Publisher 2003 Web Collection appearance delay/doesn't appear

[Tim Judd]

Hi everyone,

Multiple computers with MS Publisher 2003 on WinXP Pro, domain setup.
All computers are presenting same problem. Can list the installed
updates if that's important.

The thumbnails load fine, the remote images seem to show up in
Publisher, but don't actually show up. What I mean is that the circles
and the "rotation dot" appear, and you can copy this blank white area
encircled, and you can then put the image into MSPAINT or related and
work with the images, the images just never *EVER* load and appear on
the actual Publisher program. MS Word 2003 works perfectly fine. The
image is physically there, just not viewable. When printing the page,
the image is there on paper. It seems to be isolated that when Web
Collection is enabled, this delay (if it appears at all) is an issue. I
have never spoken with a Microsoft Tech about anything, and I seek
community help before I call the big guys.

What can you guys think of that might be the problem?

This problem started right about the time the computers updated MSIE to
v7 via automatic updates from a WSUS server. I had removed MSIE7 (and
reverted back to MSIE6) for testing to isolate the problem.

MSIE6/MSIE7 is not the source of the problem.

Any ideas to try? It will take a few days to actually try the proposed
solutions because the computers are not local, but accessible remotely,
sometimes.

My From: address *WAS* valid but I think hotmail dropped my account.
Please send to the newsgroups only. thanks!

Tim J.

 

[DavidF]

I am assuming that you are talking about the images not being visible in the
Publisher document, not a web page preview or after you have uploaded the
html files to your webhost.

Try View, pictures, detailed display.

Try updating your video card.

Try reducing the size of your image files in an image editor before you
insert them into your Pub page.

If I assumed incorrectly, and the problem is occurring when you do a web
page preview or after uploading, please post your follow up questions in the
web group: microsoft.public.publisher.webdesign

DavidF

 

[Tim Judd]

I am assuming that you are talking about the images not being visible in the
Publisher document,

The images are available on the thumbnails, yes. On the document, no.

not a web page preview or after you have uploaded the
html files to your webhost.

This is a K12 Elementary school, learning Publisher. There will be no
publishing to any website.

Try View, pictures, detailed display.

Below was done prior to video driver update.

It was defaulting to that. I tried to set to "hide image" and back to
"Detailed" with no effect. The image does not show. I would like to
remind you that the issue only presents itself when Web Collections is
selected. If you deselect Web Collections (letting you use local only),
there is no delay and the image always appears.

Try updating your video card.

I will do this last, will update the NG after I try all other
suggestions. There is a video update available. I will repost after a
video driver update.

Try reducing the size of your image files in an image editor before you
insert them into your Pub page.

Below was done prior to video driver update.

The image shows up after resizing the image in MSPAINT. The original
problem described is only when retrieving items from the Internet (via
Web Collections). I inserted a Web Collection item, which didn't show
up. Copied the picture to the clipboard and exited Publisher. Opened
MSPAINT and pasted, resized, copied the resized image, opened Publisher,
pasted and it has appeared.

If I assumed incorrectly, and the problem is occurring when you do a web
page preview or after uploading, please post your follow up questions in the
web group: microsoft.public.publisher.webdesign

Negative, it's local only, not publishing online at all. It is a
learning tool for Elementary students.

 

[Mary Sauer]

You may not be able to use the Clip Organizer to view Web Collections when you
run an Office program
http://support.microsoft.com/kb/839365/en-us

You cannot preview or insert images correctly when you use Web Collections to
search the Internet for clip art thumbnails in Office
http://support.microsoft.com/kb/822518/en-us

 

[Tim Judd]

You may not be able to use the Clip Organizer to view Web Collections when you
run an Office program
http://support.microsoft.com/kb/839365/en-us

I'm not running v2007, but I am running v2003. I do not install the
"Office XP" Clip Organizer, so this KB article doesn't apply.

You cannot preview or insert images correctly when you use Web Collections to
search the Internet for clip art thumbnails in Office
http://support.microsoft.com/kb/822518/en-us

The IT department has gone over this one with a fine-toothed comb, with
no benefit. We keep checking it but it isn't solving the problem.

Any other ideas, Ms. Sauer?

 

[Tim Judd]

The images are available on the thumbnails, yes. On the document, no.


This is a K12 Elementary school, learning Publisher. There will be no
publishing to any website.


Below was done prior to video driver update.

It was defaulting to that. I tried to set to "hide image" and back to
"Detailed" with no effect. The image does not show. I would like to
remind you that the issue only presents itself when Web Collections is
selected. If you deselect Web Collections (letting you use local only),
there is no delay and the image always appears.


I will do this last, will update the NG after I try all other
suggestions. There is a video update available. I will repost after a
video driver update.

The computer that we have been working hard to get it working again did
a Video driver update, and seems to be working perfectly. We've got a
set of something like 30-some odd computers all doing this and I'm
trying #2 now.

#2 seems to be fixed too!

I'll update our system with this fix, and I appreciate all of your time
in trying to figure out this head-scratcher!

Below was done prior to video driver update.

The image shows up after resizing the image in MSPAINT. The original
problem described is only when retrieving items from the Internet (via
Web Collections). I inserted a Web Collection item, which didn't show
up. Copied the picture to the clipboard and exited Publisher. Opened
MSPAINT and pasted, resized, copied the resized image, opened Publisher,
pasted and it has appeared.

.... This is now a "local image" that wouldn't have shown up as a problem.

Negative, it's local only, not publishing online at all. It is a
learning tool for Elementary students.

Thank you, DavidF!