save advanced search

[smokiibear]

I have used saved advanced searches for months. Today, my searches do not
work, and I cannot save new ones. the save, and save as are greyed out.

Anyone know why this might be? Thanks.

 

[Diane Poremsky [MVP]]

It's an update - see http://support.microsoft.com/kb/925542/ for the fix.

 

[smokiibear]

http://support.microsoft.com/kb/925542/

thanks...

 

[Dean]

This does not solve the problem for Outlook 2007. For now, Microsoft appears
to have broken this. Surely they'll come out with a fix, right? Does anyone
know a work around? Retrieving saved searches are business critical to
us.... Back to Outlook 2003 for us. Bummer.

 

[Diane Poremsky [MVP]]

saved searches are removed from outlook 2007 completely. we are recommending
you open a support incident with Microsoft - only when they discover the
scope of people affected by the inability to save searches will they do
something.

If you have a retail version of Office/Outlook 2007 or a support contract,
file a support incident on this issue. Unlimited support for retail
Office/Outlook 2007 is free for the first 90 days after activation. See
http://support.microsoft.com/gp/vista_supoffnew for more information on this
support policy and links with information on how to request support.