Product Key/ Activation Help

R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
R

Rochelle

I have a similar problem. My software (Microsoft Office 2003 Small Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to inform
about the CD within 30 days of purchase however let me check if I can resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today. Please
keep this on file; it will assist you when contacting Dell Inc in the future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

How is it possible to have the "it's not in the original case" problem?

You buy office and bring it home or have it shipped to you.

It comes in a box and inside the box is a jewel case or a DVD case.

On the product key sticker affixed to the case, it say 'Don't lose this
key!'

(I'm not sure about Office, but for XP it specifically states the disk is
USELESS without the key.)

So you install Office, and put the CD back in the case.

Usually you install Office once, and once in a while for updates or
installing additional components, you have to insert the original CD, or
maybe if your system dies or you have to reinstall the OS because of a
virus.....

So, in all those situations, you take the CD out of the original case, use
it, and put it back.

It's not like you do it 50 times and there's a chance it gets misplaced
after a while.

How is it possible?

Oh, I burned a CD of all my favorite recipes but I have no case for it,
wait, take that office CD out of it's case with the product key, don't want
this CD of my recipes to get ruined...

Anyway, it cost a few hundred dollars, so you have to treat it carefully, or
plan to spend some extra money.

The good this is that Office 2003 is much better than Office 2000....



ANONYMOUS said:
He hasn't got the serial/PID number so he should just forget it and
instead consider taking some exercise by walking to his nearest store to
buy a new Office 2003 box! Simple and Bill Gates becomes a happy man!



Milly Staples said:
Simple English when asking a question is more appreciated than an attempt
at
humor.

What did you buy, and what is the exact problem. Insert the CD and see
what
version you have that you are having the problem with.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Mike Peters asked:

| Before I get too far off my subject - my question is
| Is it worth my time to Call Microsoft to try to do this!
|
| I bought Office 2000 or Whatever it was called in 2003
| The Computer I had at the time Choked and could not load it.
| (Dinosaur) Time Passes - Dinosaur Dies, I finally got a new Computer
|
| Looking through all my old stuff I come across the Office CD complete
| with Pretty Holograms so it cannot be duplicated or forged. A real
| Honest to goodness legal copy- Horay!
|
| The Problem is - It's not in the Original Case, and Looking at
| EVERYTHING I own
| (I know I packed it all and put everything in storage and moved
| across the country) I have no Idea what happened to the silly Jewel
| Case) Which is where the CD Key is located.
|
| I know there are Pirated CD Keys on the net, but that won't fly since
| they use the activation step.
|
| Now back to the question - Is it worth calling Microsoft to register
| this, will they work with me if I scan or fax a Picture of me holding
| the original CD? Is the Hologram of any value whatsoever? Or will
| they shut me down for loosing the jewel case?
|
| Mike
Click to expand...
Click to expand...
 
J

James E Middleton

Rochelle,

Unlike you, Mike said he had the original jewel case.

Having bought a Dell recently, I'd have to check again, but aren't the
product keys printed somewhere on the Dell invoice?

Rochelle said:
I have a similar problem. My software (Microsoft Office 2003 Small
Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore
my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st
CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by
hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to
inform
about the CD within 30 days of purchase however let me check if I can
resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some
technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to
ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of
the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and
I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today.
Please
keep this on file; it will assist you when contacting Dell Inc in the
future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
Click to expand...

??? Which is where the CD Key is located.
Ahh, I just thought of something, WPA didn't start until after Office 2000
SR-1.
 
J

James E Middleton

Rochelle,

Unlike you, Mike said he had the original jewel case.

Having bought a Dell recently, I'd have to check again, but aren't the
product keys printed somewhere on the Dell invoice?

Rochelle said:
I have a similar problem. My software (Microsoft Office 2003 Small
Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore
my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st
CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by
hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to
inform
about the CD within 30 days of purchase however let me check if I can
resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some
technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to
ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of
the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and
I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today.
Please
keep this on file; it will assist you when contacting Dell Inc in the
future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
Click to expand...

??? Which is where the CD Key is located.
Ahh, I just thought of something, WPA didn't start until after Office 2000
SR-1.
 
J

James E Middleton

Rochelle,

Unlike you, Mike said he had the original jewel case.

Having bought a Dell recently, I'd have to check again, but aren't the
product keys printed somewhere on the Dell invoice?

Rochelle said:
I have a similar problem. My software (Microsoft Office 2003 Small
Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore
my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st
CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office

{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by
hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to
inform
about the CD within 30 days of purchase however let me check if I can
resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some
technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.

{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to
ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of
the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and
I
will give you the case number for reference
The visitor has ended the chat session.

{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today.
Please
keep this on file; it will assist you when contacting Dell Inc in the
future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.

Anyone...HELP!

Technically Challenged
Click to expand...

??? Which is where the CD Key is located.
Ahh, I just thought of something, WPA didn't start until after Office 2000
SR-1.
 

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