Sent Items - not all showing in Entourage

[mmcAAT]

I am having the same problems - Bill, do you have an answer on this
yet?
M

 

[William Smith]

I am having the same problems - Bill, do you have an answer on this
yet?

Read my earlier post in this thread on May 31. This is a known issue.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[RPJ]

Bill,

Your May 31 (30?) response appears to deal only with the Blackberry issue. When we are sending from Entourage the message does not show up in the Outlook folder on the PC nor does it show up in Web Outlook. When sending from Outlook or via the web, the sent message does find its way to the Sent files on Entourage. This problem exists in both the 2004 and 2008 versions - at least for some of us.

Thanks for your help.

Randy in Pittsburgh

 

[William Smith]

Your May 31 (30?) response appears to deal only with the Blackberry
issue. When we are sending from Entourage the message does not show
up in the Outlook folder on the PC nor does it show up in Web
Outlook. When sending from Outlook or via the web, the sent message
does find its way to the Sent files on Entourage. This problem exists
in both the 2004 and 2008 versions - at least for some of us.

Hi Randy!

Too many folks are jumping in on this thread with their own issues that
aren't related to either the original post, which is now expired and
unavailable to many of us, or my replies, which are specific to certain
other posters.

This is confusing.

The original question includes Blackberry. If your question doesn't then
please start a new thread. Please always start a new thread for your own
questions even if you see a thread similar to yours.

Be sure to include all your Exchange Server and Entourage versions, etc.

Thanks!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[ursacat]

Bill,

I'm looking for your post on 5/31. See post on 5/30 (not 5/31)

I have run a few detailed tests between Outlook (MS Office 2008) and Entourage (latest Office ver for MAC) on Sync:

Sent items
Address Book
Calendar.

Here are the results:

Just ran a quick test PC – running Vista and MS Office 2008 (latest ver and updates), Mac running Leopard and MS Office for Mac 2008 (latest version,) all updates on Windows, MS Office (PC and Mac) and Leopard

Sent emails do not post either way (between Entourage and PC/Outlook)

(All emails from BB and PC transfer just fine.)

Contacts seem to post between all devices – except for 1 that did not post from entourage to PC/BB – 1 did, 1 didn't post from entourage to PC/BB

Appointments post from Entourage to PC. Appointments do not post from PC to Entourage.

Can you direct us to the latest info/fixes?

Regards,

Lou

(e-mail address removed)

 

[William Smith [MVP]]

Can you direct us to the latest info/fixes?

I Lou!

I'll modify my earlier statement. The issue originally discussed in this
thread is a known issue with no known fix.

My post on 5/31/08 simply states:

This appears to be a problem with Blackberry Server and already
acknowledged by the RIM folks. Unfortunately, it has been present since
Exchange Server 2000.

<http://www.blackberry.com/btsc/sear...blic&dialogID=138722702&stateId=1 0 138720729>

<http://tinyurl.com/6qwh9a>

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[ursacat]

Bill,

Thanks for your reply.

Just to be clear, do we have TWO issues with no known fix?

Entourage / Outlook sync via Exchange Server (see my post above - we happen to use MI8 as our Exchange SP)

and..

Blackberry RIM?

Obviously these are similar issues, but if we removed the Blackberry from the equation we'd still have the same issue I assume....??

Thanks again for your expert advise. (I'm one of the renegade partners in our firm that just converted from a PC to a MAC, so I need to keep this on the "down low!")

 

[William Smith [MVP]]

Bill,

Thanks for your reply.

Just to be clear, do we have TWO issues with no known fix?

Entourage / Outlook sync via Exchange Server (see my post above - we
happen to use MI8 as our Exchange SP)

Hi Lou!

Sent Items not syncing to *Exchange Server* is one issue but it's
unrelated to the RIM issue.

Blackberry RIM?

And, yes, this is a second issue (probably with a different cause from
the Sent Items syncing problem). Sent Items are syncing to the Exchange
Server (from what I understand) but not to the *Blackberry*.

