Preview text disappears

[Brian Tillman]

I am having the exact same problem. This happens with each email reply
from just two senders that reply to my emails; they are on cox.net and
hotmail.com

And so, did you try disabling mail scanning?

 

[RandyJ in Poway]

I have Norton SystemWorks, and even with the email scanning disabled, I am
not able to see the reply outside of auto preview..

What does mcafee call it when it's always running in the background,
scanning every write to the disk? That is 'autoprotect'.

Email scanning at the client leave uses resources and negatively affects the
send and receive process. It also causes corruption in email and message
stores (especially OE's stores). Virus scanning should be done on the mail
server and the infected messages removed from the message stream. if your
ISP does not offer the feature, ask them why not.

Outlook's preview pane is secure and can't run any viruses automatically -
it requires user intervention. Outlook writes everything to disk before
opening, so if someone is clueless enough to not recognize a file they
receive is highly likely to be a virus and attempt to open it, 'autoprotect'
will catch it. So.. the only difference between scanning it as it arrived
and when it's opened is that you found out sooner that it was infected. If
you are smart enough to know it's not worth opening, you won't need it
scanned at all and remain just as safe.

If you are unwilling to disable scanning, then you have to live with it
until McAfee releases a fix - it is not an Outlook problem - it is the
antivirus scanner causing problems.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

How so? I would have thought catching a virus as it comes in would be a
good
thing; better, anyway, than finding after it's started running.


I'm not sure what you mean by "use the scanner on autoprotect". We are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[The Job Dr.]

Brian

I had uninstalled NIS 2005 (w/email scanning) and all components a couple
months back due to problems in Word and Outlook.
I did a detect and repair from Office 2003 after that - these problems with
the disappearing text are since then.

Do you think is this similar to the OL 2002 issue with HTML text
disappearing mentioned in http://support.microsoft.com/kb/314893/EN-US/ ?

 

[Diane Poremsky [MVP]]

it depends on the email client that sent the message - OE and OL create 2
part messages - a plain text part and an HTML part but a few others create
only html.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[The Job Dr.]

Diane

which one sends dissappearing text?
Is OL 2003 set to not keep the HTML text if sent from OE verses OL?

I would love to know,

Roger

it depends on the email client that sent the message - OE and OL create 2
part messages - a plain text part and an HTML part but a few others create
only html.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Brian

I had uninstalled NIS 2005 (w/email scanning) and all components a couple
months back due to problems in Word and Outlook.
I did a detect and repair from Office 2003 after that - these problems
with
the disappearing text are since then.

Do you think is this similar to the OL 2002 issue with HTML text
disappearing mentioned in http://support.microsoft.com/kb/314893/EN-US/ ?

 

[Brian Tillman]

Do you think is this similar to the OL 2002 issue with HTML text
disappearing mentioned in
http://support.microsoft.com/kb/314893/EN-US/ ?

Could be, but I really don't know.

 

[The Job Dr.]

Randy - mine look the same - as if it was forwarded back with no notation or
message - what is weird is the viewer shows what they typed - if I look at it
before I open it, but once it is opened their reply message and header is
completely gone.

I noticed you are in Poway - "I am in the OC" both of the senders have come
through cox.net - I know that Cox has implemented a new virus/scan email
filter - maybe it could be interferring with the message and changing it in a
way that makes it so Outlook can not see it? Ever thought of that?

Good luck - There is onegood MS tech still working with me on this - I will
try and let you if we make any progress -

Roger Howland at cox net (with no spaces)

The e-mails that I have this problem with are all replies to a message I've
sent that had an attachment (either a Word or PDF file). What's interesting
is that the document is also attached to the reply, almost like it was
forwarded back to me instead of being a reply.

Western European (ISO).

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the case.

message
I have the same problem: I use Norton SystemWorks 2005. The messages
that I
can't read are from people who use cox.net.

:

This did not fix the problem. I disabled McAfee scans on inbound email
when
I posted this last message on Feb 17, and I received a message today
with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this
happens
only occasionally, it's going to be difficult to tell if it's gone!

message
It's actually quite secure - Outlook can't run viruses on its own
and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided
your
virus
scanner is up-to-date with the latest virus definitions. Scanning
outbound
mail is even less important - if you aren't infected, you can't
send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem
then
you
either have to live with email scanning off or corrupt messages
with
it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


message
I'm having exactly the same problem with the text appearing in
the
preview
but it's not there when I open the message. It happens ONLY with
a
single
person who is sending to me, although she is using an ISP that is
very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like
a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article
#[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in
would be
a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect".
We
are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[Diane Poremsky [MVP]]

Neither OE nor OL send one part html. Eudora and a few others do. So... for
that KB to be the answer, the sender needs to use a program that sends html
as a 1 part message, not a multipart mime.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Diane

which one sends dissappearing text?
Is OL 2003 set to not keep the HTML text if sent from OE verses OL?

I would love to know,

Roger

it depends on the email client that sent the message - OE and OL create 2
part messages - a plain text part and an HTML part but a few others
create
only html.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Brian

I had uninstalled NIS 2005 (w/email scanning) and all components a
couple
months back due to problems in Word and Outlook.
I did a detect and repair from Office 2003 after that - these problems
with
the disappearing text are since then.

Do you think is this similar to the OL 2002 issue with HTML text
disappearing mentioned in
http://support.microsoft.com/kb/314893/EN-US/ ?



:


I am having the exact same problem. This happens with each email
reply
from just two senders that reply to my emails; they are on cox.net
and
hotmail.com

And so, did you try disabling mail scanning?