I have a similar problem. My software (Microsoft Office 2003 Small
Business)
came bundled with the $1300 Dell Inspiron 6000 computer. I had to restore
my
system back to the default settings (which was done without a CD...because
they don't give you anything like that anymore). Reinstall was successful
except that I do not have the product key to reactivate. I called Dell and
they said I would have to buy another CD... (I didn't even get a 1st
CD...it
was prebundled). Here is a copy of our conversation via email:
--
{Rochelle 8:58:22 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office
{Milan 9:01:04 PM}
Thank you for contacting Dell Consumer Hardware Warranty Support Chat. My
name is Milan. Please allow me a moment to review your question.
{Milan 9:01:06 PM} May I have your name and telephone number as on the
account?
{Milan 9:03:17 PM} Thank you Rochelle and the product key is on the sleeve
of the MS office CD.
{Rochelle 9:03:53 PM} I dont have it...it came loaded on the computer
{Milan 9:04:39 PM} You didn't get any CD along with the computer?
{Rochelle 9:04:57 PM} No....it came prebundled with the software
{Rochelle 9:05:07 PM} I have an Inspiron 6000
{Milan 9:05:25 PM} I need to check this up and this will take me five
minutes, bear with me.
{Rochelle 9:05:43 PM} I bought it on 4/17/05 and the invoice number is
********
{Milan 9:06:35 PM} Ok I am checking this up.
{Rochelle 9:06:42 PM} thank you
{Milan 9:13:06 PM} Thank you for your patience Rochelle and I see that the
CD was shipped along with the computer.
{Rochelle 9:13:27 PM} I really did not get a CD...
{Rochelle 9:13:42 PM} All the programs were on the computer already
{Rochelle 9:14:29 PM} I just did a reinstall on the whole system by
hitting
ctrl F-11 and it reinstalled everything from the computer itself...no disk
{Rochelle 9:22:50 PM} restored my system to factory settings but don't
know
my product key # to access Microsoft Office
{Rochelle 9:23:36 PM} Hello?
{Milan 9:23:58 PM} Ok Rochelle according to the warranty you have to
inform
about the CD within 30 days of purchase however let me check if I can
resend
it.
{Milan 9:23:59 PM} My apologies for this delay, we are facing some
technical
issues here.
{Rochelle 9:24:21 PM} okay...thanks
{Milan 9:24:26 PM} I will arrange the dispatch and this will take me ten
minutes, meanwhile could you confirm the address and telephone number for
shipping purpose.
{Milan 9:26:53 PM} My apologies Rochelle however we will not be able to
ship
across the CD as it a royalty software and the system wont let me do it.
{Rochelle 9:27:54 PM} What can I do then, because I paid for it and I have
it but it is asking for product key code
{Milan 9:31:29 PM} Rochelle the CD will be in different box from the one
that the notebook has been shipped, and it is always shipped with the
notebook.
{Rochelle 9:32:32 PM} Well, it wasn't and I didn't know that I needed it
because it worked when I got the computer and the code on the bottom of
the
computer labeled "product key" is not working and I am locked out of the
software
{Milan 9:36:40 PM} Well Rochelle the only option I see is buying the CD
again.
{Rochelle 9:37:09 PM} well, I am not going to do that ...thanks
{Milan 9:37:38 PM} My apologies for the inconvenience caused Rochelle and
I
will give you the case number for reference
The visitor has ended the chat session.
{Milan 9:40:31 PM} Thank you for visiting Dell Consumer Hardware Warranty
Support online chat and allowing me the opportunity to assist you. I have
included your case # 003-711-385 to reference our interaction today.
Please
keep this on file; it will assist you when contacting Dell Inc in the
future.
Also, feel free to visit us again at
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
**********************************************************
I just don't know what else to do guys....
I even did a BELARC ADVISOR analysis and it did not identify a product key
for Microsoft Office.
Anyone...HELP!
Technically Challenged
