Preview text disappears

[Mike VanHorn]

In Outlook 2003 SP1, sometimes when a message comes in which is a reply to a
previous message (that is, a sender has replied to the receiver), the
preview pane shows the first couple lines of the sender's message, but
opening the message shows no text from the sender, just the receiver's
original message.

I've found one other person on a web site forum who also is having this
problem, so I know it's not just my user. Can anyone shed any light on this?

Thanks!

---
Mike VanHorn
Senior Computer Systems Administrator
College of Engineering and Computer Science
Wright State University
(e-mail address removed)
http://www.cs.wright.edu/~mvanhorn/

 

[Brian Tillman]

In Outlook 2003 SP1, sometimes when a message comes in which is a
reply to a previous message (that is, a sender has replied to the
receiver), the preview pane shows the first couple lines of the
sender's message, but opening the message shows no text from the
sender, just the receiver's original message.

Other reports of this problem indicate that it can be caused by scanning
incoming mail with an antivirus program. If you have one, try disabling it
to see if it helps.

 

[Mike VanHorn]

As it's an intermittent problem, we can't really just disable the antivirus
software (it would be different if it happened with every mail message).

Is there any word on a coming fix? Or an option to change in Outlook?
Anything less insecure than disabling the antivirus software?

 

[Diane Poremsky [MVP]]

Email scanning is a farce. Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Mike VanHorn]

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be a good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We are using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[Sandy Kemsley]

I'm having exactly the same problem with the text appearing in the preview
but it's not there when I open the message. It happens ONLY with a single
person who is sending to me, although she is using an ISP that is very common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

 

[Diane Poremsky [MVP]]

What does mcafee call it when it's always running in the background,
scanning every write to the disk? That is 'autoprotect'.

Email scanning at the client leave uses resources and negatively affects the
send and receive process. It also causes corruption in email and message
stores (especially OE's stores). Virus scanning should be done on the mail
server and the infected messages removed from the message stream. if your
ISP does not offer the feature, ask them why not.

Outlook's preview pane is secure and can't run any viruses automatically -
it requires user intervention. Outlook writes everything to disk before
opening, so if someone is clueless enough to not recognize a file they
receive is highly likely to be a virus and attempt to open it, 'autoprotect'
will catch it. So.. the only difference between scanning it as it arrived
and when it's opened is that you found out sooner that it was infected. If
you are smart enough to know it's not worth opening, you won't need it
scanned at all and remain just as safe.

If you are unwilling to disable scanning, then you have to live with it
until McAfee releases a fix - it is not an Outlook problem - it is the
antivirus scanner causing problems.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Diane Poremsky [MVP]]

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before opening
and an attempt to open the file will detect the virus, provided your virus
scanner is up-to-date with the latest virus definitions. Scanning outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then you
either have to live with email scanning off or corrupt messages with it on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Sandy Kemsley]

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before opening
and an attempt to open the file will detect the virus, provided your virus
scanner is up-to-date with the latest virus definitions. Scanning outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then you
either have to live with email scanning off or corrupt messages with it on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'm having exactly the same problem with the text appearing in the preview
but it's not there when I open the message. It happens ONLY with a single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

 

[Sandy Kemsley]

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before opening
and an attempt to open the file will detect the virus, provided your virus
scanner is up-to-date with the latest virus definitions. Scanning outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then you
either have to live with email scanning off or corrupt messages with it on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'm having exactly the same problem with the text appearing in the preview
but it's not there when I open the message. It happens ONLY with a single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article #[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[RandyJ in Poway]

I have the same problem: I use Norton SystemWorks 2005. The messages that I
can't read are from people who use cox.net.

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before opening
and an attempt to open the file will detect the virus, provided your virus
scanner is up-to-date with the latest virus definitions. Scanning outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then you
either have to live with email scanning off or corrupt messages with it on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I'm having exactly the same problem with the text appearing in the preview
but it's not there when I open the message. It happens ONLY with a single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article #[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[Sandy Kemsley]

I have only one sender that is a problem, and she uses Sympatico, which is a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I can
go a month of getting messages from her that are fine, then one will arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure that
it was AV causing the problem, but that does not appear to be the case.

I have the same problem: I use Norton SystemWorks 2005. The messages that I
can't read are from people who use cox.net.

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided your virus
scanner is up-to-date with the latest virus definitions. Scanning outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem

then
you

either have to live with email scanning off or corrupt messages with it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I'm having exactly the same problem with the text appearing in the
preview
but it's not there when I open the message. It happens ONLY with a
single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article #[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in

would be
a

good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect".

We
are

using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[RandyJ in Poway]

I have disabled the e-mail scanning software and will see what happens. I
think it is an Outlook problem, not an AV software problem.

I have only one sender that is a problem, and she uses Sympatico, which is a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I can
go a month of getting messages from her that are fine, then one will arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure that
it was AV causing the problem, but that does not appear to be the case.

I have the same problem: I use Norton SystemWorks 2005. The messages that I
can't read are from people who use cox.net.

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided your
virus
scanner is up-to-date with the latest virus definitions. Scanning
outbound
mail is even less important - if you aren't infected, you can't send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then
you
either have to live with email scanning off or corrupt messages with it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


message
I'm having exactly the same problem with the text appearing in the
preview
but it's not there when I open the message. It happens ONLY with a
single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article
#[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be
a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We
are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[Diane Poremsky [MVP]]

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the case.

message

I have the same problem: I use Norton SystemWorks 2005. The messages that I
can't read are from people who use cox.net.

