Prob w/ installing Office 97

[Manuel]

My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Bob Buckland ?:-\)]

Hi Manuel,

The MS Office 97 upgrade edition is looking for
a version older than it is of one of the products
listed here:
http://support.microsoft.com/kb/158069

It will accept 'finding it' either installed or
on a diskette/CD.

========
My computer runs on Windows XP. When I purchased it
(from Gateway) it came with Word, Excel, Publisher, and
Outlook, all versions 2002. I purchased (on Ebay) MS
Office 97 upgrade, because I needed Access, which I did
not already have. I received all the original materials
(box and all), as if I had purchased the software at the
store. I installed Office 97 (just Access), and did not
have a problem. Recently, I had to take my computer in
for a complete cleaning, I saved my important files to a
CD, but since I had the original install disks for all my
office products I didn't bother with saving those files.
When I got my computer back I was able to install all the
Office 2002 products without issue. However, when I went
to install 97 (to get Access), I received a message first
saying: "Upgrade Check - Hard Disk Search Failed". and
then a message that said "Setup has searched your hard
drive and cannot find any qualifying products..." Why,
if I do indeed have the qualifying Office products
required for the upgrade installed on my computer, and I
did not have this issue before, am I running into this
problem now?

Your help is appreciated.

Manuel >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx