Server Application Error When Trying To Edit Graphs

[Ernie Wong]

When I tried to edit a graph in PowerPoint 2003, I get the following message,
"The server application, source file, or item can't be found or return an
unknown error. You may need to reinstall the server application." Note,
this does not happen on all the graphs, just some of them. Also, these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Austin Myers]

Step one, make certain you have all the service packs installed for Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com

 

[Ernie Wong]

Austin,

I just installed the updates. It did not solve the problem. What would be
step two?

Thanks,

Ernie

 

[Echo S]

Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

 

[Ernie Wong]

Echo S

Do you know why only some of the graphs would have this error?

Ernie

Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Austin,

I just installed the updates. It did not solve the problem. What would be
step two?

Thanks,

Ernie

 

[Echo S]

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

Do you know why only some of the graphs would have this error?

Ernie

Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Austin,

I just installed the updates. It did not solve the problem. What

would
be

step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the following
message,
"The server application, source file, or item can't be found or

return
an

unknown error. You may need to reinstall the server application." Note,
this does not happen on all the graphs, just some of them. Also, these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

Do you know why only some of the graphs would have this error?

Ernie

Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the following
message,
"The server application, source file, or item can't be found or return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

Steve,

Thanks for the suggestion. All of my graphs on the presentation were
produced in PowerPoint using MS Graph. I am able to open and edit some of
the graphs and with others; I get the Server Application error message.

Ernie

 

[Echo S]

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the following
message,
"The server application, source file, or item can't be found or return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

Steve,

Is your e-mail address, (e-mail address removed)?

Ernie

 

[Ernie Wong]

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll†The
computer responded with the following message: LoadLibrary (“\officeav.dllâ€)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Echo S]

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u "\officeav.dll" The
computer responded with the following message: LoadLibrary ("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[garfield-n-odie]

In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll†The
computer responded with the following message: LoadLibrary (“\officeav.dllâ€)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

:

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:


Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:


No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



Echo S

Do you know why only some of the graphs would have this error?

Ernie


:


Can't edit Org Chart, Graph, Excel (error msg: "server application,

source

file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com



Austin,

I just installed the updates. It did not solve the problem. What

would

be

step two?

Thanks,

Ernie

:


Step one, make certain you have all the service packs installed for

Office

2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com




When I tried to edit a graph in PowerPoint 2003, I get the

following

message,
"The server application, source file, or item can't be found or

return

an

unknown error. You may need to reinstall the server application."

Note,

this does not happen on all the graphs, just some of them. Also,

these

graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

Steve,

I have sent you a slide from the presentation that represents the problem I
am having. On this slide, there are three pie charts. On the computer
running Windows XP Professional and PowerPoint 2003, I can only open the
graph labeled, Product 1. When I double-clicked on the other two pie charts,
I get the error message, “The server application, source file, or item can't
be found or return an unknown error. You may need to reinstall the server
application.†I have tested this file on three other computers. The have
the following applications: PowerPoint 97, PowerPoint 2000, and PowerPoint
2004 for Mac. In all of these PowerPoint applications, I have no problem
opening all three pie charts. Please let me know what you find out on your
machine.

Thanks,

Ernie

 

[Ernie Wong]

Echo S,

The operating system is Windows XP Professional, Version 2002, Service Pack 2.

I updated PowerPoint 2003 several days ago and installed the latest service
pack. Prior to installing the service pack, when I tried to open this file,
I got a can't read error.

All the graphs in the presentation were created using MS Graph. I have only
one file named graph.exe on my hard drive. I even have slides with multiple
charts on them and I can open some and not others.

I have edited the presentation on a Macintosh computer running MacOS 10.3.9
with PowerPoint 2004 for Mac. Do you think that could contribute to the
problem? I have had no problem with the file on a computer with Windows 95
running PowerPoint 97 and a computer with Windows 2000 running PowerPoint
2000.

Ernie

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u "\officeav.dll" The
computer responded with the following message: LoadLibrary ("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

:

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Ernie Wong]

garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll†The
computer responded with the following message: LoadLibrary (“\officeav.dllâ€)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

:


Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:


Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:


No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



Echo S

Do you know why only some of the graphs would have this error?

Ernie


:


Can't edit Org Chart, Graph, Excel (error msg: "server application,

source

file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com



Austin,

I just installed the updates. It did not solve the problem. What

would

be

step two?

