Problem Saving Word 2003 files as a Limited Access User in XP Pro

[Colin P]

I installed Office Pro 2003 on an XP Pro (SP2) multi-user computer about a
month ago. All seemed to be working fine until recently when I've
discovered that any user with "Limited" user access can't save in Word
(dialog box doesn't appear). Save icon seems fine and Excel, Access, PP etc
seem to work fine for that user also. If I change the user access to
Administrator, word works fine, change it back to limited, user can't save
again.

Please help!!!!

 

[Beth Melton]

If you go to Start/Run and start Word using the following command are
you able to invoke the Save As dialog?

winword /a

Note the space before the forward slash.

This is a troubleshooting mode that will start Word using the factory
defaults. If you are able to save files then more than likely there is
a third-party add-in/macro intercepting the Save command.

To determine if you are using any global templates go to
Tools/Templates and Add-Ins and see if there are any global templates
or add-ins listed. If so they are located in one of your Startup
folders. The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder can be
found in the Office installation path..

Take a look in each folder and if you find more than one file move
them one at a time and try duplicating the error after each file is
moved out of the folder until you determine which one is causing the
problem.

As of Word 2000, Word can have COM add-ins. COM are added via the
Registry rather than the Startup folders. To determine whether or not
you are using COM Add-In you can add the "COM Add-in" command to your
toolbar:

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/