Reporting stolen license code

[SueInCincy]

A hijacker stole my license code, and I am afraid that once I get this
computer cleaned up, I won't be able to use that legitimate copy of Office
XP. where do I report this?

 

[Carey Frisch [MVP]]

If you feel someone stole something from you,
then contact your local law enforcement agency.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| A hijacker stole my license code, and I am afraid that once I get this
| computer cleaned up, I won't be able to use that legitimate copy of Office
| XP. where do I report this?

 

[JoAnn Paules [MSFT MVP]]

There really isn't a procedure for this situation. When you reinstall Office
you will probably have to use the telephone activation. You can explain it
to them. As long as you have the original CDs, you're fine.

(I have to ask - how does someone steal your key? It's on a sticker that you
should have tucked away with the disks.)

 

[SueInCincy]

It's a hijack virus, one that persists even after running my system restore
media several times. As I started to re-install Office, as soon as I input
the product key, the installation would only allow me to use it without
internet connection. So, I am afraid some goon with a 386 and a grudge now
has a license to sell to someone with a bootleg copy of a cd.

There really isn't a procedure for this situation. When you reinstall Office
you will probably have to use the telephone activation. You can explain it
to them. As long as you have the original CDs, you're fine.

(I have to ask - how does someone steal your key? It's on a sticker that you
should have tucked away with the disks.)

--

JoAnn Paules
MVP Microsoft [Publisher]

A hijacker stole my license code, and I am afraid that once I get this
computer cleaned up, I won't be able to use that legitimate copy of Office
XP. where do I report this?

 

[SueInCincy]

By the way, this is what people at Microsoft and my ISP and the FTC told me
to do. My sherriff's office had never heard of such a thing.

And I spent five hours getting someone at Microsoft to tell me that even if
the code has been stolen/hijeacked, as long as I have the CDs, they can take
care of it by phone.

 

[JoAnn Paules [MSFT MVP]]

System restore isn't always the answer. Sometimes a clean slate is what's
called for.

--

JoAnn Paules
MVP Microsoft [Publisher]

It's a hijack virus, one that persists even after running my system
restore
media several times. As I started to re-install Office, as soon as I
input
the product key, the installation would only allow me to use it without
internet connection. So, I am afraid some goon with a 386 and a grudge
now
has a license to sell to someone with a bootleg copy of a cd.

There really isn't a procedure for this situation. When you reinstall
Office
you will probably have to use the telephone activation. You can explain
it
to them. As long as you have the original CDs, you're fine.

(I have to ask - how does someone steal your key? It's on a sticker that
you
should have tucked away with the disks.)

--

JoAnn Paules
MVP Microsoft [Publisher]

A hijacker stole my license code, and I am afraid that once I get this
computer cleaned up, I won't be able to use that legitimate copy of
Office
XP. where do I report this?

 

[SueInCincy]

YEs, I am talking about "nuke and burn," not system restore. Wipe everything
off the hard drive, restore to factory condition. This I did three different
times, and three different times, the hijackers have returned before I could
get XP updates and NAV updates installed.

System restore isn't always the answer. Sometimes a clean slate is what's
called for.

--

JoAnn Paules
MVP Microsoft [Publisher]

It's a hijack virus, one that persists even after running my system
restore
media several times. As I started to re-install Office, as soon as I
input
the product key, the installation would only allow me to use it without
internet connection. So, I am afraid some goon with a 386 and a grudge
now
has a license to sell to someone with a bootleg copy of a cd.

There really isn't a procedure for this situation. When you reinstall
Office
you will probably have to use the telephone activation. You can explain
it
to them. As long as you have the original CDs, you're fine.

(I have to ask - how does someone steal your key? It's on a sticker that
you
should have tucked away with the disks.)

--

JoAnn Paules
MVP Microsoft [Publisher]



A hijacker stole my license code, and I am afraid that once I get this
computer cleaned up, I won't be able to use that legitimate copy of
Office
XP. where do I report this?

 

[Echo S]

Wow, that sucks.
If you have access to a system with a functioning firewall and antivirus,
perhaps you can download the updates there, save them to CD, and install
them on your system before you connect.

Otherwise, you might ask in the appropriate Windows group what they'd
recommend. For example, WinXP has a firewall -- maybe there are some
specific settings you should specify while you download the updates.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

YEs, I am talking about "nuke and burn," not system restore. Wipe everything
off the hard drive, restore to factory condition. This I did three different
times, and three different times, the hijackers have returned before I could
get XP updates and NAV updates installed.

System restore isn't always the answer. Sometimes a clean slate is what's
called for.

--

JoAnn Paules
MVP Microsoft [Publisher]

It's a hijack virus, one that persists even after running my system
restore
media several times. As I started to re-install Office, as soon as I
input
the product key, the installation would only allow me to use it without
internet connection. So, I am afraid some goon with a 386 and a grudge
now
has a license to sell to someone with a bootleg copy of a cd.

:

There really isn't a procedure for this situation. When you reinstall
Office
you will probably have to use the telephone activation. You can explain
it
to them. As long as you have the original CDs, you're fine.

(I have to ask - how does someone steal your key? It's on a sticker that
you
should have tucked away with the disks.)

--

JoAnn Paules
MVP Microsoft [Publisher]



A hijacker stole my license code, and I am afraid that once I get this
computer cleaned up, I won't be able to use that legitimate copy of
Office
XP. where do I report this?