Sent Items - not all showing in Entourage

[JMic]

I am having a problem where my expectations may not be a reality. I have moved from Outlook to Entourage 2004 and now to 2008. I can't say that I have noticed this in 2004, but won't rule it out. I am expecting that the Sent items in Entourage are sync'd with the Exchange server. I use more than 1 email client in the course of a day and/or week. It could be the Blackberry, OWA or Outlook 2003 as well as Entourage depending on my location and machine access at any given time. From what I can tell, the Sent items in Entourage reflect only what was sent from Entourage and no other client. In looking at Outlook Sent Items, it shows ALL mail moved from any of the clients though. Also, items sent from Entourage do not show on my Blackberry, where items sent from Outlook do.

Am I missing something? If this is not a feature of Entourage, I will be very disappointed and may need to leave the Project Centre that I have come to like so I can ensure that I have all of my email accessible when I need it, from where I need it. Please tell me I don't have to go back !!

 

[William Smith]

I am having a problem where my expectations may not be a reality. I
have moved from Outlook to Entourage 2004 and now to 2008. I can't
say that I have noticed this in 2004, but won't rule it out. I am
expecting that the Sent items in Entourage are sync'd with the
Exchange server. I use more than 1 email client in the course of a
day and/or week. It could be the Blackberry, OWA or Outlook 2003 as
well as Entourage depending on my location and machine access at any
given time. From what I can tell, the Sent items in Entourage reflect
only what was sent from Entourage and no other client. In looking at
Outlook Sent Items, it shows ALL mail moved from any of the clients
though. Also, items sent from Entourage do not show on my Blackberry,
where items sent from Outlook do.

Am I missing something? If this is not a feature of Entourage, I will
be very disappointed and may need to leave the Project Centre that I
have come to like so I can ensure that I have all of my email
accessible when I need it, from where I need it. Please tell me I
don't have to go back !!

Sent Items should sync fully.

If I understand you correctly, Entourage is not syncing Sent Items
*down* from the server but it is syncing its own Sent Items *up* to the
server. Correct?

Entourage should reflect what you see in Outlook Web Access (OWA). If
you take the Exchange Server address currently in Entourage and plug
that into a web browser, such as Safari, then you should be able to see
your account via webmail. Does your Sent Items in webmail mirror what
you see in Entourage? If so (i.e. that Sent Items folders is incomplete
as well) then this is more likely an Exchange Server problem.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[JMic]

I wish I could explain this but today, the problem seems to be fixed for the most part going forward. I think what I found was a difference around the same time I upgraded from Entourage 2004 to 2008. I will try to confirm this when a spare moment arrives.

In checking back yesterday and into today, Outlook, Entourage and OWA are all reflecting the same number of sent items. The only anomaly now is with the sent items on the Blackberry. This does not match these same numbers. This I will continue to test to see if it is between the Blackberry and email sent from any particular email client.

Thanks for the quick response.

 

[Stephen Holmes]

I've never been able to get items sent from Entourage to show up on the
Blackberry. I beat my head against a wall until I found a tech note at
Blackberry.com (KB05382) indicating that it was a "known issue" with no time
frame for resolution. This was as of August 2007 and I haven't heard of any
improvements since. I've learned to live with it, but it really seems like it
could/should be fixed. Blackberry blames the absence of MAPI in Entourage,
yet items sent from OWA show up in Blackberry without any trouble.

 

[ryanm93]

I wish I could explain this but today, the problem seems to be fixed for the most part going forward. I think what I found was a difference around the same time I upgraded from Entourage 2004 to 2008. I will try to confirm this when a spare moment arrives.

In checking back yesterday and into today, Outlook, Entourage and OWA are all reflecting the same number of sent items. The only anomaly now is with the sent items on the Blackberry. This does not match these same numbers. This I will continue to test to see if it is between the Blackberry and email sent from any particular email client.

Thanks for the quick response.

Hello,

All of my sent items in entourage 2004 sync up just fine with exchange
server 2003 and OWA. but they wont show as sent on my blackberry
either... im on BB enterprise server.

 

[vyieort]

I work on a mac and a pc. At work I'm on a pc using Outlook 2007. At home, Entourage 2008. When I send items from home they do not show up in either OWA or in Outlook 2007.

Also, notated actions on messages like reply or forward are not being communicated between them.

There is definitely a sync issue.

Any advice on how I can start to debug this?

 

[JMic]

I am having the same results. If I reply to an email or send a brand new email from Entourage 2008, neither shows on my Blackberry either. This is also connected to a BB Enterprise server. The sent email does appear as a sent item in OWA and Outlook 2003 though. I am going to confirm with RIM.

 

[JMic]

I am usiing Outlok 2003 and Entourage 2008 from work and home. The default behaviour is for a copy to be kept in the sent items. I cannot find a way to overwrite this to change it in Entourage 2008. I am taking a guess on this but recall something similar with earlier versions of Entourage using the OWA server as their connection point, but this would need to be confirmed both on your settings and my recollection.

 

[Leo990]

I am having the same issue where my sent items in Entourage do not synchronize with Exchange. I am the only Entourage user, and no one else in the company with Outlook 2003/2007 has this issue. They are also using offline caching like I am.

Is this a known issue in Entourage? Is there an update I should instal? I doubt there's anything wrong with Exchange!

 

[marvel]

I am experiencing the same issues, I use Entourage 2008 in the office, Outlook 2007 at home and work on the road with a Blackberry. The items that I send from Outlook do not appear in my send items in Entourage, but do appear in webmail and the sent items from my BB appear in Outlook but not Entourage. Any idea what to do?

