following application?" I can close powerpoint by
tabbing through the choices (the mouse doesn't work at this point),
but if I try to open another application or even open a folder, it
says, "There is not enough memory to run this program. Quit one or
more programs, and then try again." There are no other running
programs that I am aware of – something is wrong, though, because I've
run many open windows in the past with no problems (photoshop,
powerpoint, and excel used to run effortlessly all at once). I
usually hit control/alt/delete until the machine re-starts (generally
takes two or three tries) and when it fires back up I always have to
restore my active desktop. The symptoms sound similar to those
described for a Word freezing issue where the solution is to
remove/replace normal.dot. I can't find any info on the powerpoint
problem. The rest of office runs fine as long as I stay away from
powerpoint. Also, when I open a folder with powerpoint files in it,
and I then select a powerpoint presentation (just highlighting it) I
can see the preview of the title page in the dialog box. Any ideas?
I am at a loss and this is definitely hampering my productivity so any
help is appreciated!!