Thanks,

Ernie

:


Step one, make certain you have all the service packs installed for

Office

2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com




When I tried to edit a graph in PowerPoint 2003, I get the

following

message,
"The server application, source file, or item can't be found or

return

an

unknown error. You may need to reinstall the server application."

Note,

this does not happen on all the graphs, just some of them. Also,

these

graphs can edit in other versions of PowerPoint.

Any ideas?

 

[garfield-n-odie]

Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command
you're typing, and maybe we can get this sorted out. The
problems you're citing are classic symptoms of the Norton
Antivirus Office Plugin, and disabling the plugin usually solves
the problem.

garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

:

In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll†The
computer responded with the following message: LoadLibrary (“\officeav.dllâ€)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

:



Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

:



Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:



Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:



No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com




Echo S

Do you know why only some of the graphs would have this error?

Ernie


:



Can't edit Org Chart, Graph, Excel (error msg: "server application,

source


file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com




Austin,

I just installed the updates. It did not solve the problem. What

would


be


step two?

Thanks,

Ernie

:



Step one, make certain you have all the service packs installed for

Office


2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com





When I tried to edit a graph in PowerPoint 2003, I get the

following


message,
"The server application, source file, or item can't be found or

return


an


unknown error. You may need to reinstall the server application."

Note,


this does not happen on all the graphs, just some of them. Also,

these


graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Echo S]

Thanks, Ernie. Nothing in there is ringing any bells for me. I suppose
having worked on the file on a Mac could have contributed to the issue, but
it really shouldn't be causing the kind of problem you're seeing. It is
interesting though, that you *were* getting a "can't read" error, but now
you're getting a "server not found" error. Hmmm.

I'm still leaning toward Norton AV. Garfield-n-odie is right that what you
describe are classic symptoms of the Office plug-in getting in the way, so
his suggestion to post the exact text you're typing in Start|Run might be a
good start. Since you found that office plug-in DLL on your system, you
shouldn't be receiving a "module can't be found" error.

You know, I wonder what another WinXP/PPT 2003 SP2 system would do with
those charts? Steve, is that what you're testing on? The "server not found"
error messages are usually machine-specific, but it would be good to be sure
in this case.

You know what, Ernie? You might try round-tripping the presentation. That
often weeds out oddities and weird problems in files. See
http://www.powerpointworkbench.com/html/round_trip.htm for instructions. Oh,
and I'd do this on a system that opens all the graphs! (Maybe the Win
2000/PPT 2000 machine.) Don't know this will resolve it, but it won't hurt
to try.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S,

The operating system is Windows XP Professional, Version 2002, Service Pack 2.

I updated PowerPoint 2003 several days ago and installed the latest service
pack. Prior to installing the service pack, when I tried to open this file,
I got a can't read error.

All the graphs in the presentation were created using MS Graph. I have only
one file named graph.exe on my hard drive. I even have slides with multiple
charts on them and I can open some and not others.

I have edited the presentation on a Macintosh computer running MacOS 10.3.9
with PowerPoint 2004 for Mac. Do you think that could contribute to the
problem? I have had no problem with the file on a computer with Windows 95
running PowerPoint 97 and a computer with Windows 2000 running PowerPoint
2000.

Ernie

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run

mode.
I

searched for officeav.dll. I found it in the Norton AntiVirus

directory.
I

entered the following in the Run window: regsvr32 /u "\officeav.dll" The
computer responded with the following message: LoadLibrary ("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

:

Did you disable the DLL via Start|Run, or did you just turn it off

in
the

software itself? I'd recommend turning it off and then disabling

the
DLL via

Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



:

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the

graphs
on this

presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering

MS
Graph.

Those are easy things to do, and they don't take a whole lot

of
effort or

mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Echo S

Do you know why only some of the graphs would have this error?

Ernie


:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" <[email protected]> wrote

in
message

Austin,

I just installed the updates. It did not solve the

problem.
What

would
be
step two?

Thanks,

Ernie

:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" <[email protected]>

wrote
in message

When I tried to edit a graph in PowerPoint 2003, I

get
the

following
message,
"The server application, source file, or item can't

be
found or

return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

 

[Echo S]

Ernie sent me a test file, I couldn't sort out anything obviously wrong with it
but roundtripped it and sent it back; now it works ok.

Great minds....

Echo