 

[int411]

I have the same problem. Could someone from MVP verify whether this
is a bug experienced by ALL or whether only some of us are having
problems. I have been spending an in ordinate amount of time trying
to troubleshoot what I thought was a problem specific to my setup but
if it is simply something that doesn't work then I will stop spending
time on this and stick with Outlook through Parallels rather than
trying to accommodate Entourage's peculiarities.

In summary:

Emails sent from Entourage: appear in Entourage Sent Items folder but
do not appear in Outlook Sent Items folder or Outlook Web Access
folder

Emails sent from Outlook or Outlook Web Access: appear in Sent Items
folder for Entourage, Outlook, and Outlook Web Access.

This issue renders Entourage mostly useless for those of us using more
than one computer (and guts 50% of the utility of the email portion of
Exchange server). I continue to believe this is a user specific issue
but am having a hard time verifying.

I have personally tried everything from Switching Identities, clearing
the cache, right-clicking the folder and choosing Synchronize Now,
rebuilding the database, and finally reinstalling OS X and Office 2008
to ensure that one of the updates didn't break the sync.

If anyone has the time and desire I would be happy to troubleshoot in
real-time so we can try to find an answer.

 

[William Smith]

William Smith wrote:

Would the following officeformac.com posters in this thread please
contact me privately at

(e-mail address removed)?

Be sure to un-munge my E-mail adress

(e-mail address removed)
(e-mail address removed)
(e-mail address removed)

Thanks!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Bob Kolker]

I am having the exact same problem. When I send emails using
Entourage, they don't appear on my Blackberry. When I send emails
using Webmail, they do appear as sent items on my Blackberry. Is this
a problem with Entourage, and is it fixable?

 

[William Smith]

I am having the exact same problem. When I send emails using
Entourage, they don't appear on my Blackberry. When I send emails
using Webmail, they do appear as sent items on my Blackberry. Is this
a problem with Entourage, and is it fixable?

This appears to be a problem with Blackberry Server and already
acknowledged by the RIM folks. Unfortunately, it has been present since
Exchange Server 2000.

<http://www.blackberry.com/btsc/sear...blic&dialogID=138722702&stateId=1 0 138720729>

<http://tinyurl.com/6qwh9a>

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[mlttaylor]

Interestingly enough, I am having a similar problem, after I send an e-mail from entourage it does not sync back to my entourage instance on my iMac. It does show up on the MSN account, if I go in from a browser. By the way, this started happening as soon as I installed the "Office for mac 2008 update" about two weeks ago. I have all sent items prior to that.

Matt Taylor

 

[William Smith]

Interestingly enough, I am having a similar problem, after I send an
e-mail from entourage it does not sync back to my entourage instance on
my iMac. It does show up on the MSN account, if I go in from a browser.
By the way, this started happening as soon as I installed the "Office
for mac 2008 update" about two weeks ago. I have all sent items prior to
that.

Hi Matt!

I suggest you begin a new thread for your topic. This thread is
specifically about Exchange, not MSN. Adding a "me too" to someone
else's topic when your problem is similar but not the same only confuses
matters.

You also stand a better chance of getting an answer that specifically
addresses your problem.

Good luck!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Pilchard]

Hi Matt!

I suggest you begin a new thread for your topic. This thread is
specifically about Exchange, not MSN. Adding a "me too" to someone
else's topic when your problem is similar but not the same only confuses
matters.

You also stand a better chance of getting an answer that specifically
addresses your problem.

Good luck!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Hi,

I have a user here with the same problem. They are running Entourage
(2004 I think) and our mail server is Exchange 2007.

He tells me his sent items only sync in one direction, from Exchange
to Entourage but not the other way.

For the record, he also connects to another Exchange 2007 server
elsewhere and does not have the same problem. He didn't have a
problem here when we were running Exchange 2003 either.

Any help would be appreciated.

Regards

Lee Stacey

 

[JMic]

This is interesting as I have only used Entourage against an Exchange 2003 server (cluster) and it does not appear to be working properly for me with Entourage 2004 or 2008.

JMic

Hi Matt!

I suggest you begin a new thread for your topic. This thread is
specifically about Exchange, not MSN. Adding a "me too" to someone
else's topic when your problem is similar but not the same only confuses
matters.

You also stand a better chance of getting an answer that specifically
addresses your problem.

Good luck!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page
Entourage Help Blog

Hi,

I have a user here with the same problem. They are running Entourage
(2004 I think) and our mail server is Exchange 2007.

He tells me his sent items only sync in one direction, from Exchange
to Entourage but not the other way.

For the record, he also connects to another Exchange 2007 server
elsewhere and does not have the same problem. He didn't have a
problem here when we were running Exchange 2003 either.

Any help would be appreciated.

Regards

Lee Stacey
[/QUOTE]

 

[ursacat]

Similar issue:

I use 3 devices:

Macbook - Entourage
PC - Outlook
Blackberry

Enterprise Exchange Server.

I believe after I installed Entourage (and Office 2008) on the Macbook my sent items do not post between the PC/Blackberry and the Mac. Both ways. Contacts and appointments are just fine. No issue w/ Enterpriose Exchange server sync.

It's hit and miss. Some post back to my PC and BB many do not.

Strange.
ANy suggestions?

Thx,

Lou

 

[William Smith]

Similar issue:

I use 3 devices:

Macbook - Entourage PC - Outlook Blackberry

Enterprise Exchange Server.

I believe after I installed Entourage (and Office 2008) on the
Macbook my sent items do not post between the PC/Blackberry and the
Mac. Both ways. Contacts and appointments are just fine. No issue w/
Enterpriose Exchange server sync.

It's hit and miss. Some post back to my PC and BB many do not.

Read my earlier post in this thread on May 31. This is a known issue.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>