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided
your
virus
scanner is up-to-date with the latest virus definitions. Scanning
outbound
mail is even less important - if you aren't infected, you can't
send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then
you
either have to live with email scanning off or corrupt messages
with it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


message
I'm having exactly the same problem with the text appearing in
the
preview
but it's not there when I open the message. It happens ONLY with
a
single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like
a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article
#[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be
a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We
are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[RandyJ in Poway]

Western European (ISO).

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the case.

message

I have the same problem: I use Norton SystemWorks 2005. The messages that I
can't read are from people who use cox.net.

:

This did not fix the problem. I disabled McAfee scans on inbound email when
I posted this last message on Feb 17, and I received a message today with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this happens
only occasionally, it's going to be difficult to tell if it's gone!

It's actually quite secure - Outlook can't run viruses on its own and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided
your
virus
scanner is up-to-date with the latest virus definitions. Scanning
outbound
mail is even less important - if you aren't infected, you can't
send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem then
you
either have to live with email scanning off or corrupt messages
with it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


message
I'm having exactly the same problem with the text appearing in
the
preview
but it's not there when I open the message. It happens ONLY with
a
single
person who is sending to me, although she is using an ISP that is very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like
a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article
#[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in would be
a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect". We
are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[RandyJ in Poway]

The e-mails that I have this problem with are all replies to a message I've
sent that had an attachment (either a Word or PDF file). What's interesting
is that the document is also attached to the reply, almost like it was
forwarded back to me instead of being a reply.

Western European (ISO).

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the case.

message
I have the same problem: I use Norton SystemWorks 2005. The messages
that I
can't read are from people who use cox.net.

:

This did not fix the problem. I disabled McAfee scans on inbound email
when
I posted this last message on Feb 17, and I received a message today
with
the preview text visible but no reply text when I opened the message.

Any other suggestions?

TIA.

Okay, I've disabled the inbound email virus scan, but since this
happens
only occasionally, it's going to be difficult to tell if it's gone!

message
It's actually quite secure - Outlook can't run viruses on its own
and
requires user intervention. It also writes files to the disk before
opening
and an attempt to open the file will detect the virus, provided
your
virus
scanner is up-to-date with the latest virus definitions. Scanning
outbound
mail is even less important - if you aren't infected, you can't
send
infected mail.

If disabling the AV scanner on inbound mail corrects the problem
then
you
either have to live with email scanning off or corrupt messages
with
it
on,
until your antivirus provider releases a fix for the problem.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


message
I'm having exactly the same problem with the text appearing in
the
preview
but it's not there when I open the message. It happens ONLY with
a
single
person who is sending to me, although she is using an ISP that is
very
common
and it does not happen with other users of that ISP.

I agree, disabling anti-virus on inbound email doesn't seem like
a
particularly secure alternative.

:

On 2/17/05 11:05 AM, in article
#[email protected],

Email scanning is a farce.

How so? I would have thought catching a virus as it comes in
would be
a
good
thing; better, anyway, than finding after it's started running.

Use the scanner on autoprotect and you are just
as safe, just not warned as soon.

I'm not sure what you mean by "use the scanner on autoprotect".
We
are
using
McAfee v7.1, and I'm not familiar with an "autoprotect" feature.

 

[Mike VanHorn]

The e-mails that I have this problem with are all replies to a message I've
sent that had an attachment (either a Word or PDF file).

The user I have who has had the problem has also always seen it in replies
to messages he has sent, although not always with attachments.

I would agree with the previous poster that it sounds like an Outlook
problem, not an AV problem.


---
Mike VanHorn
Senior Computer Systems Administrator
College of Engineering and Computer Science
Wright State University
(e-mail address removed)
http://www.cs.wright.edu/~mvanhorn/

 

[Sandy Kemsley]

There is no font encoding mentioned in the header. It is an HTML message,
and the Content-Type is shown as

multipart/mixed; boundary="----=____1109354211705_KcwRdc1CXR"

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the case.

 

[sk]

Any other ideas on how to solve the problem? It's obviously not the AV, and
I'm not sure if there is "user-defined" encoding based on what I see in the
headers. Can anyone help with this?

There is no font encoding mentioned in the header. It is an HTML message,
and the Content-Type is shown as

multipart/mixed; boundary="----=____1109354211705_KcwRdc1CXR"

look at the header and see what font encoding the messages are using.
"user-defined" encoding causes a number of problems.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have only one sender that is a problem, and she uses Sympatico, which is
a
very common DSL provider in Canada -- half of my friends use this, and I
have only had a problem with one. Also, it happens very occasionally, I
can
go a month of getting messages from her that are fine, then one will
arrive
where I can't read the reply.

I use McAfee, but the last time that this happened, it was disabled for
inbound mail as per Diane Poremsky's suggestion. She seemed pretty sure
that
it was AV causing the problem, but that does not appear to be the

case.

 

[TheJobDr]

I am having the exact same problem. This happens with each email reply
from just two senders that reply to my emails; they are on cox.net and
hotmail.com

Roger Howland