I reinstall Office 2000 and remove 2003
http://support.microsoft.com/kb/295823 i read it and install
"You receive the "This patch package could not be opened" error message in
an Office program
View products that this article applies to.
Article ID : 295823
Last Review : July 25, 2005
Revision : 10.1
This article was previously published under Q295823
SYMPTOMS
When you try to install your Microsoft Office program or try to run an
Office program for the first time, you may receive an error message. If you
are logged on to the computer through the Administrator user account, you may
receive the following error message:
Fatal error during installation
If you are logged on to the computer through a standard user account with
administrator permissions, you may receive the following error message:
This patch package could not be opened. Contact the application vendor to
verify that this is a valid Windows Installer patch package.
You may also receive any of the following error messages:• The feature you
are trying to use is on a CD-ROM or other removable disk that is not
available. Insert the Office XP product disk and click OK.
Note In this message, Office XP product is the name of the specific Office
product that you are using.
• This patch package could not be opened. Contact the application vendor to
verify that this is a valid Windows Installer patch package.
• The installation source for the product in not available. Verify that the
source exists and that you can access it.
• This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
CAUSE
This problem may occur if the registry contains Microsoft Windows Installer
information from an earlier Office installation.
RESOLUTION
To resolve this issue, run the Windows Installer CleanUp utility to remove
the Windows Installer registry settings, and then reinstall Office. To do
this, follow these steps: 1. Download, install, and then run the Windows
Installer CleanUp utility to remove the Windows Installer registry settings
that are associated with your Office installation. The following file is
available for download from the Microsoft Download Center:
msicuu2.exe
(
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
For more information about how to download Microsoft Support files, click
the following article number to view the article in the Microsoft Knowledge
Base:
119591 (
http://support.microsoft.com/kb/119591/) How to obtain Microsoft
support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on security-enhanced servers that help prevent any
unauthorized changes to the file. If you are running Windows NT 4.0 or
Microsoft Windows 2000, click the following link to download and install the
Windows CleanUp utility.
2. To use the Windows CleanUp utility, follow these steps: a. Click Start,
point to Programs, and then click Windows Install Clean Up.
b. Select the program that you want to remove, and then click Remove.
c. Click OK, and then click Exit.
For more information about how to download, install, and use the Windows
Installer CleanUp utility, click the following article number to view the
article in the Microsoft Knowledge Base:
290301 (
http://support.microsoft.com/kb/290301/) Description of the Windows
Installer CleanUp Utility
3. Run Office Setup to reinstall Office.
Note Because the Windows Installer CleanUp utility deletes Windows
Installer-related registry settings and not the Office program files, make
sure that you install Office in the same folder where it was originally
installed to prevent duplication of files on your hard disk.
MORE INFORMATION
For more information, click the following article number to view the article
in the Microsoft Knowledge Base:
324906 (
http://support.microsoft.com/kb/324906/) Cannot start an Office
program after you install Service Pack 3 for Windows 2000
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APPLIES TO
• Microsoft Office Basic Edition 2003
• Microsoft Office Professional Edition 2003
• Microsoft Office Small Business Edition 2003
• Microsoft Office Standard Edition 2003
• Microsoft Office Student and Teacher Edition 2003
• Microsoft Office Access 2003
• Microsoft Office Excel 2003
• Microsoft Office FrontPage 2003
• Microsoft Office Outlook 2003
• Microsoft Office PowerPoint 2003
• Microsoft Office Publisher 2003
• Microsoft Office Word 2003
• Microsoft Office XP Developer Edition
• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Access 2002 Standard Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft Publisher 2002 Standard Edition
• Microsoft Word 2002 Standard Edition
• Microsoft Office 2000 Developer Edition
• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Standard Edition
• Microsoft Access 2000 Standard Edition
• Microsoft Excel 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Publisher 2000 Standard Edition
• Microsoft Word 2000 Standard Edition
• Microsoft Works Suite 2005
• Microsoft Works Suite 2004 Standard Edition
• Microsoft Works Suite 2003 Standard Edition
• Microsoft Works Suite 2001 Standard Edition
• Microsoft Works Suite 2002 Standard Edition
• Microsoft Works Suite 2000 Standard Edition
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