The article on RIM's site is the only one I know that acknowledges this
issue but as you probably saw it's pretty old. However, I've seen
nothing since then that states they've addressed the problem.

Obviously these are similar issues, but if we removed the Blackberry
from the equation we'd still have the same issue I assume....??

Removing the Blackberry server does not resolve the first problem where
Sent Items in Entourage do not sync to the Exchange Server.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[ursacat]

Hi Lou!

Sent Items not syncing to *Exchange Server* is one issue but it's
unrelated to the RIM issue.


And, yes, this is a second issue (probably with a different cause from
the Sent Items syncing problem). Sent Items are syncing to the Exchange
Server (from what I understand) but not to the *Blackberry*.

The article on RIM's site is the only one I know that acknowledges this
issue but as you probably saw it's pretty old. However, I've seen
nothing since then that states they've addressed the problem.


Removing the Blackberry server does not resolve the first problem where
Sent Items in Entourage do not sync to the Exchange Server.

Hope this helps!

--

bill

Entourage Help Page
Entourage Help Blog
YouTalk
Twitter: follow

Bill,

Thanks,
For what it's worth I contacted our Exchance Service provider yesterday (MI8.) The fellow on the phone did a remote access check into Entourage and we ran some tests. We spent an hour on the issue and did not reslove. We opened up a trouble ticket and I now have MI8 doing the research.(Unable to see the sent items on entourage, able to see it on Outlook bilateral issue w/ Sent items using both Entourage and Outlook Enterprise Exchange Server.) This is a BIG deal for me as I use both PC at the office and Mac on the road. If they come up with something I will post. My tech guy has some ideas but I will hold of until MI8 responds.

Regards,

Lou

 

[ursacat]

Bill,

Thanks,
For what it's worth I contacted our Exchance Service provider yesterday (MI8.) The fellow on the phone did a remote access check into Entourage and we ran some tests. We spent an hour on the issue and did not reslove. We opened up a trouble ticket and I now have MI8 doing the research.(Unable to see the sent items on entourage, able to see it on Outlook bilateral issue w/ Sent items using both Entourage and Outlook Enterprise Exchange Server.) This is a BIG deal for me as I use both PC at the office and Mac on the road. If they come up with something I will post. My tech guy has some ideas but I will hold of until MI8 responds.

Regards,

Lou

Bill,

I have eliminated the Blackberry isue and also just migrated my Vista Deskto to an imac. I still have to rely on our corporate exchange server. I fine that "sent" items from Entourage do not post in the sent itmes folder of my new iMac, and visa versa. Have not checked calender or contacts yet.

I saw this post:
I have found the following article. If you could review and see if I need to change my account set up. I’d appreciate.

Here’s the article:

<http://blog.entourage.mvps.org/2008/03/optimize_entourage_to_better_work_with_exchange.html>
I drill down on Connecting Entourage to an Exchange Server from Home:

<http://entourage.mvps.org/exchange/exchangeathome.html>

I see that the recommended account settings include a search base string. Could this be the mising link (I don't have a search base sring in my set-up.)

If you have a few minutes I’d appreciate your review.. Thx,lou

 

[William Smith [MVP]]

I see that the recommended account settings include a search base
string. Could this be the mising link (I don't have a search base
sring in my set-up.)

If you have a few minutes I’d appreciate your review.. Thx,lou

Hi lou!

The search base string is only for Global Address List lookups and most
of the time it's not needed because the defaults work just fine. It
won't affect anything else.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Richard_M]

Glad to know that I'm not the only one with this problem but frustrated by the problem itself. I have a Mac at my office at home and use a Mac Book when I'm out and about. Both run latest version of Entourage and sync with Exchange Server in the company's office. Items sent from either machine only appear in the sent items folder of the machine they were sent from. This makes keeping track of one's mail discussions very difficult. Any solutions would be very welcome.

I realize one solution is to move all sent items to another folder in which case they would synchronize OK but that should not be necessary!

Richard M