Send/Receive problems

[Tim]

For some reason, my inbox does not show new messages
unless I click on an existing message in my inbox, then
new messages appear.

 

[Vanguard]

For some reason, my inbox does not show new messages
unless I click on an existing message in my inbox, then
new messages appear.

Are you using Exchange as the mail server? Or POP3/SMTP mail servers?

 

[Jeff Stephenson [MSFT]]

I assume that you have an Exchange account. The problem is that the
information that Exchange is sending to Outlook to let it know that a change
has occurred in your mailbox is being blocked by something. Have your
network administrator look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052, which could
be the problem. If nobody can figure it out, try applying the registry
changes in http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572
(Outlook 2002) or
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849 (Outlook
2000) to make Outlook start asking Exchange for change information rather
than waiting for Exchange to tell it.

 

[Jeff Stephenson [MSFT]]

Your problem is occuring because the UDP packets that Exchange uses to
notify Outlook of changes are not getting to Outlook. It may be an ISA
server issue (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052), or it could
be a router, firewall, etc. If you can't solve the problem at the network
level, you can apply the registry settings in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll the Exchange server.